6/10 Good
18 January 2025
Not up to par. Far from luxurious.
the hotel is located in a bay that is beautiful but the hotel and rooms are in need of a serious renovation. the rooms are outdated, with old design, dreary colors and weather-beaten baseboards. curtains rods aren’t level, bathroom fixtures are so outdated and expected bathrooms amenities are nonexistent (only shower caps and cottonballs). the liquid dispensers aren’t regularly refilled and are super old. when i checked out, i asked for help getting a cab and was told that they don’t do that, instead i needed to used the hotel shuttle with was almost twice the price. i’ve never experienced that before and i travel internationally very frequently. going from the Kimpton Kitalay to the hotel was an absolute shook and letdown. if you’re looking for a luxurious stay, go elsewhere.
Verified traveller
4-night trip
Verified Hotels.com guest review