Eastern Kentucky University - 3 min drive - 3.2 km
Baptist Health Richmond - 4 min drive - 3.8 km
Lake Reba - 8 min drive - 7.2 km
Getting around
Lexington, KY (LEX-Blue Grass) - 39 min drive
Restaurants
Chick-fil-A - 5 min walk
McDonald's - 2 min drive
Cook Out - 12 min walk
Raising Cane's Chicken Fingers - 7 min walk
Rally's - 2 min drive
About this property
Comfort Suites Richmond
Enjoy your visit to Richmond with a stay at Comfort Suites Richmond. You can take a morning swim in at the indoor pool, and the Hot tub makes for a relaxing end to the day. Fellow travellers say great things about the helpful staff.
Languages
English
At a glance
Hotel size
73 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: 3 AM
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets allowed*
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Rollaway beds are available for USD 10.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 20 per accommodation, per day
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Also known as
Comfort Suites Hotel Richmond
Comfort Suites Richmond
Comfort Suites Richmond Hotel
Comfort Suites Richmond Hotel
Comfort Suites Richmond Richmond
Comfort Suites Richmond Hotel Richmond
Frequently asked questions
Does Comfort Suites Richmond offer free cancellation for a full refund?
Yes, Comfort Suites Richmond does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Comfort Suites Richmond?
Yes, there's an indoor pool.
Are pets allowed at Comfort Suites Richmond?
Yes, pets are welcome. There's a charge of USD 20 per accommodation, per day. Service animals are exempt from fees.
Is parking offered on site at Comfort Suites Richmond?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Comfort Suites Richmond?
Check-in start time: 3 PM; check-in end time: 3 AM. Check-out time is 11 AM.
What is there to do at Comfort Suites Richmond and nearby?
Comfort Suites Richmond has an indoor pool and 1 hot tub, as well as a fitness centre.
What's the area around Comfort Suites Richmond like?
Comfort Suites Richmond is in the heart of Richmond, a short 11-minute walk from Richmond Centre Mall.
Comfort Suites Richmond Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6/10
Cleanliness
8.2/10
Staff & service
6.8/10
Amenities
7.2/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
10/10 Exceptional
20 December 2024
JENNIFER
JENNIFER, 1-night trip
Verified Hotels.com guest review
8/10 Very good
14 December 2024
Lost my items
Left my jacket in the room, went back the next day and they wouldn’t look or let me look and said they haven’t seen it.
Jordan
Jordan, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
11 December 2024
Lipstick on a pig
Upon arrival everything smelled clean. Checked in and was told theres no hot tub as advertised, the pool was cold, there was no toilet paper in our room also not a single washcloth, the jetted tub we paid for didnt even hold water. There was 1 light over the sink in the bathroom that worked. There was multiple light bulbs missing in our room and all throughout the hotel. There was hairs and stains all over our sheets, we killed multiple fleas in our room and still ended up with bites all over me. Its very run down with a lot of "lipstick". The staff was very nice. Overall, one of the worst hotels I've stayed in and I'd definitely never recommend it to anyone else.
Verified traveller
1-night trip
Verified Hotels.com guest review
6/10 Good
6 December 2024
Ask for a lower price-nice staff & housekeeping!
Staff & breakfast was great ! The manager said he couldn't do anything about the condition of the room. Room was clean-all paper coming down, curtain shredded on outside,Frig hard to get into. ceiling in bathroom & main room was peeling. toilet seat unstable.
Timothy
Timothy, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
12 November 2024
I’m ticked off at hotel.com for way over charging for this dump. I always book on this site and this time you really let me down.
Lisa
Lisa, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 November 2024
Kevis
Kevis, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
2 November 2024
Awesome workers!
Front desk was so very helpful in making sure our stay was comfortable and restful!
Rebecca
Rebecca, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
6 October 2024
Mixed feelings
I was disappointed upon arrival, hotel exterior looked dated in my opinion and website photos looked like it was brand new. Booked room with whirlpool tub. Only problem was the jets looked like they were working until you get in. No pressure from the jets to massage your back or sore muscles. It barely moved the water around. I did complain to the front desk. They apologized fir the inconvenience and only charged me for a regular room. Appreciated the upgrade refund, but was disappointed because we were looking forward to the whirlpool after driving 12 hours to get there on our way home
William J
William J, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 October 2024
Jordan
Jordan, 2-night trip
Verified Hotels.com guest review
6/10 Good
28 September 2024
Bad
Ahmed
Ahmed, 2-night business trip
Verified Hotels.com guest review
6/10 Good
27 September 2024
It was good but they miss making the room one out of 4 nights .
Ahmed
Ahmed, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
24 September 2024
Mark
Mark, 1-night trip
Verified Hotels.com guest review
6/10 Good
20 September 2024
Was fine. The jacuzzi Jets are very week so it’s mostly just a big tub and there was some spots of wear. All around okay for the price
Anthony
Anthony, 1-night trip
Verified Hotels.com guest review
4/10 Fair
14 September 2024
Overpriced and underdelivered.
Booked this hotel for Indoor pool and Hot Tub (as advertised). Hot tub no longer exists (can see it was at one time) and pool was being warmed by way of a garden hose running through the hall. Payed an extra $40+ a night for the advertised hot tub. Room needs updating also. TV remote barely worked, blinds wouldn’t close fully, toilet ran constantly. I’ll never understand why you put two towels in a room built for four. To be fair none of this was raised to the staff. Don’t think it would have made much difference though. Way overpriced for what you get.
Joshua
Joshua, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
13 September 2024
Howard
Howard, 1-night trip
Verified Expedia guest review
6/10 Good
5 September 2024
Bathroom sink would not drain hair dryer was broke. Drape was hanging on one side Picture had fallen off the wall and was on the floor
Fran
Fran, 1-night trip
Verified Expedia guest review
8/10 Very good
19 August 2024
Wish the showers had grab bars
Fran
Fran, 1-night family trip
Verified Expedia guest review
8/10 Very good
18 August 2024
Allen
Allen, 2-night business trip
Verified Hotels.com guest review
6/10 Good
8 August 2024
Reginald
Reginald, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
31 July 2024
Ariel
Ariel, 1-night trip
Verified Hotels.com guest review
6/10 Good
28 July 2024
shiela
shiela, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
28 July 2024
The property was good overall but we got a suite with a fold out couch. The mattress was stained in 3 different places and did not have a sheet on it. We did not use it. That was disappointing. The place does need some updating with the chipping tubs and our bathroom door didn't close all the way.
Sheri
Sheri, 2-night family trip
Verified Expedia guest review
8/10 Very good
20 July 2024
Jeannia
Jeannia, 1-night trip
Verified Expedia guest review
10/10 Exceptional
19 July 2024
Sheri
Sheri, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
16 July 2024
Skip it
Not good. Paint peeling from the walls because of mold, mold all over the bathroom, nearly the whole hotel parking is empty but somehow no vacancy — based on the condition of our room, it’s because most of the rooms were worse than ours. Wouldn’t have paid a quarter of the price.