Guests
All properties in Matthews, North Carolina, United States of America

Courtyard by Marriott Charlotte/Matthews

Suburban hotel with restaurant, near Bowlero Matthews

  • Free WiFi and free parking
From
S$138

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  • Terrace/Patio
  • Terrace/Patio
  • Pool
  • Outdoor Pool
  • Terrace/Patio
Terrace/Patio. Image 1 of 44.
1 / 44Terrace/Patio
11425 East Independence Blvd, Matthews, 28106, NC, United States of America
8.4.Very good.
  • we were disappointed the bar and restaurant was not open and no breakfast option either.

    Oct 8, 2021

  • The worst hotel experience I’ve had. My wife and I were traveling for. Wedding and upon…

    Sep 10, 2021

See all 207 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Easy parking
Quiet
Safe
Dining options

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free WiFi
    • Free parking
    • Pool
    • Bathtub
    • Non-smoking
    • Gym

    Property highlights

    Main amenities

    • 121 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Breakfast available
    • Seasonal outdoor pool
    • Fitness center

    For families

    • Free cribs/infant beds
    • Rollaway/extra beds (free)
    • Microwave
    • Connecting/adjoining rooms available
    • Private bathroom
    • Premium TV channels

    What’s around

    • Bowlero Matthews - 13 min walk
    • Bojangles' Coliseum - 9.2 mi / 14.8 km
    • Ovens Auditorium - 9.4 mi / 15.1 km
    • The Park Expo & Conference Center - 9.7 mi / 15.6 km
    • Mint Museum Randolph - 10.6 mi / 17.1 km
    • SouthPark Mall - 10.8 mi / 17.4 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Room, 1 King Bed, Non Smoking
    • Suite, 1 Bedroom, Non Smoking
    • Room, 2 Queen Beds, Non Smoking
    • Room, 2 Queen Beds, Non Smoking

    What’s around

    Landmarks

    • Bowlero Matthews - 13 min walk
    • Bojangles' Coliseum - 9.2 mi / 14.8 km
    • Ovens Auditorium - 9.4 mi / 15.1 km
    • The Park Expo & Conference Center - 9.7 mi / 15.6 km
    • Mint Museum Randolph - 10.6 mi / 17.1 km
    • SouthPark Mall - 10.8 mi / 17.4 km
    • Queens University of Charlotte - 13.4 mi / 21.5 km
    • Quail Hollow Club - 16 mi / 25.7 km

    Getting around

    • Charlotte-Douglas International Airport (CLT) - 27 min drive
    • Concord, NC (USA-Concord Regional) - 29 min drive
    • Charlotte Station - 18 min drive
    map
    See on map
    11425 East Independence Blvd, Matthews, 28106, NC, United States of America

    At a glance

    Hotel size

    • This hotel has 121 rooms
    • This hotel is arranged over 3 floors

    Arriving/leaving

    • Check-in time 3:00 PM-midnight
    • Check-out time is 11 AM
    • Express check-in/out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • To-go breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Snack bar/deli
    • Coffee/tea in a common area

    Things to do

    • Outdoor seasonal pool
    • Fitness facilities
    • Spa tub
    • Golf lessons available nearby
    • Mountain biking nearby
    • Free use of nearby fitness center

    Working away

    • 24-hour business center
    • Number of meeting rooms - 2

    Services

    • 24-hour front desk
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage

    Facilities

    • Elevator
    • Safe-deposit box at front desk
    • Picnic area
    • Fireplace in lobby
    • Television in common areas

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Wheelchair-accessible van parking
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible pool
    • Wheelchair-accessible fitness centre
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible on-site restaurant
    • Visual alarms in hallways
    • Closed captioned TV
    • Lowered electrical outlets in bathroom
    • Lowered peephole/view port in door
    • Lowered locks/deadbolt
    • Height-adjustable showerhead
    • Grab bar - near toilet
    • Transfer shower
    • Visual fire alarm
    • Lever door handles

    Languages Spoken

    • English

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Premium bedding

    Freshen up

    • Private bathroom
    • Shower/tub combination
    • Free toiletries
    • Hair dryer

    Be entertained

    • 32-inch LCD TV
    • Premium TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Microwave

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Dining

    Courtyard Bistro - This bistro specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

    Fees & policies

    Refundable depositPay at property

    • A damage deposit of USD 100.00 will be collected before check-in

    Optional extras

    • To-go breakfast is offered for an extra charge of USD 13 per person (approximately)

    PetsPay at property

    • Service animals exempt from fees

    Pool, spa & gym (if applicable)Pay at property

    • The seasonal pool is open from May to September

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

    Contactless check-out is available.

    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

    This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted.

    Also known as

    • Courtyard Charlotte/Matthews
    • Courtyard by Marriott Charlotte/Matthews Matthews
    • Courtyard by Marriott Charlotte/Matthews Hotel Matthews
    • Courtyard Marriott Charlotte/Matthews
    • Courtyard Marriott Charlotte/Matthews Hotel
    • Courtyard Marriott Charlotte/Matthews Hotel Matthews
    • Courtyard Marriott Charlotte/Matthews Matthews
    • Courtyard By Marriott Charlotte Matthews Hotel Matthews
    • Courtyard Matthews
    • Matthews Courtyard
    • Courtyard by Marriott Charlotte/Matthews Hotel

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Courtyard by Marriott Charlotte/Matthews does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's a seasonal outdoor pool.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.
    • Yes, Courtyard Bistro offers American cuisine. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Primavera Pizza (11-min walk), El Valle Mexican Restaurant (2 mi), and Cracker Barrel Old Country Store (2.1 mi).
    • Have fun with nearby activities such as mountain biking and practice your swing at the nearby golf course. Relax in the spa tub or enjoy the use of other amenities, which include a seasonal outdoor pool and a fitness center. Courtyard by Marriott Charlotte/Matthews also has a picnic area.
    8.4.Very good.
    • 2.0.Poor

      Don’t stay at this hotel .

      The hotel was horrible, the staff was very unprofessional & totally rude . They would not give us more than two clean towels a day , yet we a family of 5 , also the website says they have Free roll away beds & they don’t. Never 👎 again would I ever stay in this hotel again. Guest were partying in the foyer of the hotel until early hrs of the morning, with no regards for the other hotel guest, with younger kids . Just horrible customer service and hotel .

      Tatum, 2 night family trip, Jul 23, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Very Good except the location

      1 night family trip, Jul 4, 2021

      Verified Expedia guest review

    • 8.0.Very good

      The hotel was very nice and clean. There wasn't enough staff to have the breakfast area open and functioning properly. This was related to COVID but the restrictions were lifted. There wasn't enough towels for everyone and at present, they are not entering rooms to remove trash. Trash bags were not provided as well. The rooms were very clean and we enjoyed our stay. It would have been better if we could have had the breakfast bar and been able to have adult beverages as advertised and "paid for" or we should have received a discounted rate.

      3 night family trip, Jul 1, 2021

      Verified Expedia guest review

    • 8.0.Very good

      More communication would have been nice.

      The room was clean. Staff was courteous. It would have been nice to know that all of the onsite food (Bistro) was still closed (I assume due to COVID). Also, the housekeeping staff did not enter the room, nor knock on the door to enquire if we needed towels, coffee, etc. This was not a problem -- but again - I feel that the desk clerk should have explained this when we arrived. We only learned from other guests on the 3rd day - that we were supposed to set our trash in the hallway. There were no deal breakers, only poor communication both in person and On-line.

      Kathy, 3 night family trip, Jul 1, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      As always the staff is on point with customer service and the rooms are always clean and spacious. I'm always pleased when I stay there.

      2 night trip, Jun 18, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Loved that each room had the microwave and mini fridge! That’s not so common these days…also, the young man that checked me in was very nice and personable. Just makes traveling a little less stressful! 👍😊

      1 night trip, Jun 8, 2021

      Verified Expedia guest review

    • 8.0.Very good

      The front desk staff were very nice and accommodating

      1 night family trip, Jun 5, 2021

      Verified Expedia guest review

    • 8.0.Very good

      Windows needed cleaning

      4 night family trip, Jun 2, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      I love the fact that the staff goes all out to make sure you are satisfied during your stay. Always helpful and courteous at all times

      2 night trip, May 29, 2021

      Verified Expedia guest review

    • 6.0.Good

      1 night business trip, May 24, 2021

      Verified Expedia guest review

    See all 207 reviews