See all properties

Candlewood Suites West Springfield by IHG

2.5 star property
West Springfield hotel with indoor pool and 24-hour fitness

Choose dates to view prices

Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Gazebo
Desk, blackout curtains, soundproofing, iron/ironing board
Indoor pool
Exterior
Big E is a haven for rest and relaxation in the business district. Unwind in the spa tub, recharge at the 24-hour gym, or explore nearby Candlewood Suites West Springfield with free WiFi to guide you.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Pet-friendly
  • Gym
  • Laundry facilities
  • Free parking

Main amenities (12)

  • Weekly housekeeping
  • Indoor pool
  • 24-hour fitness centre
  • Hot tub
  • Coffee shop/cafe
  • 24-hour business centre
  • Business centre
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Computer station
  • Front desk safe

Feel at home (6)

  • Kitchen
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Coffee/tea maker
The current price is S$143
includes taxes & fees
29 Jun - 30 Jun

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Studio Suite, 2 Double Beds

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(40 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Blackout curtains
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Blackout curtains
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(26 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

8.8 out of 10
Excellent
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Indoor pool

Comfort Inn & Suites

  • Pool
  • Free parking
  • Free WiFi
  • Connecting rooms available
7.6 out of 10, Good, 838 reviews
The price is S$156
includes taxes & fees
29 Jun - 30 Jun
Comfort Inn & Suites
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
572 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Big E - 13 min walk - 1.1 km
  • MassMutual Center - 4 min drive - 4.6 km
  • MGM Springfield - 4 min drive - 5.0 km
  • Eastern States Exposition - 4 min drive - 4.6 km
  • Naismith Memorial Basketball Hall of Fame - 5 min drive - 5.3 km

Getting around

  • Westfield, MA (BAF-Barnes Municipal) - 27 min drive
  • Hartford, CT (BDL-Bradley Intl.) - 28 min drive
  • Springfield Union Station - 10 min drive
  • Holyoke Station - 17 min drive
  • Northampton Station - 19 min drive

Restaurants

  • ‪Wood-N-Tap - ‬15 min walk
  • ‪Puerto Rico Bakery - ‬4 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Panera Bread - ‬17 min walk
  • ‪Starbucks - ‬16 min walk

About this property

Candlewood Suites West Springfield by IHG

At Candlewood Suites West Springfield by IHG, you'll be a short five-minute drive from MGM Springfield and Naismith Memorial Basketball Hall of Fame. Guests can relax at the Hot tub, work out at the 24-hour fitness centre or grab a bite to eat at the coffee shop/cafe. An indoor pool and a snack bar/deli are offered, and in-room conveniences include fridges and microwaves. The helpful staff and overall property condition get good marks from fellow travellers.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 71 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 21
    • Check-out time is 11 AM
    • Contactless check-out

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • Pitbull dog breeds are not permitted.

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

Pets

    • Pets allowed (dogs only, 2 total, up to 27 kg per pet)*
    • Service animals welcome
    • Restrictions apply*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Free on-site motorhome/coach/lorry parking

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Shared microwave
  • Snack bar/deli

Travelling with children

  • Local/corner shop

Working away

  • 24-hour business centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Picnic area
  • Television in common areas
  • 24-hour fitness centre
  • An indoor pool
  • Hot tub
  • Lockers available
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Lift
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Step-free path to entrance
ROOM

Room amenities

Be entertained

  • DVD player
  • 42-inch LED TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes and utensils
  • Dishwasher
  • Ice maker
  • Paper towels

More

  • Weekly housekeeping
  • Connecting/adjoining rooms available
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 9:00 PM

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
State tax ID – C0000503250
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield
HELP_OUTLINE

Frequently asked questions

Does Candlewood Suites West Springfield by IHG offer free cancellation for a full refund?

Yes, Candlewood Suites West Springfield by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Candlewood Suites West Springfield by IHG?

Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 9:00 PM.

Are pets allowed at Candlewood Suites West Springfield by IHG?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 27 kg per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Candlewood Suites West Springfield by IHG?

Yes, there's free self parking. Free motorhome/bus/lorry parking is available.

What are the check-in and check-out times at Candlewood Suites West Springfield by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.

Is there an on-site casino at Candlewood Suites West Springfield by IHG?

No, this hotel doesn't have a casino, but MGM Springfield (5-min drive) is nearby.

What is there to do at Candlewood Suites West Springfield by IHG and nearby?

Candlewood Suites West Springfield by IHG has an indoor pool and a 24-hour fitness centre, as well as a hot tub and a picnic area.

Does Candlewood Suites West Springfield by IHG have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and an ice maker.

What's the area around Candlewood Suites West Springfield by IHG like?

Candlewood Suites West Springfield by IHG is a short 9-minute walk from Connecticut River and 15 minutes' walk from Big E.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Bed
Hot Tub
Kitchen
Location
Bathroom
Restaurant
Kitchenette
Furniture

What guests liked

  • The hot tub was clean, relaxing, and had exceptional jets, providing a fun experience for guests. (10 reviews)
  • The property is located in a good area with plenty of dining options nearby. (5 reviews)
  • The hot tub and pool were clean, relaxing, and provided a great relief after a long day. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10

Excellent service
1-night trip

10/10

Great amenities
6-night trip

10/10

Pretty good
1-night trip

10/10

Great rooms clean and great hot tub and pool
2-night trip

10/10

I was very impressed by the cleanliness, options of rooms, front desk assistance, and I especially liked the Suites.
1-night trip

4/10

Don’t be misled by the pictures on hotels.com. This place was a dump. Crappy neighborhood, old and outdated hotel. Pool was closed. None of the streaming on the tv worked. Hallways had a distinctly weird smell. Magnetic cards and “readers” in the door were ancient and had to be re-magnetized during stay. Beds were comfy though. Not worth the price, for an extra $20 a night you could stay somewhere much better.
2-night trip

8/10

My stay was ok. I would definitely go back when ever in West Springfield
9-night trip

10/10

my stays at Candlewood are always great
5-night trip

10/10

Great place to stay.
1-night trip

6/10

Our stay was fairly average. The room was clean enough and all the of the team members at the hotel were friendly and welcoming. The elevator was having issues and the carpeting in the stairways really needed to be cleaned better or replaced. Hallways were loud and being on the second floor the people above us were loud pretty late. Overall it was adequate for what we needed.
1-night trip

6/10

No meeting place, the rooms are outdated. Smells of cheap laundry detergent, no air filtration.
1-night trip

8/10

IT WAS CLEAN AND STAFF WAS GREAT
1-night trip

10/10

Hotel was clean. Room had all the amenities needed for a lengthy stay.
2-night trip

10/10

Our stay was great at the Candlewood Suites. All of the staff were wonderful and very accommodating. The kids loved the pool and the snack room. Also, the one bedroom room was great for families and the bed was very comfortable. The location was great to go to the basketball hall of fame and MGM. It was also only 50 minutes to skiing.
2-night trip

10/10

the people at the desk were very nice and accommodating and the room was very clean and quiet I love when I go to the West Springfield Candlewood
2-night trip

8/10

Enjoyed our stay!
1-night trip

10/10

Nice place to stay. Several good eateries and other shopping within a few miles, not far from Holyoke mall (one of the areas largest). Minutes from the Big "E" (Eastern States Exposition) grounds. Only real complaint: the room's two rolling desk chairs are extremely uncomfortable for sitting more than a few minutes at a time.
2-night trip

10/10

Had a great stay! It had everything needed for a short or long stay. The room and areas were clean. The only thing I wish it had is a smart tv or some sort of option to rent/buy movies. There was basic cable available though. Not a deal breaker necessarily. The bed was the most comfortable! I’d recommend this stay.
1-night trip

10/10

Front desk staff was very helpful. The room was clean, the shop was convenient and free coffee was great.
1-night trip

6/10

Front desk staff was very nice. Very good area with lots of restraurants, easy highway access. Property is old especially the bathrooms and the room heating/cooling units. Extremely loud! BUT our room and property was clean and the beds were very comfortable.
1-night trip

10/10

Im a repeat guest and I love the distance to the event im visiting. It's quiet, safe, and close to dining. And the beds are comfy.
1-night trip

10/10

Great place to stay
2-night trip

10/10

Great service
1-night trip

8/10

Clean Pet friendly.
1-night trip

6/10

The pool had so much chlorine in it you could smell from the outside doors. It made my eyes burn just sitting in the pool area for 5 minutes. Ended up leaving it was so bad. The elevator was needing work a sign said, good thing I had some visitors because I have a bad back and have issues with stairs. I was on the 3rd Fl. My guest had to go get me food and bring it up. It was inconvenient for them. I was in my room for the night. They just said they’d help me with my bags in the morning if it wasn’t fix, someone was coming. He asked if I could change rooms. She didn’t say anything back just about helping with bags.
1-night trip