Extremely Disappointing Stay -
Our experience was severely marred by a series of unfortunate issues that not only disrupted our sleep but also left us feeling let down by the hotel's quality and service.
Our previous stay at this hotel had set a high bar with its beautifully upgraded bathrooms and well-appointed rooms. However, this time, the room we were assigned was dated and lacked the charm and comfort we had come to expect. Furthermore, our room was situated next to a loud elevator, which kept us awake throughout the night due to the constant noise.
Adding to our distress, there was a dog in a nearby room that barked incessantly, creating a significant disturbance. We were forced to call the front desk at 1 AM to address this issue, which did abate for a while but unfortunately started again later, further disrupting our rest.
Upon calling the front desk the following morning to voice our concerns, we were informed that there was not much that could be done since we had prepaid our room and only stayed for a single night. As a goodwill gesture, we were offered a $30 credit towards incidentals. Also, to our dismay, the available room service options were akin to the snacks found in a vending machine.