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The Portman Ritz-Carlton, Shanghai

Photo gallery for The Portman Ritz-Carlton, Shanghai

Exterior
Indoor pool, outdoor pool, lifeguards on site
Premium bedding, pillow-top beds, minibar, in-room safe
Premier Suite - King | Premium bedding, pillow-top beds, minibar, in-room safe
Premium bedding, pillow-top beds, minibar, in-room safe

Overview of The Portman Ritz-Carlton, Shanghai

The Portman Ritz-Carlton, Shanghai

5.0 star property
Luxury hotel with 1 indoor pools, connected to the convention centre, near Jing'an Temple

8.8/10 Fabulous

490 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Gym
  • Non-smoking
  • Air conditioning
  • Bathtub
The price is S$191
Price available on 11/02/2023
Map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040

Room options

About this area

What's nearby

  • In Jing'an
  • The Bund - 10 min drive

Getting around

  • Hongqiao International Airport (SHA) - 20 min drive
  • Pudong International Airport (PVG) - 46 min drive
  • Shanghai South Railway Station - 10 min drive
  • Shanghai Railway Station - 14 min drive
  • Nanxiang North Railway Station - 17 min drive
  • Jing'an Temple Station - 8 min walk
  • Jing'an Temple Station - 8 min walk
  • West Nanjing Road Station - 11 min walk
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • Beef & Liberty - 2 min walk
  • Lavazza Coffee - 4 min walk
  • Pizza Express - 4 min walk
  • La Farfalla - 5 min walk
  • Big Bamboo - 5 min walk

About this property

The Portman Ritz-Carlton, Shanghai

Located near a train station, The Portman Ritz-Carlton, Shanghai is a great choice for a stay in Shanghai. Guests can indulge in deep-tissue massages, facials or body treatments, and grab a bite to eat at Portman's, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool and a bar/lounge. Fellow travellers like the helpful staff and central location. Public transportation is only a short walk: Jing'an Temple Station is 8 minutes and Jing'an Temple Station is 8 minutes.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 593 rooms
  • Arranged over 45 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Parking

  • On-site self-parking (CNY 120 per night)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Transfers

  • Train station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Local/corner shop
  • Lifeguard on site

What to do

  • Fitness classes
  • Shopping

Working away

  • Business centre
  • 11 meeting rooms
  • Computer station
  • Conference centre (60666 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Shopping centre on site
  • Spa services
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Portable bath seats
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • Cable/satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Separate bath and shower
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water
  • In-room dining only

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments.

Dining

Portman's – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Refundable deposits

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in

Optional extras

  • Full breakfast is offered for an extra charge of approximately CNY 274 for adults and CNY 137 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from October 26 2021 to June 30 2023 (dates subject to change):
  • One of the dining venues
  • One of the swimming pools

Children & extra beds

  • Rollaway beds are available for CNY 408.1 per night
  • Guests must contact this property in advance to reserve rollaway/extra beds

Parking

  • Self-parking costs CNY 120 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club, fitness facility or hot tub, while guests under 18 years old are only allowed in the swimming pool, health club and fitness facility with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p> <p>Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.</p>

Also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

Frequently asked questions

Does The Portman Ritz-Carlton, Shanghai offer free cancellation for a full refund?
Yes, The Portman Ritz-Carlton, Shanghai does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Portman Ritz-Carlton, Shanghai?
As of 6 February 2023, prices found for a 1-night stay for 2 adults at The Portman Ritz-Carlton, Shanghai on 11 February 2023 start from S$191, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Portman Ritz-Carlton, Shanghai?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at The Portman Ritz-Carlton, Shanghai?
Yes, there's an indoor pool and an outdoor pool. One of the swimming pools will be unavailable from October 26 2021 to June 30 2023 (dates subject to change).
Are pets allowed at The Portman Ritz-Carlton, Shanghai?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Portman Ritz-Carlton, Shanghai?
Yes. Self-parking costs CNY 120 per night. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at The Portman Ritz-Carlton, Shanghai?
You can check in from 2:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at The Portman Ritz-Carlton, Shanghai and nearby?
On-site recreation at The Portman Ritz-Carlton, Shanghai includes aerobics . Relax in the hot tub and take invigorating swims in the indoor and outdoor pools. The Portman Ritz-Carlton, Shanghai also has a sauna and a steam room.
Are there restaurants at or near The Portman Ritz-Carlton, Shanghai?
Yes, Portman's offers international cuisine. One of the dining venues will be unavailable from 26 October 2021 to 30 June 2023 (dates subject to change). Nearby restaurants include Lavazza Coffee (4-min walk), Pizza Express (4-min walk) and La Farfalla (5-min walk).
What's the area around The Portman Ritz-Carlton, Shanghai like?
The Portman Ritz-Carlton, Shanghai is in Jing'an, a short 8-minute walk from Jing'an Temple Station and 8 minutes' walk from Jing'an Temple. Travellers say that the area is walkable and good for shopping.

Reviews

8.8

Fabulous

8.9/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.3/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

10/10 Exceptional

Jennifer, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

WEN JIN, 2-night trip
Verified Expedia guest review

10/10 Exceptional

SEAN, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best Staff Ever!!
Absolutely amazing! Angel on the club level went over and beyond to help us out. She is absolutely fabulous!!
Jennifer, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

They emailed ahead for what I need and send a welcome letter with gifts when I arrived.
2-night trip
Verified Orbitz guest review

10/10 Exceptional

Excellent!
This hotel is excellent. I will give it 10/10. The staff made a lot of effort to ensure you feel at home. They will always check on you to ensure everything is ok. A lot of them can communicate in English which makes it easier for foreigners who cannot communicate in Mandarin. There is an excellent gym and the breakfast has a lot of choices with great taste. Locations is great with many amenities nearby. There is a supermarket and plenty of restaurants to choose from just outside the hotel.
CHEE CHOONG, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Diego, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good experience
I had a lovely experience there. I stayed on the club floor where the club service was great. The location was fabulous. The decor of the rooms are a little dated but in perfect condition and very comfortable. By china standards the hotel is a tad old but they have maintained it beautifully. Given the location and service I highly recommend it
Soffia, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

ELAD, 1-night trip
Verified Hotels.com guest review