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Crowne Plaza London - Heathrow by IHG

4.0 star property
West Drayton hotel with indoor pool and bar/lounge

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Photo gallery for Crowne Plaza London - Heathrow by IHG

Exterior
Lobby
Property amenity
Indoor pool
Minibar, in-room safe, desk, blackout curtains
Located near the airport, Crowne Plaza London - Heathrow, an IHG Hotel is a tranquil oasis with a sauna and steam room for relaxation. With two on-site restaurants serving British cuisine and kids' meals, in-room WiFi, an indoor pool, guests can unwind while enjoying all that this upscale hotel has to offer.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Airport transfer
  • Connecting rooms available
  • Gym
  • Bar
  • Pet-friendly

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Hot tub
  • 24-hour room service
  • Business centre
  • Meeting rooms

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 1 Double Bed with Sofa bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Plasma TV
Pillow menu
Sofa bed
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Business Lounge Access

Minibar, in-room safe, desk, blackout curtains

Premium Room, 1 King Bed, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Bathrobes
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Business Lounge Access

Room amenity

Premium Room, 1 King Bed, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Plasma TV
Pillow menu
Blackout curtains
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible

Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Bathrobes
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Business Lounge Access

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

Minibar, in-room safe, desk, blackout curtains

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Bathrobes
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, desk, blackout curtains

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Bathrobes
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Plasma TV
Pillow menu
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Crowne Plaza London Heathrow T4 by IHG

  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,573 reviews
The price is S$205
includes taxes & fees
10 Aug - 11 Aug
Crowne Plaza London Heathrow T4 by IHG
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About the area

Map
Stockley Road, West Drayton, England, UB7 9NA

What's nearby

  • Stockley Park - 15 min walk - 1.3 km
  • Airport Bowl - 4 min drive - 3.4 km
  • Brunel University - 5 min drive - 4.4 km
  • Twickenham Stadium - 14 min drive - 11.5 km
  • Wembley Stadium - 22 min drive - 20.0 km

Getting around

  • Heathrow Airport (LHR) - 11 min drive
  • London (LTN-Luton) - 37 min drive
  • Farnborough (FAB) - 45 min drive
  • Gatwick Airport (LGW) - 63 min drive
  • London (LCY-London City) - 103 min drive
  • Hayes & Harlington Station - 5 min drive
  • West Drayton Station - 5 min drive
  • Southall Station - 7 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪The Great Western - ‬4 min drive
  • ‪Sipson Tandoori Restaurant - ‬18 min walk
  • ‪Cintia's Cafe - ‬18 min walk
  • ‪The Orangery by Sapna - ‬4 min drive
  • ‪Wan Lai - ‬17 min walk

About this property

Crowne Plaza London - Heathrow by IHG

Located just 2.6 mi (4.1 km) from the airport, Crowne Plaza London - Heathrow by IHG offers a shuttle (available 24 hours). The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Orwells Brasserie, one of 2 restaurants, which serves British cuisine and is open for breakfast, lunch and dinner. Other features include a bar/lounge, a health club and a fitness centre.

Languages

Arabic, Dutch, English, French, German, Hungarian, Italian, Japanese, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish

At a glance

DONE

Hotel size

    • 465 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
    • Restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (GBP 16.00 per day)
    • On-site extended parking (GBP 16 per day)
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 6 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An indoor pool
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Portable shower seat
  • Visual fire alarm

Room amenities

Be entertained

  • Plasma television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Orwells Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Dr O Driscolls Irish Bar – This pub specialises in British cuisine and serves dinner and light fare. Open daily.
Starbucks – On-site coffee shop. Open daily.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately GBP 18.50 per person
  • Airport shuttle service is offered for an extra charge of GBP 7 (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for GBP 30.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 20 per pet, per night

Parking

  • Self-parking costs GBP 16.00 per day
  • Extended parking costs GBP 16 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:30 AM to 8:00 PM
  • Children under 16 years old are not allowed in the swimming pool, health club or hot tub without adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Also known as

Crowne Plaza Heathrow
Crowne Plaza Heathrow London
Crowne Plaza London Heathrow
Crowne Plaza London Hotel Heathrow
Heathrow Crowne Plaza
London Crowne Plaza Heathrow
London Heathrow Crowne Plaza
Crowne Plaza Hotel London-Heathrow West Drayton, Greater London
Crowne Plaza West Drayton
Crowne Plaza London Heathrow Hotel West Drayton
Crowne Plaza London Heathrow Hotel
Crowne Plaza London Heathrow West Drayton
Crowne Plaza London Heathrow
Crowne Plaza London Heathrow an IHG Hotel
Crowne Plaza London - Heathrow by IHG Hotel
Crowne Plaza London - Heathrow by IHG West Drayton
Crowne Plaza London - Heathrow by IHG Hotel West Drayton

Frequently asked questions

Does Crowne Plaza London - Heathrow by IHG offer free cancellation for a full refund?

Yes, Crowne Plaza London - Heathrow by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Crowne Plaza London - Heathrow by IHG?

Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 8:00 PM.

Are pets allowed at Crowne Plaza London - Heathrow by IHG?

Yes, cats and dogs are welcome. There's a charge of GBP 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Crowne Plaza London - Heathrow by IHG?

Yes. Self-parking costs GBP 16.00 per day. Extended parking costs GBP 16 per day.

Is an airport shuttle service offered by Crowne Plaza London - Heathrow by IHG?

Yes, an airport shuttle is available. The charge is GBP 7 one-way.

What are the check-in and check-out times at Crowne Plaza London - Heathrow by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.

What is there to do at Crowne Plaza London - Heathrow by IHG and nearby?

Crowne Plaza London - Heathrow by IHG has an indoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Crowne Plaza London - Heathrow by IHG?

Yes, there are 2 on-site restaurants, featuring British cuisine.

What's the area around Crowne Plaza London - Heathrow by IHG like?

Crowne Plaza London - Heathrow by IHG is located a short 17-minute walk from Stockley Park.

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Crowne Plaza London - Heathrow by IHG Reviews

Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Exceptional

Djahid, 1-night trip

8/10 Very good

Robert, 2-night trip

4/10 Fair

Disappointed

Indian restaurant closed which was disappointing as this was a determining factor in my decision to stay. Explanation being ‘they’re doing something in the kitchen’ but not communicated at any point in the booking process. Also never mentioned gym or pool during check in so maybe that was closed too...
1-night trip

10/10 Exceptional

Aowsom
Varinder, 1-night trip

10/10 Exceptional

My family and I love this hotel. Its very clean, the staff are very friendly and professional. They have 2 restaurants (both excellent) and a bar. I would definitely stay there again on my next visit to london
Gracia, 2-night trip

10/10 Exceptional

Top locatie. Aardig personeel. Ontbijt perfect. Wellness perfect.
Danny, 3-night trip

10/10 Exceptional

This place is practically a village it has everything you could want. My room was very well presented and staff were very helpful. I have no complaints
1-night trip

10/10 Exceptional

Monika, 1-night trip

2/10 Poor

not good

room smelt of smoke. shower didn't work correct lot of noise due to people coming and going all hours
jimmy, 1-night trip

8/10 Very good

Everything was great at the hotel.. One problem - the hotel hoppa ticket machine didn't deliver the four tickets I booked and paid for. The staff kindly contacted the driver TO the airport and that went well, but there was no return ticket, so I paid again. Not thehotel's responsibility, but a facility which needs sorting.
1-night trip

4/10 Fair

Awful food

I stayed here Saturday with my boyfriend for one night and paid £15 each for the breakfast I am really upset by the quality of the breakfast considering the amount we paid. It has even made my partner really ill and he has had to take the day of work due to a really upset stomach I think a refund of £30 would be sufficient for the anguish this has caused. Not only has this made the hotel stay awful the lay out of the food was appalling. It looked like something a twelve year old would of put together. I hope I hear back from you Kind regards Chanelle
Chanelle, 1-night trip

6/10 Good

.Clean and functional enough for one night stay ....
1-night trip

10/10 Exceptional

A lovely hotel with great facilities and pleasant staff HOWEVER £16 to park a day whilst in residence there is not only extortionate but in my opinion completely wrong. If you are staying at the hotel then parking should be free
1-night trip

8/10 Very good

Great staff

Exceptional service! The staff was amazing. There was great amenities and perfect location for us.
1-night trip

10/10 Exceptional

1-night trip

8/10 Very good

Needs some work

Hotel is clean and well located. However the bath / shower tap was broken in my room and the wall sockets felt insecure
Anthony, 1-night trip

4/10 Fair

Small break away

Staff on arrival was rude £16 per night for parking Never made our room up for 2 days Every time we order food from the bar it came out wrong . They add device charge without asking if you want to pay it . Spa area you must be with your child unless they are over 18 as they have no life Gaurds on duty which was annoying as all our children can swim very well but we had to be in the pool with them at all times Overall not a bad hotel good location need to teach there staff some manners
John, 4-night trip

8/10 Very good

Beware of the shuttle bus!

I picked this hotel because it said it had a shuttle to Heathrow Airport. To my surprise it was not free. Nowhere did I see a cost involved. I even emailed the hotel to ask about the shuttle and then there was no mention of cost in the reply. This was disappointing and made the overall experience not as good as it should have been.
Robert, 1-night trip

10/10 Exceptional

good services all around, ie check in, room maid , waiters etc
1-night trip

8/10 Very good

Service is excellent and food quality is also very good. However I do think certain parts of the hotel are dated and need a refurb
3-night trip

10/10 Exceptional

Robert, 1-night trip

10/10 Exceptional

Great pool and gym - truly brilliant for a hotel complex....Great Curry restaurant - loved the stay and thank you for your flexibility when I realised I was 12 hours early for my flight
1-night trip

8/10 Very good

1-night trip

4/10 Fair

4-night trip

6/10 Good

OK hotell

Er litt slitt, men fungerer helt ok. Ligger ikke sentralt, men veldig nært Heathrow.
Aleksander, 2-night trip