2/10 Poor
22 September 2024
Misrepresentation
The customer service was nonexistent. The woman who came to the window mumbled, asked me why I was there. The guy who followed her was no more hospitable. Where you have the pictures of the location with the paved parking lot, was a misrepresentation of the gravel, broken concrete that was there as my Uber pulled into the lot. The area was inundated with prostitutes and their pimps and drug dealers. The place was disgusting and outer appearance. I made an attempt to cancel, but was unable to do so. Checking was at 2 PM. We arrived at the location a bit after 3 PM determining it was not suitable. I booked a room with red roof. Having to incur additional cost. It making me reconsider using Hotel.com as for my future travel accommodations
D Russell
D Russell, 2-night business trip
Verified Hotels.com guest review