The hotel itself is absolutely beautiful. However when we arrived our room wasn't ready. We left for a couple of hours and came back. They gave us our key, but the cleaning lady had just started on it, and was inside, so still not ready. There was only one staff person at the desk dealing with a long line of people there to see Jane Goodall, so they didn't seem prepared or adequately staffed.
The room was very nice but right next to the road and so noisy we were up half the night!
The pool area was a huge mess with dirty towels, cups etc and no towels. Also there was no soap, shampoo or towels in the shower so my husband had to use dirty towels! He also had to get hand soap from the sink. We would expect much better from a hotel like this!
On a positive note, the stuff that we did deal with were very polite and kind.