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Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

Photo gallery for Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

Exterior
Children’s pool
Hypo-allergenic bedding, desk, cots/infant beds, free WiFi
Hypo-allergenic bedding, desk, cots/infant beds, free WiFi
Hypo-allergenic bedding, desk, cots/infant beds, free WiFi

Overview of Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

4.0 star property
4-star hotel with spa, near Ortenau

9.0/10 Superb

237 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Air conditioning
Map
Europa-Park-Strasse 4/6, Rust, BW, 77977
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Free theme park shuttle
  • Health club
  • Coffee shop/cafe
  • In-room childcare
  • Business centre
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Cots/infant beds (surcharge)
  • Babysitting (surcharge)
  • Playground on site
  • Television
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • Europa-Park - 16 min walk
  • Rulantica - 2 min drive

Getting around

  • Strasbourg (SXB-Strasbourg Intl.) - 48 min drive
  • Basel (BSL-EuroAirport) - 54 min drive
  • Ringsheim/Europa-Park Station - 6 min drive
  • Herbolzheim (Breisgau) Station - 7 min drive
  • Orschweier Station - 8 min drive
  • Airport shuttle (surcharge)
  • Free theme park shuttle

Restaurants

  • Don Quichotte - 3 min walk
  • Ammolite - 4 min walk
  • SPICES – Küchen der Welt - 6 min walk
  • Bamboo Baai - 8 min walk
  • Food Loop - 8 min walk

About this property

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar puts you within a 10-minute drive of Europa-Park and offers an airport shuttle (available 24 hours) for EUR 230 per vehicle. Guests can visit the spa to indulge in massages, aromatherapy or hydrotherapy, and Castillo serves dinner. This upmarket hotel also features a bar/lounge, a health club and a fitness centre.

Languages

English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 3:30 PM until midnight
  • Express check-out available
  • Late check-in subject to availability
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The check-in location differs from the property location; to check in, go to Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
  • Europa-Park is open March 27, 2022-January 15, 2023. The park is closed December 24-25, 2022. Hours may vary seasonally.
  • Tickets valid for a one-day visit to Rulantica must be purchased in advance by calling the theme park directly. Tickets cannot be purchased online.
  • Entry to Europa-Park is limited and tickets must be purchased purchased in advance by calling the theme park directly. Tickets cannot be purchased online.
  • Shuttle service to partner hotels and the Europa-Park entrance is provided.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*

Pets

  • Pets allowed (dogs and cats only, 1 per room)*
  • Specific rooms only*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Free theme park shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast
  • Restaurant
  • Bar/lounge
  • Coffee shop

Travelling with children

  • Free theme park shuttle
  • Playground
  • Childcare in room (surcharge)

What to do

  • Shopping
  • Use of nearby fitness centre
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Scooter/moped hire nearby
  • Snowboarding nearby

Working away

  • Business centre
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1999
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • Arcade/games room
  • Full-service spa

Accessibility

  • Lift
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • German

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Hypo-allergenic bedding
  • Cot/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Castillo – This buffet restaurant only serves dinner.
Buena Visa Club – On-site bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.00 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 230 per vehicle (one-way. Maximum occupancy 7)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Cots/infant beds are available for EUR 6.0 per night

Pets

  • Pets are allowed for an extra charge of EUR 13 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany).

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Castillo Alcazar
Castillo Europa-Park
Europa-Park Castillo
Europa-Park Erlebnis-Resort Castillo Alcazar
Europa-Park Erlebnis-Resort Castillo Alcazar Rust
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar Rust
Hotel Alcazar Europa-Park
Hotel Castillo Alcazar
Hotel Castillo Alcazar Europa-Park

Frequently asked questions

Does Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar offer free cancellation for a full refund?
Yes, Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?
Yes, cats and dogs are welcome, with a limit of 1 per room. There's a charge of EUR 13 per pet, per night.
Is parking offered on site at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?
Yes, an airport shuttle is available. The charge is EUR 230 per vehicle one-way.
What are the check-in and check-out times at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?
You can check in from 3:30 PM - midnight. Check-out time is 11 AM. Express check-out and contactless check-out are available.
What is there to do at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar and nearby?
During the winter, enjoy fun activities nearby such as cross-country skiing and snowboarding, and return when the snow melts for a round of golf at the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a health club and spa services. Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar also has an arcade.
Are there restaurants at or near Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?
Yes, there's an on-site restaurant, Castillo. Nearby restaurants include Ammolite (4-min walk), SPICES – Küchen der Welt (6-min walk) and Bamboo Baai (8-min walk).
What's the area around Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar like?
Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar is a short 16-minute walk from Europa-Park and 20 minutes' walk from Rulantica.

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.1/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

Awesome! Great for family. Felt like living in a castle!
Thomas, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Hotel europa Park
Fantastic place would highly recommend! Plenty of things to do, hardly any queuing in the theme park. Overall experience fantastic
3-night trip
Verified Expedia guest review

8/10 Very good

VERY close to the park. Parking was onsite, close and FREE. Restaurant good but rpicey.
Emily, 1-night trip
Verified Expedia guest review

6/10 Good

Hotel was very theme park oriented, lots of detail. My children really enjoyed the bunk beds. Bed comfort was okay, not too comfortable but not the worst I've slept on. There are no amenities tho. Cleaning soap is at a minimum, no coffee pot. A very basic hotel. Seems like a three star or below hotel although you pay a great deal. Children enjoyed the pool area, but it is a cold pool, they still had fun though. Service at the pizzeria was fine as long as you're not in a rush.
Rachael, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

perfect with kids. included early admission to the park. dinner was expensive, so we ate in town.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

Great hotel
The position right next to the park was great, buffet food fantastic (although price a little high). Park brilliant plenty to do for every age, although no discounts available to park admission. Would definitely recommend and hope to be back again soon. We were a party of 9 and had a great time!!
Verified Expedia guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

Absolutely incredible
One of the best hotels I've ever stayed at. When we arrived we were upgraded to a room with a view of the park which was fantastic. The room was large and nicely accommodated the four of us. The restaurant in the evening was a little pricey but excellent quality. The same restaurant in the morning for breakfast was superb with an astounding range of items. Having a special entrance in to the park was also great and the extra ride time on selected attractions before the park officially opens was a great way to start our day.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review