Our 1 night stay was below average.
ROOM - It looked like it was not cleaned, there were small crumbs, random hairs, some dust and stains on the floor. Bathroom does not have a fan or a window so it was unpleasant to use it after one of us had showered or used the bathroom. A/C did NOT work on a hot summer day, however, the front desk did not mention it upon check-in; after we figured out it wasn't working, we notified them and they brought us an old-fashioned room fan. TV - only channels in German, no international channels, which seems crazy given that the hotel is located in a major EU city in a very touristy area.
BREAKFAST - was included with the room; it was modest and the lady who was cleaning and setting up the tables looked like she did not enjoy her job. It was super quiet, no music to set up a nice ambiance.
LOCATION - Great, in Old Town within walking distance to the train station and major attractions.
SERVICE - Upon check out, we were given 20 CHF to compensate us for the unpleasant experience of not having working AC in the room.