The aesthetics of the property are beautiful. The resort is on the beach w/plenty of sunbeds to relax & easy access to the water w/great space to do some snorkeling. There are 3 pools to pick from, our favorite was Utopia-an infinity pool that looks right into the sea. We booked a jacuzzi room & it was fun, but lacked a bit of privacy as the rooms next & above you can see/hear everything. Quite a few dining options, but our favorite was the Italian.
They do activities throughout the day, but they aren't announced anywhere & the hotel app was not working. It would be great to have a WhatsApp group where guests can receive daily updates on the property during our stay.
The hotel is NEW, & most of the staff is friendly, but the support staff is NOT fully prepared to provide appropriate service for this property type, so that needs to improve greatly. The supervisory/management staff is superb, & they are doing their best. We had a few mishaps during our stay, but they did step in to help ease everything.
We visited during a special event, & it was fun. We had an all-inclusive package, & it was a bit of a let-down that liquor was only during certain hours (10 AM-12midnight?) They say there is a surcharge outside of those hours, but we didn't try as we had stock from duty-free. (Many other resorts in the area don't have these restrictions). Overall the stay was okay. We enjoyed the amenities but wished the overall service would have been better.