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All properties in Singapore, Singapore

The Quay Hotel West Coast (SG Clean)

3-star hotel with restaurant, near West Coast Park

  • Free WiFi and free parking
  • The Quay Hotel West Coast (SG Clean)
  • Lobby
  • Guest Room
  • Guest Room
  • Lobby
1 / 31Lobby
  • Wrong booking and immediately called for help but hotel just no response and deduct full…

    Dec 31, 2019

  • the room is clean and tidy, the hotel service from booking until checking out is good

    Jul 27, 2019

See all 34 reviews

Official standards

This property advises that it adheres to SG Clean (Singapore) sanitization guidelines.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 42 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Airport shuttle
  • 24-hour front desk

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • In Queenstown
  • National University of Singapore - 15 min walk
  • West Coast Park - 3 min walk
  • Haw Par Villa - 19 min walk
  • Clementi Mall - 42 min walk
  • VivoCity - 4.6 mi / 7.5 km

Book this property and collect stamps after your stay

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Check availability

Please enter your dates
  • Superior Double Room, No Windows
  • Deluxe Double Room
  • Deluxe Twin Room


  • In Queenstown
  • National University of Singapore - 15 min walk
  • West Coast Park - 3 min walk

What’s around


  • In Queenstown
  • National University of Singapore - 15 min walk
  • West Coast Park - 3 min walk
  • Haw Par Villa - 19 min walk
  • Clementi Mall - 42 min walk
  • VivoCity - 4.6 mi / 7.5 km
  • Universal Studios Singapore - 5.8 mi / 9.3 km
  • Gardens by the Bay - 8.3 mi / 13.3 km
  • Singapore Flyer - 10 mi / 16.1 km
  • Singapore Zoo - 12.7 mi / 20.5 km

Getting around

  • Changi Airport (SIN) - 36 min drive
  • Singapore (XSP-Seletar) - 37 min drive
  • Johor Bahru (JHB-Senai Intl.) - 60 min drive
  • JB Sentral - 43 min drive
  • Haw Par Villa Station - 26 min walk
  • Kent Ridge Station - 28 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 2:00 PM-5:30 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • The government of SG has mandated which hotels can accept leisure bookings

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle (available 24 hours)*


  • Free onsite self parking
  • Street parking available

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Water dispenser

Working away

  • One meeting room
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • Elevator
  • ATM/banking
  • Television in common areas


  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • Chinese
  • English
  • Malay

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 30-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls


  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Santa Grand Hotel West Coast Singapore
  • The Quay Hotel West Coast
  • The Quay West Coast Sg Clean
  • Santa Grand Hotel West Coast
  • The Quay Hotel West Coast (SG Clean) Hotel
  • The Quay Hotel West Coast (SG Clean) Singapore
  • Santa Grand Hotel West Coast
  • The Quay Hotel West Coast (SG Clean) Hotel Singapore
  • Santa Grand West Coast Singapore
  • Santa Grand West Coast
  • Santa Grand Hotel Singapore

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of SGD 55 per vehicle (one-way, Maximum occupancy 4)

Airport shuttle service for children costs SGD 55 (one-way)


Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Onsite parties or group events are strictly prohibited. Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, The Quay Hotel West Coast (SG Clean) does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Chilli Padi Nonya Cafe (13-min walk) and Erich's Wuerstelstand (2.7 mi).
  • Yes, an airport shuttle is available. The charge is SGD 55 per vehicle one-way.
  • No, this hotel doesn't have a casino, but Resort World Sentosa Casino (12-min drive) and Marina Bay Sands Casino (21-min drive) are both nearby.
  • Recommended spots to visit include West Coast Park (3-min walk) and National University of Singapore (0.8 mi), along with Haw Par Villa (1 mi) and Clementi Mall (2.2 mi).
  • 6.0Good

    Basic hotel. Not near town or MRT. No amenities. Room is small.

    3 night business trip, Feb 20, 2019

    Verified Expedia guest review

  • 8.0Very good

    Good for quick stay

    It is not a bad place to stay for like a one night only. Best suited for solo or couples rather than big groups. Great that eateries and bus stop was nearby.

    1 night trip, Dec 31, 2018

    Verified guest review

  • 8.0Very good

    Compact stay at Santa Grand West Coast

    Good business hotel if you just need it for resting your tired self. Rooms are small & Compact.

    Jawahar, 5 night business trip, Oct 29, 2018

    Verified guest review

  • 8.0Very good

    Great for a night rest stay eventhough room is small

    2 night trip, Oct 25, 2018

    Verified Expedia guest review

  • 6.0Good

    Maintenance is needed

    the room condition is no good, toilet door cant close tight, aircon not cold like fan, ask for change room but still same just a bit better, service is good but the hotel need to renovation and upgrade..

    Elaine, 1 night trip, Aug 13, 2018

    Verified Expedia guest review

  • 10.0Exceptional

    Excellent. Would highly recommend

    14 night business trip, Jul 26, 2019

    Verified guest review

  • 4.0Fair


    Just a poor hotel even for the money. Need to turn hot water system on yourself, no window, wardrobe thinner than the coat hanger itself, ....

    Garry, 1 night business trip, Jan 30, 2019

    Verified guest review

  • 8.0Very good

    Quick business trip

    Good service. Rooms a little on the small size, but otherwise perfectly acceptable. Can't fault the cleanliness or service levels

    Martin, 6 night business trip, Jan 11, 2019

    Verified guest review

  • 4.0Fair

    1.Santa Grand West Coast might be an old building that layout is not appropriate which caused uncomfortable to stay at some rooms. Eg. rooms(X09) without windows, rooms(X03) adjacent to the lift that the mechanical noise is extremely annoy. 2.The loose part of the equipment, eg. hanger bar in the wardrobe, easily hurt people when it falls off. 3.The housekeeping is not careful, like the drain cover does not clean.

    3 night trip, Dec 12, 2018

    Verified Expedia guest review

  • 4.0Fair

    Room was ok...bathroom could at least have a curtain for shower...bed was horribly uncomfortable. The daily hammering from construction in the stairwells made it that much worse.

    Dennis, 1 night trip, Sep 19, 2018

    Verified Expedia guest review

See all 34 reviews