Holiday Inn Express Chicago-Magnificent Mile - Chicago

The staff was generally friendly and helpful. The hotel is the historic Cass Hotel cleaned up and rebranded Holiday Inn Express. The room was a huge disappointment. It was clean enough, but it was smaller that even a Microtel room and far less well appointed. The promised queen bed was a smaller "full" size. The promised 220 sq. ft. room was more like 140-150. There was no chair, no desk, no place to put a suitcase except on the floor, and the bathroom was so tiny there was no vanity to place anything on and if the door was open you couldn't get in the tub/shower. The lobby/eating area was adequate and the food was about what you'd expect, not great, but not bad. The TV was nicer than some I've used in hotels, so that was a plus, but with no chair, I had to sit or lie on the bed to watch it. Standing up to watch it was awkward and tiring, as it was off to the side of the foot of the bed and I'd have to stand in the narrow space between the bed and the wall. Luckily, the guests surrounding my room were pretty well-behaved, since I could hear just about everything they said or did. The view out my window was a magnificent vista of a solid wall painted brown, I think. There probably are better rooms there that match the description of the room I thought I was getting, but for what I got, my disappointment was palpable, and I won't soon forget it. (My daughter's room with her husband was probably a real 200+ sq. ft. and had a desk and a chair, but that was not my room.)

There appeared to be some work being done in the hotel, so we had to carry our stroller up a short set of stairs. There was ALWAYS an employee there to help us with that and the door. This hotel is in an awesome location, right across the street from pizzeria due and about 10-15 min walk from the Lego store (closer to the Disney store!). We were greeted every time we came in by the awesome front desk staff. The room was clean and comfortable.

Great location, fabulous breakfast room, and breakfast choices. Front desk staff were very friendly and helpful. Room and bathroom were nice but very tiny.

A little to noisy

Nice hotel in a great location to get around downtown. Staff was friendly and the breakfast was good for hotel breakfast. The room was comfortable, but small. It was fine for me since I was solo, but would be tight for more than 1 person.