Omni Chicago Suites - Magnificent Mile - Chicago

The suites are a definite plus. The bedrooms are so quiet. We request a higher floor. In the summer they have 2 rooftops. And the location is excellent.

The hotel was really nice! Overall clean, great location, and staff was wonderful. Raven checked us in and oriented us to the hotel. I didn’t get the concierges’ names, but they were very polite and professional, had a smile each time we encountered them. The city was approaching lockdown, so we stayed in our room a good deal of the 2-day stay. A couple of things that weren’t up to par was the service we received in the bar/restaurant area. It was practically empty and it took at least 3 minutes for the bartender to acknowledge us after chatting with another guest. A quick “I’ll be with you shortly” would have sufficed. And I noticed was appeared to be dried snot or bodily fluids above the dresser and just below the TV in the room. How gross! Mentioning this because it’s COVID-19 and a previous visitor or staff may have sneezed without covering, and it wasn’t cleaned up. I wouldn’t mind staying here again, but I would probably choose a different one next time just because of the variety of hotels in this location and competitive prices.

Staff at hotel were helpful and friendly. Hotel is in a great location. Within walking distance to nice restaurants, shopping and a Starbucks Reserve. We really enjoyed our stay and will be back.

Bathroom in my room was dirty With hair in the shower, plastic pieces on the floor and a hair tie next to the toilet- and the coffee service wasn’t restocked when I checked in. A lot of money to stay where the room is not prepared We were to have certain amenities with our Hotels.com reservation which we had to demand more than once to get. Not pleased

It is a great hotel. Very friendly. They give special attention to kids which is so nice. Turn down ur bed. We will stay their again.

Friendly employees, great location! Would definitely stay here again!

We met our 3 young grandsons here. It was perfect for them - right down to the milk and cookies delivered at night. Our daughter has appts. at Northwestern Hospital - so the location is great for us. We have 2 more times that we are coming the near future - but found that as the weather gets warmer - the prices are too much for us. So you will be our winter place!! Thank-you!

Amazing

our room was right behind the elevator so it was so noisy all night long listening to it. A room that is right next to the elevator should be used for a utility room instead.

I was abruptly woken up by the sound of beating drums and people yelling at 7 am (5 am where I came from) and I had an excruciating migraine. Called the front desk to ask what was going on. Apparently, housekeeping decided to demonstrate (strike) I’m all for being able to advocate for yourself. However, the hotel staff only compensated us breakfast. Breakfast! How and why would we eat during that noise?! Very disappointed pay your staff better wages Omni Hilton!