4/10 Fair
10 February 2025
Tesoro gone from fabulous to downhill (12 stays)
Tesoro wait and bar staff ALWAYS deliver. Such a friendly people which makes us come back plus location.
Check in desk on the other hand, the worst!! Many management has changed and many left leaving seeing why. They are rude and one's requests for room floors and buildings were not honored despite making the reservation several months a head of time. Specifically did not want 2nd floor OR the 5th floor with stairs up. Manager Asael (New), made us upgrade to Jr suite (which was not one as have stayed in them) and gave us 5th floor with stairs. The had broken safe that was not attached, One sink clogged with broken fixtures. Upgrade was NOT worth it and management did nothing to fix, accommodate or give back refund. New, caring management needed and GM. Victor Del Campo was the BEST GM. Tesoro management needs complete overhaul and Edgar, new GM need to take action while he still works there.
Tiina
Tiina, 4-night trip with friends
Verified Hotels.com guest review