4/10 Fair
15 December 2024
Disappointed
Despite lodging at this hotel several times before, I am more disappointed than all previous stays. After 4 hours driving, I finally arrived this hotel with my family and my friend family. First impression is that the garage door wouldn’t open and the telecom was not working. Parked my car illegally outside of the parking lots, I went to front desk to ask why. I also tried to called the front desk from the garage however there was never someone answering. After a long wait, the lady at the front desk told me that parking cards are only available after checking in. Most hotels offer temporary parking card for guests to bring to the front desk for a hotel card and it js very inconvenient for guests. The check in process is slow and painful and no preference was asked. The receptionist seemed treating Caucasian guests with extremely nice attitude while Asian guests get cold and long face without smile! As a visible minority, I am very uncomfortable being treated differently. Then the room. The room is cold, and only 18 degrees Celsius. I turned the heats to 26.5 but after two hours, myself and my family still had to wear winter coats in the room. I tried to call front desk, housekeeping and maintenance, however the line was also busy for three of them. I had to go down to the front desk to ask and 20 minutes thereafter, a technically showed. He told me that I had to manually reboot the heater switch, which I don’t think I either should or qualified to do. Only thing good is
Xiaomeng
Xiaomeng, 1-night family trip
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