Guests
All properties in Kandy, Central Province, Sri Lanka

Cinnamon Citadel Kandy

4-star hotel in Kandy with 2 restaurants and spa

  • Free WiFi and free parking

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  • Pool
  • Pool
  • Outdoor Pool
  • Outdoor Pool
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124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000, Sri Lanka
8.8.Fabulous.
  • Beautiful well-maintained property. An absolute hidden gem with super friendly staff.…

    Jan 19, 2020

  • The hotel room is dated, still using key lock. A lizard fell on the vanity table top…

    Jul 23, 2019

See all 59 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free WiFi
    • Free parking
    • Pool
    • Airport transfer
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 119 guestrooms
    • Daily housekeeping
    • 2 restaurants and bar/lounge
    • Full-service spa
    • Outdoor pool
    • Breakfast available

    For families

    • Children's pool
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
    • Private bathroom
    • Television
    • Free toiletries

    What’s around

    • Asgiri Maha Viharaya - 30 min walk
    • Bahirawakanda Vihara Buddha - 37 min walk
    • Royal Palace of Kandy - 37 min walk
    • Kandy Clock Tower - 41 min walk
    • Udawatta Kele Sanctuary - 45 min walk
    • Asgiriya Stadium - 45 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Superior Room
    • Deluxe Room
    • Superior Garden Terrace
    • Superior River View

    What’s around

    Landmarks

    • Asgiri Maha Viharaya - 30 min walk
    • Bahirawakanda Vihara Buddha - 37 min walk
    • Royal Palace of Kandy - 37 min walk
    • Kandy Clock Tower - 41 min walk
    • Udawatta Kele Sanctuary - 45 min walk
    • Asgiriya Stadium - 45 min walk
    • Natha Devale - 2.4 mi / 3.9 km
    • Kandy Lake - 2.4 mi / 3.9 km
    • Wales Park - 2.5 mi / 3.9 km
    • Kandy General Hospital - 2.6 mi / 4.1 km
    • Temple of the Tooth - 2.6 mi / 4.1 km

    Getting around

    • Bandaranaike Intl. Airport (CMB) - 120 min drive
    • Kandy Railway Station - 7 min drive
    • Airport pick-up service
    map
    See on map
    124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000, Sri Lanka

    At a glance

    Hotel size

    • This hotel has 119 rooms
    • This hotel is arranged over 2 floors

    Arriving/leaving

    • Check-in time 2:00 PM-anytime
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting/childcare*

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Onsite parking available only on request
    • Free secured onsite self parking
    • Free onsite valet parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking and van parking on site
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 2 restaurants
    • Bar/lounge
    • Snack bar/deli
    • Poolside bar
    • Room service (during limited hours)
    • Barbecue grills

    Things to do

    • Outdoor pool
    • Children's pool
    • Fitness facilities
    • Full-service spa
    • Sauna
    • Golfing nearby
    • Hiking/biking trails nearby
    • Pool sun loungers
    • Pool umbrellas

    Working away

    • One meeting room

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage

    Facilities

    • Number of buildings/towers - 3
    • Designated smoking areas
    • Garden
    • Picnic area
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible parking
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible van parking
    • Valet for wheelchair-equipped vehicle
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible lounge
    • Grab bar - in shower

    Languages Spoken

    • English

    In the room

    Home comforts

    • Air conditioning
    • Minibar
    • Coffee/tea maker
    • Iron/ironing board

    Things to enjoy

    • Balcony

    Freshen up

    • Private bathroom
    • Shower only
    • Free toiletries
    • Hair dryer

    Be entertained

    • TV
    • Cable TV channels

    Stay connected

    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Guests can indulge in a pampering treatment at the hotel's full-service spa.

    The spa is open daily.

    Dining

    Vel Eliya - This buffet restaurant serves breakfast, lunch, and dinner.

    Mahaveli Eliya - This fine-dining restaurant overlooks the garden and specializes in local cuisine. Guests can enjoy drinks at the bar.

    Giri Sikara Lounge - This bar overlooks the pool.

    Pool Bar - This bar is located by the pool. Guests can enjoy alfresco dining (weather permitting).

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    The charges below are included in the total price displayed:

    • Christmas Eve gala dinner fee for stays on 24 December
    • New Year's Eve gala dinner fee for stays on 31 December

    Optional extras

    • Buffet breakfast is offered for an extra charge of USD 15 per person (approximately)
    • Airport shuttle service is offered for an extra charge of USD 85 per person

    Children & extra bedsPay at property

    • Rollaway beds are available for USD 50.0 per day
    • Babysitting/childcare is available for an extra charge

    ParkingPay at property

    • Guests must contact this property in advance to reserve onsite parking

    Pool, spa & gym (if applicable)Pay at property

    • Pool access available from 9:00 AM to 7:00 PM

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-out is available.

    Individually-wrapped food options are available through room service.

    Each guestroom is kept vacant for a minimum of 72 hours between bookings.

    This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    This property does not have elevators.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    This property accepts Visa, Mastercard, American Express, debit cards and cash.

    Also known as

    • Cinnamon Citadel
    • Chaaya Citadel Kandy Hotel Kandy
    • Kandy Chaaya Citadel Hotel
    • Cinnamon Citadel Kandy Hotel
    • Cinnamon Citadel Kandy Hotel
    • Cinnamon Citadel Kandy Kandy
    • Cinnamon Citadel Kandy Hotel Kandy
    • Cinnamon Citadel Hotel
    • Cinnamon Citadel Hotel Kandy
    • Cinnamon Citadel Kandy
    • Cinnamon Kandy
    • Citadel Kandy
    • Kandy Cinnamon Citadel
    • Kandy Citadel
    • Chaaya Citadel Hotel Kandy

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Cinnamon Citadel Kandy does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self and valet parking. Free RV/bus/truck parking is available.
    • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 7:00 PM.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 2:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
    • Yes, there are 2 onsite restaurants, featuring alfresco dining, local cuisine, and garden views. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Lyons (2.1 mi), Flower Song (2.1 mi), and Kandy Muslim Hotel (2.2 mi).
    • Yes, a shuttle from the airport to the hotel is available from 6:00 AM to midnight on request. The charge is USD 85 per person.
    • Have fun with nearby activities such as hiking and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Cinnamon Citadel Kandy also has a sauna and a fitness center, as well as a picnic area and a garden.
    8.8.Fabulous.
    • 10.0.Exceptional

      Fantastic hotel, great staff, great food and location.

      jjmtravels, 2 night trip, Dec 31, 2018

      Verified Expedia guest review

    • 8.0.Very good

      This is a quiet hotel on the banks of Sri Lanka's largest river Mahaweli - ideal for leisure travellers but not so conveniently located if you are a business visitor as it is out of Kandy and Peradeniya towns.

      3 night business trip, Jan 18, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      The hotel itself is a perfect getaway from the hustle of Kandy! It’s location is a little out of the city, but the trade off is complete tranquility! The staff are so kind and helpful, we really enjoyed our stay!

      Raelyn, 2 night trip, Jan 17, 2020

      Verified Hotels.com guest review

    • 8.0.Very good

      The gardens are great pool is nice Staff were nice and helpful

      3 night family trip, Dec 30, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Enjoyable stay at an amazing property

      Fantastic property. Rooms were spacious, clean and comfortable with all amenities. Poolside is great, had a wonderful breakfast spread. Staff were courteous and nice. Service is on the slower side. Took 30 mins to get us a pot of coffee (room service) and 45 mins to serve dinner for two dishes. This seems to be the norm across Sri Lanka though

      HARSHA S, 2 night family trip, Dec 26, 2019

      Verified Hotels.com guest review

    • 8.0.Very good

      rnight stay

      Really liked this hotel in a lovely setting. V spacious well equipped bedroom. Unfortunately out stay was too short

      Mary, 1 night family trip, Dec 22, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Perfect First Stop!

      I stayed here with my fiance for 2 nights and it was amazing. This hotel is pretty luxury without the several hundred dollar price tag, and really convenient for so many reasons. Our flight arrived in the middle of the night and we went straight to this hotel, so we arrived at 6:30am when the normal check-in time is 2pm. They were booked solid so they couldn't check us in right away, but they were SO nice about it, even though it's not their responsibility to allow us such an early check-in. They even let us have the complimentary breakfast that morning, which we weren't entitled to. By the time we finished eating and spending some time in the beautiful lobby, some guests left and they were able to get us in a room by 8:30am. During our stay, we didn't spend much time in the hotel because we were out in the town or Dambulla/Sigirya area, but the time we did spend there was so nice. The rooms were always clean and the staff bent over backwards to make sure we were happy and comfortable. The pool is clean and beautiful and views of the river are really cool too. Would 1000% recommend this hotel. P.S. - they also had driver accommodations, which was very helpful for us

      Tahmina, 2 night trip, Dec 20, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Lovely stay. Would recommend to anyone

      Great breakfast & lovely location by the river. Great pool.

      2 night family trip, Dec 14, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      I have booked the hotel for my mom’s birthday and arranged a room plus breakfast for two days. Later I changed it as my sister was able to go as well. There were initial issues when they go as booking was for two people however the food and beverage manager, Mohan, stepped in and sort everything and my parents had the most fantastic time. Great food, location and wonderful staff. Highly recommend 😃

      2 night family trip, Dec 5, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Great bar/terrace, pool, excellent food and service

      1 night romance trip, Dec 3, 2019

      Verified Expedia guest review

    See all 59 reviews