4/10 Fair
12 November 2024
Mr Disappointed
Everyone was very nice. We enjoyed some of the daily hotel activities. Property was worn and dated. As you pass through the lobby, it promises a grand experience but after passing through, it's all downhill from there. Don't make your decision to stay here based on photos provided by Marriott online. Property looks nothing like the photos. Common areas are worn and unmaintained. Pool area was pretty tired looking. Again, staff at the pool was nice and friendly though. There's no beach all, no sand entry, nothing. Marriott pictures are old and show something (sand & beach) that hasn't existed for years and years there. Seawall is crumbling into the ocean. Original steps to the ocean have fallen apart and are blocked off with boards. There are wooden steps that go into the ocean and you can tell they've been there a while too (moss, worn paint, etc.).
Management apologized at check-in and claimed that the property was in poor condition due to the "Florida Hurricane". Interesting, which one was that... LOL This obviously was an excuse they've been told to use due the condition of the property. I was actually on the island for both "Florida Hurricanes" and the impact to Grand Cayman was minimal, not what they were stating.
I was glad there was a gym however the music in the gym was WAY too loud. I could hear the piped in music over my headphones every day. I asked to have it lowered a few times, unsuccessfully unfortunately.
Andrew
Andrew, 7-night family trip
Verified Hotels.com guest review
