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Grand Hyatt Hangzhou

5.0 star property
Lakefront hotel with 5 restaurants, near West Lake

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Hangzhou

Premium bedding, minibar, in-room safe, desk
Exterior
Premium bedding, minibar, in-room safe, desk
Meeting facility
View from room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Non-smoking
    Non-smoking
  • Spa
    Spa
  • Free parking
    Free parking
  • Connecting rooms available
    Connecting rooms available
Main amenities
  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference centre
Feel at home
  • Free cots/infant beds
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Daily housekeeping
The price is S$253
includes taxes & fees
4 Dec - 5 Dec

Room options

Available filters for rooms
Showing 13 of 13 rooms

Grand Premium Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Separate bath and shower
  • 60 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Separate bath and shower
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand, Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Grand, Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Separate bath and shower
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Separate bath and shower
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 2 Single Beds (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Single Beds (Club Access)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Separate bath and shower
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

Premium bedding, minibar, in-room safe, desk

Tent, 1 King Bed (CAMP IN GARDEN)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Separate bath and shower
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Separate bath and shower
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Single Beds, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Separate bath and shower
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Garden View

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Garden View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Separate bath and shower
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Separate bath and shower
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Club Access)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Separate bath and shower
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Garden View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Midtown Shangri-La, Hangzhou
Pool
Spa
Free parking
Free WiFi
8.6 out of 10, Excellent, (184)
The price is S$184
includes taxes & fees
8 Dec - 9 Dec
Midtown Shangri-La, Hangzhou
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About the area

Map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007

What's nearby

  • West Lake - 1 min walk
  • Broken Bridge - 9 min walk
  • Wushan Night Market - 18 min walk
  • Wulin Square - 3 min drive
  • Hangzhou Tower Shopping Mall - 4 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 44 min drive
  • East Railway Station (East Square) Station - 10 min drive
  • South Railway Station - 19 min drive
  • Hangzhou Station - 20 min drive
  • Longxiangqiao Station - 4 min walk
  • Fengqi Road Station - 18 min walk
  • Wushan Square Station - 23 min walk
  • Airport shuttle (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪中原一大碗 - ‬6 min walk
  • ‪炉鱼 - ‬2 min walk
  • ‪星巴克 - ‬4 min walk
  • ‪菲芘国际娱乐 - ‬6 min walk
  • ‪湖畔居茶楼 - ‬3 min walk

About this property

Grand Hyatt Hangzhou

Grand Hyatt Hangzhou offers a fantastic location, putting you only steps from West Lake. Guests can visit the spa to be pampered with hot stone massages, body wraps or facials, and 28 Hubin Road 湖滨28, one of 5 restaurants, serves lunch and dinner. An indoor pool, a bar/lounge and a health club are other highlights at this luxurious hotel. The property is only a short walk to public transportation: Longxiangqiao Station is 4 minutes away.

Languages

Chinese (Mandarin), English

At a glance

Hotel size

  • 388 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site self-parking
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Train station pickup*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • 5 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

What to do

  • Bike rentals nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Piano
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

焕水疗 has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

28 Hubin Road 湖滨28 – This restaurant serves lunch and dinner.
Grand Cafe 咖啡厅 – This buffet restaurant serves breakfast, brunch, lunch and dinner. Open daily.
Grand Hyatt Steakhouse – This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Patio 青莳 – Overlooking the garden, this restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 198 per person
  • Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CNY 288.0 per night

Parking

  • Parking height restrictions apply

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Also known as

Hangzhou Hyatt
Hangzhou Hyatt Regency
Hyatt Hangzhou
Grand Hyatt Hangzhou Hotel
Hyatt Regency Hotel Hangzhou
Regency Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Frequently asked questions

Does Grand Hyatt Hangzhou offer free cancellation for a full refund?
Yes, Grand Hyatt Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Hyatt Hangzhou?
Yes, there's an indoor pool.
Are pets allowed at Grand Hyatt Hangzhou?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Hyatt Hangzhou?
Yes, there's free self parking.
Is an airport shuttle service offered by Grand Hyatt Hangzhou?
Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one way.
What are the check-in and check-out times at Grand Hyatt Hangzhou?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Grand Hyatt Hangzhou and nearby?
Have fun with nearby activities such as cycling and hiking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Grand Hyatt Hangzhou also has a sauna and a steam room.
Are there restaurants at or near Grand Hyatt Hangzhou?
Yes, there are 5 on-site restaurants, featuring al fresco dining, Italian cuisine and garden views.
Does Grand Hyatt Hangzhou have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Grand Hyatt Hangzhou like?
Grand Hyatt Hangzhou is in Shangcheng, a short 4-minute walk from Longxiangqiao Station and 9 minutes' walk from Broken Bridge.

Grand Hyatt Hangzhou Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

Good location to Xihu.
Great hotel, good location just next to west lake. The lake view room we stayed barely could see lake blocked by trees. Sometimes a little bit noisy because kids running around in lobby.
YAOCHAO, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

A 5-star facility in the best location in Hangzhou with services that match its class!
Huan, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Jessica, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good
simon, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hongyi, 3-night trip
Verified Expedia guest review

2/10 Poor

Yuan, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Lan, 4-night trip
Verified Expedia guest review

10/10 Exceptional

sharvan, 2-night trip
Verified Hotels.com guest review

6/10 Good

It is okay but so so , old
Yanlong, 1-night family trip
Verified Expedia guest review

6/10 Good

Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.
Meigan, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.
VINCI, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Awesome location and service. Loved it.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

YUWEI, 2-night trip
Verified Expedia guest review

8/10 Very good

The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.
Connie, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Excellent location. Food at restaurant was delicious, massage was great.
Juan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Jie, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Zhihong, 2-night trip
Verified Expedia guest review

10/10 Exceptional

CHEK MENG, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Froilan, 3-night trip
Verified Expedia guest review

10/10 Exceptional

WEILIAN, 1-night trip
Verified Orbitz guest review

8/10 Very good

Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.
shuou, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.
Tiong Ho Brad, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Rizwan, 2-night trip
Verified Hotels.com guest review