2/10 Poor
10 January 2025
The only reason we didn't leave, it was late night
Hotels.com gave this location an 8.0 out of 10, very good rating with 166 reviews. There were many options to choose from in the vicinity we chose with similar price points. This hotel, from the pictures and reviews looked good, so we selected.First I want to address cleanliness:
When we got to our room, we immediately noticed that it was dirty. There was urine on the bathroom floor, it was sticky when shoes walked on it. The toilet bowl was dirty with human waste. Hair was also found both on the floor and walls. There were greasy fingerprints all over the cabinet doors and countertop in the kitchenette. There was dust all over unused, flat surfaces.Second is function/aesthetic:The shower faucet handle/ cartridge inside, needed to be replaced. The handle would continuously spin freely and not stop, so you had to find the "sweet spot" in order to turn it off. The shower head was also broken. Spraying out of the side, over the shower curtain and onto the bathroom floor. I thought this may have been simply calcium buildup, but after inspection, saw that the head was actually coming apart from its body.The faucet on the vanity was loose and very crooked. The faucet stop was installed incorrectly and was barely allowing water to pass by, even in the open setting. The drywall in the bathroom looked like it was under repair, There was bubbling and peeling of the paint all over. The lighting fixture was covered with rust, along with the hinges on the bathroom door. Would like refund.
David
David, 1-night family trip
Verified Hotels.com guest review
