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Ella Mount Heaven Hotel

3.0 star property
Ella aparthotel with 2 restaurants and spa

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ella Mount Heaven Hotel

Daily buffet breakfast (USD 8 per person)
Individually furnished, desk, soundproofing, iron/ironing board
Garden
Flat-screen TV
Individually furnished, desk, soundproofing, iron/ironing board

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • Airport transfer
  • Connecting rooms available
  • Gym
  • Spa
  • Lounge area

Main amenities (12)

  • 37 smoke-free apartments
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 3 indoor pools
  • Breakfast available
  • 24-hour fitness centre
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Conference centre
  • Airport shuttle

Feel at home (6)

  • Children's pool
  • Connecting/adjoining rooms available
  • Separate dining area
  • Living room
  • Garden
  • Terrace
The price is S$270
includes taxes & fees
19 Dec - 20 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room

Individually furnished, desk, soundproofing, iron/ironing board

Superior Double Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Heating
Connecting rooms available
Flat-screen TV
Electric kettle
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room

Individually furnished, desk, soundproofing, iron/ironing board

Superior Quadruple Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Heating
Connecting rooms available
Flat-screen TV
Electric kettle
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Triple Room

Individually furnished, desk, soundproofing, iron/ironing board

Deluxe Triple Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Heating
Connecting rooms available
Flat-screen TV
Electric kettle
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe Double or Twin Room

Individually furnished, desk, soundproofing, iron/ironing board

Deluxe Double or Twin Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Heating
Connecting rooms available
Flat-screen TV
Electric kettle
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Ella Deck Resort

Pool
Free breakfast
Free parking
Free WiFi
The price is S$95
includes taxes & fees
3 Jan - 4 January 2025
Ella Deck Resort
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About the area

Map
15th Mile Post, Wellawaya Road, Ella, Uva Province, 90090

What's nearby

  • Ravana Falls - 2 min drive - 2.4 km
  • Kinellan Tea Factory - 5 min drive - 5.1 km
  • Nine Arches Bridge - 7 min drive - 6.9 km
  • Little Adam's Peak - 8 min drive - 6.1 km
  • Ella Rock - 11 min drive - 10.1 km

Getting around

  • Colombo (CMB-Bandaranaike Intl.) - 83.2 miles/133.9 km
  • Ella Railway Station - 12 min drive
  • Haputale Railway Station - 54 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Chill Cafe - ‬4 min drive
  • ‪Barista - ‬3 min drive
  • ‪360 Ella - ‬4 min drive
  • ‪Starbeans Cafe - ‬4 min drive
  • ‪One Love - ‬4 min drive

About this property

Ella Mount Heaven Hotel

When visiting Ella, Ella Mount Heaven Hotel is a great choice to consider. After splashing around at the 3 indoor pools, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights include a 24-hour fitness centre, a children's pool and a snack bar/deli.

Languages

English

At a glance

DONE

Property size

    • 37 apartments
DONE

Arriving/Leaving

    • Check-in start time: 11:30 AM; check-in end time: 8:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 15
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Pool/Spa

  • 3 indoor pools
  • Full-service spa
  • Spa open daily

Internet

  • Free WiFi

Parking and transport

  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Family friendly

  • Children's pool

Food and drink

  • Electric kettle

Dining

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 8 for adults and USD 5 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Manager's reception (free)
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • Flat-screen TV

Outdoor areas

  • Terrace
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Desk
  • Conference centre

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Soundproofing
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Free newspapers
  • Lockers available
  • 24-hour front desk
  • Turndown service

Things to do

  • 24-hour fitness centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 37 rooms
  • Individually furnished
  • Connecting/adjoining rooms avaliable

Special features

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Christmas Day (25 December) gala dinner per adult: USD 12
  • Christmas Day (25 December) gala dinner per child: USD 8 (from 8 to 14 years old)

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 8 for adults and USD 5 for children
  • Airport shuttle service is offered for an extra charge of USD 8000 per vehicle (one-way)

Children & extra beds

  • Airport shuttle for children between the ages of 4 and 12 costs USD 4000 (one-way)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Mount Heaven Hotel
Ella Mount Heaven
Mount Heaven
Resort Ella Mount Heaven Hotel Ella
Ella Ella Mount Heaven Hotel Resort
Resort Ella Mount Heaven Hotel
Ella Mount Heaven Hotel Ella
Ella Mount Heaven Hotel Ella
Ella Mount Heaven Hotel Aparthotel
Ella Mount Heaven Hotel Aparthotel Ella

Frequently asked questions

Does Ella Mount Heaven Hotel offer free cancellation for a full refund?
Yes, Ella Mount Heaven Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Ella Mount Heaven Hotel?
Yes, there are 3 indoor pools and a children's pool.
Are pets allowed at Ella Mount Heaven Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Ella Mount Heaven Hotel?
Yes, there's free valet parking.
Is an airport shuttle service offered by Ella Mount Heaven Hotel?
Yes, an airport shuttle is available. The charge is USD 8000 per vehicle one-way.
What are the check-in and check-out times at Ella Mount Heaven Hotel?
Check-in start time: 11:30 AM; check-in end time: 8:00 PM. Check-out time is 11:00 AM.
What is there to do at Ella Mount Heaven Hotel and nearby?
Ella Mount Heaven Hotel has 3 indoor pools, a spa and a 24-hour fitness centre, as well as a picnic area and a garden.
Are there restaurants at or near Ella Mount Heaven Hotel?
Yes, there are 2 on-site restaurants.

Ella Mount Heaven Hotel Reviews

Reviews

5.8

6.0/10

Cleanliness

8.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Poor

Very dirty. Terribly dirty. Very old. Pictures on Expedia don't match reality. Bugs everywhere. Toilet fixtures old and damaged. We couldn't even shower. Wifi terrible. I am trying to file a claim on this property for misleading and showing wrong information while booking.
Mohamad, 1-night family trip
Verified Expedia guest review

4/10 Fair

Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant
Chamila, 1-night family trip
Verified Expedia guest review

4/10 Fair

The hotel is tired and dusty. Everything was old and faded. The rooms may once have been grand and that has faded. Even though I had booked 2 nights and paid the room I booked wasn’t available when I arrived. The food was ordinary.
Susan, 2-night trip
Verified Hotels.com guest review

6/10 Good

NEvER AGAIN
When we got to the hotel they 1st said they didn't do hotel's. Com so i was about to cancel my credit card as i thought i had been scammed had i done so it would have been very inconvenient. After 20 minutes of panicking the manager came over and said we did have a booking. If i had not paid upfront i would have walked out NOT HAPPY 😡
Angela, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

We have 3 rooms and we have wow out of the 2 rooms. One room was upgraded which we are thankful, but was too huge till it is kinda scary, there is a Swimming pool in the room. The other room has mountain insides the room, which we were alarmed too when we open the door, u see rocks insides the room. There is no internet connection in the room and the lobby internet was very weak too.
Angie Mui Gek, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Mohamed azeer, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

The location of the hotel and view from the balcony is excellent. This hotel should have a lift. TV does not work. Bed is comfortable. Food quality is poor. Staff is quite courteous. Bathrooms are terrible.
1-night romance trip
Verified Expedia guest review

8/10 Very good

The service and staff were beyond fantastic. Everyone was so helpful and caring.
3-night trip with friends
Verified Wotif guest review

10/10 Exceptional

What a stunning View! We loved staying here, it was pretty good. Staff very caring
Nina, 2-night romance trip
Verified Expedia guest review