Guests
All properties in Tromso, Troms og Finnmark, Norway

Clarion Collection Hotel Aurora

Waterfront hotel in Tromso with restaurant and conference center

  • Free weekday buffet breakfast and free WiFi
From
S$228

Image gallery

  • Outdoor Spa Tub
  • Outdoor Spa Tub
  • Living Area
  • Superior Double Room, 1 Double Bed - Living Area
  • Outdoor Spa Tub
Outdoor Spa Tub. Image 1 of 52.
1 / 52Outdoor Spa Tub
Sjøgata 19-21, Tromso, 9291, Norway
8.4.Very good.
  • Breakfast is good, dinner is a bonus! Condition of room is clean but dated.

    Feb 2, 2019

  • Very rundown hotel. Old rooms that are in urgent need of renovation. We stayed two nights…

    Dec 9, 2021

See all 386 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Walkable
Safe
Convenient
Quiet

The following facilities or services will be unavailable from January 1 2022 to March 1 2022 (dates subject to change):
  • Dining venue(s)
    • Free WiFi
    • Parking available
    • Bathtub
    • Non-smoking
    • Gym

    Property highlights

    Main amenities

    • 121 smoke-free guestrooms
    • Restaurant
    • Spa tub
    • Fitness center
    • Self parking
    • Conference center

    For families

    • Cribs/infant beds (surcharge)
    • Rollaway/extra beds (surcharge)
    • Private bathroom
    • Laundry facilities
    • Hair dryer
    • Elevator

    What’s around

    • On the waterfront
    • Art Museum of Northern Norway - 2 min walk
    • Nordnorsk Kunstmuseum - 2 min walk
    • Tromso Catholic Church Var Frue Kirke - 3 min walk
    • Tromso Cathedral (Tromso Domkirke) - 3 min walk
    • Polar Museum - 5 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Standard Room, 1 Double Bed (Includes a light evening meal)
    • Standard Room, 2 Twin Beds (Includes a light evening meal)
    • Superior Double Room, 1 Double Bed
    • Moderate Room, 1 Double Bed (Includes a light evening meal)

    What’s around

    Landmarks

    • On the waterfront
    • Art Museum of Northern Norway - 2 min walk
    • Nordnorsk Kunstmuseum - 2 min walk
    • Tromso Catholic Church Var Frue Kirke - 3 min walk
    • Tromso Cathedral (Tromso Domkirke) - 3 min walk
    • Polar Museum - 5 min walk
    • Mack Brewery - 8 min walk
    • Polaria - 11 min walk
    • Alfheim Stadium - 14 min walk
    • Tromso University Museum - 34 min walk
    • Polar-Alpine Botanical Gardens - 40 min walk

    Getting around

    • Tromso (TOS-Langnes) - 7 min drive
    map
    See on map
    Sjøgata 19-21, Tromso, 9291, Norway

    At a glance

    Hotel size

    • This hotel has 121 rooms
    • This hotel is arranged over 5 floors

    Arriving/leaving

    • Check-in time 3 PM-3 AM
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 3 children (9 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets allowed*

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Onsite self parking (NOK 200 per day)
    • Electric vehicle charging point on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Free buffet breakfast on weekdays
    • Restaurant
    • Coffee/tea in a common area
    • Water dispenser

    Things to do

    • Fitness facilities
    • Number of spa tubs - 1
    • Sauna

    Working away

    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 2153
    • Conference space size (meters) - 200
    • Conference center

    Services

    • 24-hour front desk
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff

    Facilities

    • Year Built - 2001
    • Elevator
    • Television in common areas

    Accessibility

    • In-room accessibility

    Languages Spoken

    • English
    • Norwegian
    • Polish
    • Spanish

    In the room

    Home comforts

    • Iron/ironing board (on request)

    Freshen up

    • Private bathroom
    • Bathtub or shower
    • Hair dryer

    Be entertained

    • LCD TV
    • Digital TV channels

    Stay connected

    • Desk
    • Free WiFi

    Special features

    Dining

    Restaurant Aurora - This buffet restaurant serves breakfast, dinner, and light fare.

    Fees & policies

    Children & extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Cribs/infant beds are available for NOK 100.0 per night
    • Rollaway beds are available for NOK 300.0 per night

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pets are allowed for an extra charge of NOK 250 per pet, per stay

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Self parking costs NOK 200 per day

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place and guests are provided with hand sanitizer.

    Contactless check-out is available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner.

    Policies

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    This property accepts credit cards. Cash is not accepted.

    Also known as

    • Clarion Bryggen
    • Clarion Tromso
    • Tromsø Clarion
    • Clarion Collection Hotel Aurora Hotel
    • Clarion Collection Hotel Aurora Tromso
    • Clarion Collection Hotel Aurora Hotel Tromso
    • Clarion Bryggen Tromso
    • Clarion Hotel Bryggen
    • Clarion Hotel Bryggen Tromso
    • Clarion Collection Aurora
    • Clarion Collection Hotel Aurora Tromso
    • Clarion Collection Hotel Aurora
    • Clarion Collection Aurora Tromso
    • Clarion Collection Aurora

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Clarion Collection Hotel Aurora does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
    • Yes. Self parking costs NOK 200 per day. Electric vehicle charging is available.
    • Yes, pets are welcome. There's a charge of NOK 250 per pet, per stay.
    • You can check in from 3 PM - 3 AM. Check-out time is noon. Contactless check-out is available.
    • Yes, there's an onsite restaurant, Restaurant Aurora. The dining venue will be unavailable from January 1 2022 to March 1 2022 (dates subject to change). Nearby restaurants include Sånn (3-min walk), Egon Tromsø (4-min walk), and Mathallen (4-min walk).
    • Have fun with nearby winter activities like skiing. Relax in the spa tub or enjoy the use of other amenities, which include a sauna and a fitness center.
    8.4.Very good.
    • 10.0.Exceptional

      Perfect stay in a frozen Paradise.

      When we arrived there was a problem with the computers. Initially we were told we'd have to find different accomodation. After some discussion we ended up staying in our room. The computer was never fixed. Overall the hotel was excellent. Great food and coffee facilities. Perfect views of the harbour from the jacuzzi on the roof.

      DAVID A, 4 night trip, Dec 1, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      A lovely hotel, co

      Helen, 5 night trip, Nov 10, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Work on the details

      Pleasant hotel, very central. Only real problem was at breakfast, the warm food was barely warm. The plates were stone cold and the hot food was luke warm. The food was okay. Asked a member of the kitchen staff, but he didn't speak Norwegian or English.

      Paul, 2 night trip, Feb 18, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Excellent hotel in a lovely location by the harbour. Staff were excellent and very helpful. Both breakfast and free evening buffet were delicious. Hotel also has free tea and coffee Stations and afternoon waffles. Highly recommend this hotel and would definitely return.

      4 night trip with friends, Feb 28, 2020

      Verified Expedia guest review

    • 8.0.Very good

      Very nice but some improvements

      Overall I was very happy. The location is excellent, the beds very comfortable, the rooftop jacuzzi a lovely treat, They staff very friendly, and all the food was delicious (and shockingly included in the room rate)! The negatives: cleanliness in rooms could be improved. They forgot to clean my room a day and the other days when they did clean it was perfunctory (didn’t replace empty tissues or toilet roll, didn’t vacuum), no towels in the spa area, no in room safe which is pretty standard, and no one ever answers the phone when you call reception. Finally, my room door came off a hinge (how?!) upon return from a northern lights chase at 3:30 am and we couldn’t figure out why the door wouldn’t close properly. While the hotel staff said someone would fix it the next morning, no one ever came to do so and when I inquired the following evening, was told the handy man would’t be in until the next day (Monday). I should have been told that without having to ask and they should have switched my room. They did offer but only after I inquired and at that point it was late evening / not worth packing my stuff up for one last night. One more thing to note, you have to swipe the key to lock the door when you leave. This is an unusual feature on a hotel room and it would be helpful if they point that out at check in. We did not realise that feature for two days and were leaving the door unlocked.

      Sara, 3 night family trip, Feb 19, 2020

      Verified Hotels.com guest review

    • 8.0.Very good

      Very friendly staff. Great location. Access to tea coffee water all day. Food all in, breakfast, waffle's and Eve meal. The waffles you make yourself but there was only one waffle maker, another waffle maker would have been perfect! Limited clothing storage in our room but was fine for us as we only stayed for 3 nights. I would highly recommend this hotel and Tromso as we really enjoyed our stay.

      John, 3 night romance trip, Feb 13, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      It had good food, and it was all included in the stay!! The free wifi was a plus too!!

      4 night family trip, Feb 12, 2020

      Verified Travelocity guest review

    • 10.0.Exceptional

      We enjoyed our stay at the hotel. The staff was nice and helpful.The room was clean. Breakfast and dinner were alright.The hot tub outside and the view was excellent.

      5 night romance trip, Feb 9, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      We really enjoyed our stay. The room was spacious for 2 people. We had waffles and dinner one night. Friendly staff. Tha k you

      5 night family trip, Feb 8, 2020

      Verified Expedia guest review

    • 2.0.Poor

      Lost luggage

      We checked out and left our luggage in the luggage room for a few hours. The hotel staff then mistakenly put it on a coach going to the airport with another group of people. When we went to get our luggage from the room they told us it must have been stolen, which was very distressing. We left our contact details with the staff and left to fly home to the UK with no luggage. The next day I spent all morning on the phone to my insurance company arranging a claim. I also had to contact Tromso police to register it as a crime. Then I called the hotel to ask them a question about the insurance claim and they casually told me "Oh, your luggage is here actually". It had been returned on the coach the night before and no one had bothered to contact me to tell me. WHY did the hotel not have the common decency to call me the night before once my luggage was returned?? This would have saved me a lot of distress and wasted time. The manager was very rude on the phone and said my luggage was my problem and he will not take responsibility for losing it. I think a hotel should be organised enough to have a system whereby they can keep track of luggage and not lose it through sheer incompetence and disorganisation. It has now been over a week since they lost our luggage and IT STILL HASN'T COME BACK. Meanwhile, I have had to purchase new make up, new make up brushes, new clothes and a pair of shoes because of this. THEIR MISTAKE HAS COST ME SO MUCH MONEY!

      Victoria, 3 night trip, Feb 6, 2020

      Verified Hotels.com guest review

    See all 386 reviews