If the front desk staff, had been friendly or helpful, we would have enjoyed our stay here. The hotel itself, and the upkeep of our room was fine. However, it is unacceptable when the front desk staff does not even look up to say hello when you arrive. We waited for quite a few minutes while the 2 men at the front desk finished a conversation. Subsequently, almost every time we passed the front desk, no one would greet us. For us, especially when in a foreign country, you look to the hotel staff as a helpful and welcoming resource. We felt like the front desk staff (different people at different times of day) just did not want to be bothered by their customers. On the other hand, the cleaning staff, would always say hello when you walked by. We had a question about operating the room temperature controls that the cleaning staff told us should have been addressed by the reception desk.