Located near the airport, Crowne Plaza London - Heathrow, an IHG Hotel is a tranquil oasis with a sauna and steam room for relaxation. With two on-site restaurants serving British cuisine and kids' meals, in-room WiFi, an indoor pool, guests can unwind while enjoying all that this upscale hotel has to offer.
Reviews
8.08.0 out of 10
Very good
Popular amenities
Pool
Airport transfer
Connecting rooms available
Gym
Bar
Pet-friendly
Main amenities (12)
Daily housekeeping
2 restaurants and bar/lounge
Indoor pool
Breakfast available
Health club
Sauna
Steam room
Self parking
Hot tub
24-hour room service
Business centre
Meeting rooms
For families (6)
Children stay free
Free cots/infant beds
Connecting/adjoining rooms available
Private bathroom
Premium TV channels
Garden
Room options
Available filters for rooms
Showing 10 of 10 rooms
View all photos for Standard Room, 1 Double Bed with Sofa bed
Standard Room, 1 Double Bed with Sofa bed
Highlights
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Plasma TV
Pillow menu
Sofa bed
22 sq m
Sleeps 4
1 Double Bed and 1 Double Sofa Bed
View all photos for Premium Room, 1 King Bed, Business Lounge Access
Premium Room, 1 King Bed, Business Lounge Access
Highlights
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Sleeps 2
1 King Bed
View all photos for Standard Room, 1 Double Bed, Accessible
Standard Room, 1 Double Bed, Accessible
Highlights
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Bathrobes
22 sq m
Sleeps 2
1 Double Bed
View all photos for Premium Room, 1 King Bed, Business Lounge Access
Premium Room, 1 King Bed, Business Lounge Access
Highlights
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Sleeps 2
1 King Bed
View all photos for Standard Room, 2 Double Beds
Standard Room, 2 Double Beds
Highlights
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Plasma TV
Pillow menu
Blackout curtains
22 sq m
Sleeps 4
2 Double Beds
View all photos for Standard Room, 2 Double Beds, Accessible
Standard Room, 2 Double Beds, Accessible
Highlights
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Bathrobes
Sleeps 4
2 Double Beds
View all photos for Standard Room, 1 Double Bed, Business Lounge Access
Standard Room, 1 Double Bed, Business Lounge Access
Located just 2.6 mi (4.1 km) from the airport, Crowne Plaza London - Heathrow by IHG offers a shuttle (available 24 hours). The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Orwells Brasserie, one of 2 restaurants, which serves British cuisine and is open for breakfast, lunch and dinner. Other features include a bar/lounge, a health club and a fitness centre.
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in/out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE
Pets
Pets allowed (dogs and cats only)*
Service animals welcome
Restrictions apply*
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
On-site self-parking (GBP 16.00 per day)
On-site extended parking (GBP 16 per day)
Wheelchair-accessible parking and van parking on site
DONE
Transfers
Airport shuttle (available 24 hours)*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
English breakfast (surcharge) each morning 6 AM–10 AM
2 restaurants
Bar/lounge
24-hour room service
Snack bar/deli
Travelling with children
Children stay for free (see details)
Children's menu
Working away
Business centre
Meeting rooms
Computer station
Conference space
Services
24-hour front desk
Concierge services
On-site car hire
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Health club
An indoor pool
Hot tub
Sauna
Steam room
Banquet hall
Accessibility
Lift
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Portable shower seat
Visual fire alarm
Room amenities
Be entertained
Plasma television
Premium satellite channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Bathrobes
Iron/ironing board
Sleep well
Pillow menu
Blackout curtains
Soundproofed rooms
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Designer toiletries
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
Orwells Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Dr O Driscolls Irish Bar – This pub specialises in British cuisine and serves dinner and light fare. Open daily.
Starbucks – On-site coffee shop. Open daily.
Fees & policies
Optional extras
English breakfast is offered for an extra charge of approximately GBP 18.50 per person
Airport shuttle service is offered for an extra charge of GBP 7 (one-way)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for GBP 30.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 20 per pet, per night
Parking
Self-parking costs GBP 16.00 per day
Extended parking costs GBP 16 per day
Pool, spa, & gym (if applicable)
Pool access available from 6:30 AM to 8:00 PM
Children under 16 years old are not allowed in the swimming pool, health club or hot tub without adult supervision
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
National rating
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
Also known as
Crowne Plaza Heathrow
Crowne Plaza Heathrow London
Crowne Plaza London Heathrow
Crowne Plaza London Hotel Heathrow
Heathrow Crowne Plaza
London Crowne Plaza Heathrow
London Heathrow Crowne Plaza
Crowne Plaza Hotel London-Heathrow West Drayton, Greater London
Crowne Plaza West Drayton
Crowne Plaza London Heathrow Hotel West Drayton
Crowne Plaza London Heathrow Hotel
Crowne Plaza London Heathrow West Drayton
Crowne Plaza London Heathrow
Crowne Plaza London Heathrow an IHG Hotel
Crowne Plaza London - Heathrow by IHG Hotel
Crowne Plaza London - Heathrow by IHG West Drayton
Crowne Plaza London - Heathrow by IHG Hotel West Drayton
Frequently asked questions
Does Crowne Plaza London - Heathrow by IHG offer free cancellation for a full refund?
Yes, Crowne Plaza London - Heathrow by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Crowne Plaza London - Heathrow by IHG?
Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 8:00 PM.
Are pets allowed at Crowne Plaza London - Heathrow by IHG?
Yes, cats and dogs are welcome. There's a charge of GBP 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Crowne Plaza London - Heathrow by IHG?
Yes. Self-parking costs GBP 16.00 per day. Extended parking costs GBP 16 per day.
Is an airport shuttle service offered by Crowne Plaza London - Heathrow by IHG?
Yes, an airport shuttle is available. The charge is GBP 7 one-way.
What are the check-in and check-out times at Crowne Plaza London - Heathrow by IHG?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Crowne Plaza London - Heathrow by IHG and nearby?
Crowne Plaza London - Heathrow by IHG has an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Crowne Plaza London - Heathrow by IHG?
Yes, there are 2 on-site restaurants, featuring British cuisine.
What's the area around Crowne Plaza London - Heathrow by IHG like?
Crowne Plaza London - Heathrow by IHG is located a short 17-minute walk from Stockley Park.
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Crowne Plaza London - Heathrow by IHG Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.2/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
Reviews
10/10 Exceptional
15 Mar, 2020
Djahid
Djahid, 1-night trip
8/10 Very good
13 Mar, 2020
Robert
Robert, 2-night trip
4/10 Fair
4 Mar, 2020
Disappointed
Indian restaurant closed which was disappointing as this was a determining factor in my decision to stay. Explanation being ‘they’re doing something in the kitchen’ but not communicated at any point in the booking process. Also never mentioned gym or pool during check in so maybe that was closed too...
Verified traveller
1-night trip
10/10 Exceptional
2 Mar, 2020
Aowsom
Varinder
Varinder, 1-night trip
10/10 Exceptional
2 Mar, 2020
My family and I love this hotel. Its very clean, the staff are very friendly and professional. They have 2 restaurants (both excellent) and a bar. I would definitely stay there again on my next visit to london
Gracia
Gracia, 2-night trip
10/10 Exceptional
19 Feb, 2020
Top locatie. Aardig personeel. Ontbijt perfect. Wellness perfect.
Danny
Danny, 3-night trip
10/10 Exceptional
18 Feb, 2020
This place is practically a village it has everything you could want. My room was very well presented and staff were very helpful. I have no complaints
Verified traveller
1-night trip
10/10 Exceptional
16 Feb, 2020
Monika
Monika, 1-night trip
2/10 Poor
4 Feb, 2020
not good
room smelt of smoke.
shower didn't work correct
lot of noise due to people coming and going all hours
jimmy
jimmy, 1-night trip
8/10 Very good
15 Jan, 2020
Everything was great at the hotel.. One problem - the hotel hoppa ticket machine didn't deliver the four tickets I booked and paid for. The staff kindly contacted the driver TO the airport and that went well, but there was no return ticket, so I paid again. Not thehotel's responsibility, but a facility which needs sorting.
Verified traveller
1-night trip
4/10 Fair
13 Jan, 2020
Awful food
I stayed here Saturday with my boyfriend for one night and paid £15 each for the breakfast I am really upset by the quality of the breakfast considering the amount we paid. It has even made my partner really ill and he has had to take the day of work due to a really upset stomach I think a refund of £30 would be sufficient for the anguish this has caused. Not only has this made the hotel stay awful the lay out of the food was appalling. It looked like something a twelve year old would of put together.
I hope I hear back from you
Kind regards
Chanelle
Chanelle
Chanelle, 1-night trip
6/10 Good
12 Jan, 2020
.Clean and functional enough for one night stay ....
Verified traveller
1-night trip
10/10 Exceptional
10 Jan, 2020
A lovely hotel with great facilities and pleasant staff HOWEVER £16 to park a day whilst in residence there is not only extortionate but in my opinion completely wrong. If you are staying at the hotel then parking should be free
Verified traveller
1-night trip
8/10 Very good
8 Jan, 2020
Great staff
Exceptional service! The staff was amazing. There was great amenities and perfect location for us.
Verified traveller
1-night trip
10/10 Exceptional
6 Jan, 2020
Verified traveller
1-night trip
8/10 Very good
4 Jan, 2020
Needs some work
Hotel is clean and well located. However the bath / shower tap was broken in my room and the wall sockets felt insecure
Anthony
Anthony, 1-night trip
4/10 Fair
3 Jan, 2020
Small break away
Staff on arrival was rude £16 per night for parking
Never made our room up for 2 days
Every time we order food from the bar it came out wrong . They add device charge without asking if you want to pay it .
Spa area you must be with your child unless they are over 18 as they have no life Gaurds on duty which was annoying as all our children can swim very well but we had to be in the pool with them at all times
Overall not a bad hotel good location need to teach there staff some manners
John
John, 4-night trip
8/10 Very good
2 Jan, 2020
Beware of the shuttle bus!
I picked this hotel because it said it had a shuttle to Heathrow Airport. To my surprise it was not free. Nowhere did I see a cost involved. I even emailed the hotel to ask about the shuttle and then there was no mention of cost in the reply. This was disappointing and made the overall experience not as good as it should have been.
Robert
Robert, 1-night trip
10/10 Exceptional
1 Jan, 2020
good services all around, ie check in, room maid , waiters etc
Verified traveller
1-night trip
8/10 Very good
1 Jan, 2020
Service is excellent and food quality is also very good.
However I do think certain parts of the hotel are dated and need a refurb
Verified traveller
3-night trip
10/10 Exceptional
23 Dec, 2019
Robert
Robert, 1-night trip
10/10 Exceptional
19 Dec, 2019
Great pool and gym - truly brilliant for a hotel complex....Great Curry restaurant - loved the stay and thank you for your flexibility when I realised I was 12 hours early for my flight
Verified traveller
1-night trip
8/10 Very good
9 Dec, 2019
Verified traveller
1-night trip
4/10 Fair
7 Dec, 2019
Verified traveller
4-night trip
6/10 Good
6 Dec, 2019
OK hotell
Er litt slitt, men fungerer helt ok. Ligger ikke sentralt, men veldig nært Heathrow.