Guests
All properties in Rust, Baden-Württemberg, Germany

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

4-star hotel with spa, near Ortenau

  • Free WiFi and free parking

Image gallery

  • Hotel Bar
  • Hotel Bar
  • Children’s Pool
  • Hotel room D - Bathroom
  • Hotel Bar
Hotel Bar. Image 1 of 47.
1 / 47Hotel Bar
Europa-Park-Strasse 4/6, Rust, 77977, BW, Germany
9.0.Superb.
See all 23 reviews

Official standards

This property advises that it adheres to guide to reopening vacation rentals (DTV & DFV - Germany) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 120 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Seasonal outdoor pool
  • Health club

For families

  • Cribs/infant beds (surcharge)
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Television

What’s around

  • Ortenau - 1 min walk
  • Europa-Park - 16 min walk
  • Taubergießen Nature Reserve - 22 min walk
  • Rulantica - 25 min walk
  • Europa-Park Golfclub Breisgau - 4.6 mi / 7.4 km
  • Messmer Foundation - 9.9 mi / 16 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Hotel room C
  • Hotel room B
  • Hotel room A
  • Hotel room D

What’s around

Landmarks

  • Ortenau - 1 min walk
  • Europa-Park - 16 min walk
  • Taubergießen Nature Reserve - 22 min walk
  • Rulantica - 25 min walk
  • Europa-Park Golfclub Breisgau - 4.6 mi / 7.4 km
  • Messmer Foundation - 9.9 mi / 16 km
  • Kaiserstuhl - 11.5 mi / 18.5 km

Getting around

  • Karlsruhe Baden-Baden (FKB-Baden Airpark) - 47 min drive
  • Strasbourg (SXB-Strasbourg Intl.) - 38 min drive
  • Ringsheim Station - 6 min drive
  • Herbolzheim (Breisgau) Station - 7 min drive
  • Orschweier Station - 8 min drive
  • Airport shuttle (surcharge)
map
See on map
Europa-Park-Strasse 4/6, Rust, 77977, BW, Germany

At a glance

Hotel size

  • This hotel has 120 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3:30 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

The check-in location differs from the property location. To check in, go to El Andaluz If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. Europa-Park is open March 29, 2021-January 9, 2022. The park is closed December 24-25, 2021. Hours may vary seasonally.
Tickets valid for a one-day visit to Rulantica must be purchased in advance by calling the theme park directly. Tickets cannot be purchased online.
Entry to Europa-Park is limited and tickets must be purchased purchased in advance by calling the theme park directly. Tickets cannot be purchased online.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs and cats only)*
  • Specific rooms only*
  • 1 per room

Internet

  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Free buffet breakfast
  • Restaurant
  • Bar/lounge
  • Coffee shop/café

Things to do

  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • Business center
  • Conference space
  • One meeting room

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1999
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French
  • German

In the room

Home comforts

  • Air conditioning

Sleep well

  • Hypo-allergenic bedding available

Freshen up

  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Castillo - This buffet restaurant serves dinner only.

Buena Visa Club - Onsite bar. Open daily.

Recreation

On Site

  • Health club
  • Sauna
  • Playground on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 1.00 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 190 per vehicle (one-way, Maximum occupancy 6)

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Cribs/infant beds are available for EUR 6.0 per night
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Pets are allowed for an extra charge of EUR 13 per pet, per night
  • Contact the property at the number on the booking confirmation to request a pet-friendly room

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Diners Club and cash.

Also known as

  • Castillo Alcazar
  • Hotel Castillo Alcazar Europa-Park
  • Castillo Europa-Park
  • Europa-Park Castillo
  • Europa-Park Erlebnis-Resort Castillo Alcazar
  • Europa-Park Erlebnis-Resort Castillo Alcazar Rust
  • Europa-Park Erlebnis-Resort Hotel Castillo Alcazar
  • Europa-Park Erlebnis-Resort Hotel Castillo Alcazar Rust
  • Hotel Alcazar Europa-Park
  • Hotel Castillo Alcazar

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Electric vehicle charging is available.
  • Yes, there's a seasonal outdoor pool and a children's pool.
  • Yes, cats and dogs are welcome, with a limit of 1 per room. There's a charge of EUR 13 per pet, per night.
  • You can check in from 3:30 PM - midnight. Check-out time is 11 AM. Express check-out and contactless check-out are available.
  • Yes, there's an onsite restaurant, Castillo. Nearby restaurants include Ammolite (4-min walk), Spirit of St. Louis (5-min walk), and Crocodile Bar (6-min walk).
  • Yes, an airport shuttle is available. The charge is EUR 190 per vehicle one-way.
  • During the winter, enjoy fun activities nearby like cross-country skiing and snowboarding, and return when the snow melts for a round of golf at the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a seasonal outdoor pool and a sauna. Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar also has a health club and an arcade.
9.0.Superb.
  • 8.0.Very good

    Bon séjour

    Hotel sympa à la décoration charmante. Les chambres sont grandes et bien équipées mais bémol sur l'absence de frigo et la literie d'une dureté à toute épreuve ... Excellent petit déjeuner et bon service mais il est parfois pesant de devoir montrer à tout bout de champs que l'on est de l'hôtel (bracelet de couleur, carte magnétique, numéro de chambres, etc.) pour accéder aux services de restaurations et aux aires de piscine.

    Pauline, 2 night family trip, Sep 22, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Très joli décor, vue sympa sur les attractions er les piscines. Personnel avenant. Bon petit déjeuner avec large choix. Dîner buffet correct.,

    1 night family trip, Jul 12, 2021

    Verified Ebookers guest review

  • 6.0.Good

    Hotel war schön, allerdings waren wir entsetzt über die Menschenmassen!! Abgesehen davon,dass wir uns immer noch in einer Pandemie befinden,schien die maximale Kapazität def. überschritten!! Wenn man an fast jeder Attraktion mind. 45 min bis zT 90+ anstehen u selbst für Essen ca. 30 min Anstehzeit einplanen muss,kann das nicht mit einer adäquaten Auslastung erklärt werden… Das war mehr als enttäuschend!!! Da kann man in einem Vergnügungspark nicht mehr von Vergnügen sprechen!!!!!!😔

    Katrin, 1 night family trip, Jul 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Toller Aufenthalt

    Es war ein sehr schöner Aufenthalt. Das Hotel war super. Man sollte aber vorher für den Abend einen Tisch zum Essen buchen.

    Wolfgang, 2 night family trip, Jun 29, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Absolut ideal für den parkbesuch. Mit sehr viel liebe zum detail. Nur die massenanfertigung beim frühstück sind störend, trotz, oder wegen Covid19.

    peter, 1 night trip, Sep 4, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Check in as early as possible! Highly recommended!

    In my opinion, this ist the best hotel with small children With older children is Colosseo a bit better. But all of these hotels is always great.

    Myunghwan, 1 night family trip, Jul 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Go beliggenhed ved Europa park

    Vi kommer gentagende gange på hotel Disney. Dette hotel er super. Go beliggenhed lækker pool vores værelse 291 havde udsigt til karrusel og pool hvilket larmer men samtidig har man aftensol og parken lukker kl18 og poolen kl 21

    Pia, 1 night trip, Jul 12, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Sauber, Klimaanlage im Zimmer, freundliches Personal

    1 night family trip, Jul 10, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    als wäre man in der Zeit gereist. bis ins Detail liebevoll gestallt.

    1 night family trip, Dec 20, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Europapark

    Entree au parc 30 min avant le public

    1 night family trip, Sep 13, 2019

    Verified Hotels.com guest review

See all 23 reviews