Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Kandy, Central Province, Sri Lanka
1 room, 2 adults

Cinnamon Citadel Kandy - Kandy

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000, Sri Lanka

4-star hotel with spa, near Temple of the Tooth
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Beautiful well-maintained property. An absolute hidden gem with super friendly staff.…Jan 22, 2020
  • The hotel room is dated, still using key lock. A lizard fell on the vanity table top…Jul 30, 2019

Cinnamon Citadel Kandy - Kandy

More Info: 6823 2342

from S$53
  • Superior Room
  • Deluxe Room
  • Superior Garden Terrace
  • Superior River View

What’s around Cinnamon Citadel Kandy - Kandy

Landmarks

  • Asgiri Maha Viharaya - 30 min walk
  • Bahirawakanda Vihara Buddha - 38 min walk
  • Asgiriya Stadium - 45 min walk
  • Kandy Lake - 2.4 mi / 3.9 km
  • Temple of the Tooth - 2.6 mi / 4.1 km
  • Natha Devale - 2.4 mi / 3.9 km
  • Royal Palace of Kandy - 2.4 mi / 3.9 km
  • National Museum - 2.6 mi / 4.2 km

Getting around

  • Bandaranaike Intl. Airport (CMB) - 120 min drive
  • Kandy Railway Station - 14 min drive
  • Airport pick-up service

At a glance

Key facts

Hotel size

  • This hotel has 119 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon
Front desk staff will greet guests on arrival.
Airport shuttle service is available on request from 6:00 AM to midnight. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Sauna
  • Golfing nearby
  • Hiking/biking trails nearby
  • Pool sun loungers
  • Pool umbrellas
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 3
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Grab bar - in shower
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

The spa is open daily.

Dining

Vel Eliya - This buffet restaurant serves breakfast, lunch, and dinner.

Mahaveli Eliya - This fine-dining restaurant overlooks the garden and specializes in local cuisine. Guests can enjoy drinks at the bar.

Giri Sikara Lounge - This bar overlooks the pool.

Pool Bar - This bar is located by the pool. Guests can enjoy alfresco dining (weather permitting).

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cinnamon Citadel Kandy - Kandy’s small print

Also known as

  • Cinnamon Citadel
  • Chaaya Citadel Kandy Hotel Kandy
  • Kandy Chaaya Citadel Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Kandy Kandy
  • Cinnamon Citadel Kandy Hotel Kandy
  • Cinnamon Citadel Hotel
  • Cinnamon Citadel Hotel Kandy
  • Cinnamon Citadel Kandy
  • Cinnamon Kandy
  • Citadel Kandy
  • Kandy Cinnamon Citadel
  • Kandy Citadel
  • Chaaya Citadel Hotel Kandy

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 9:00 AM to 7:00 PM.
  • This property does not have elevators.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

    Contactless check-out is available.

    Individually-wrapped food options are available through room service.

    Each guestroom is kept vacant for a minimum of 72 hours between bookings.

    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Mandatory fees

    The charges below are included in the total price displayed:

    • Christmas Eve gala dinner fee for stays on 24 December
    • New Year's Eve gala dinner fee for stays on 31 December

    Optional extras

    Rollaway beds are available for LKR 50.0 per day

    Buffet breakfast is offered for an extra charge of LKR 15 per person (approximately)

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of LKR 85 per person

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Cinnamon Citadel Kandy - Kandy

    • Does Cinnamon Citadel Kandy offer free cancellation for a full refund?
      Yes, Cinnamon Citadel Kandy does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Cinnamon Citadel Kandy?
      Yes, there's free self parking.
    • Is there a pool at Cinnamon Citadel Kandy?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 7:00 PM.
    • Are pets allowed at Cinnamon Citadel Kandy?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Cinnamon Citadel Kandy?
      You can check in from 2:00 PM to anytime. Check-out time is noon.
    • Are there restaurants at or near Cinnamon Citadel Kandy?
      Yes, there are 2 onsite restaurants.
    • Is airport shuttle service offered by Cinnamon Citadel Kandy?
      Yes, a shuttle from the airport to the hotel is available from 6:00 AM to midnight on request. The charge is LKR 85 per person.

    Recent reviews

    Fabulous 8.6 From 122 reviews

    Good 6.0
    Wish there were more options in Kandy
    Hotel rooms (and especially the bathrooms) are in serious need of a full renovation. The 1980s black tile in the shower is ugly but excusable. Mold on the grout is not, however. The room, albeit also stuck in the 80s, was cleaner and the bed was reasonably comfortable. Compared to the Jetwing Lake we stayed at this property is seriously behind in both design and maintenance. The food was ok but it was our least favorite compared to Jetwing and the Shangri-La. These elements could have been overlooked if it wasn’t for the terribly slow internet. Downloading a movie on iTunes was expected to take 90 hours!
    sgFamily trip
    Good 6.0
    Overall the hotel was OK. It had a beautiful location by the river. The staff were great: very helpful and accommodating. As I mentioned in the check-in review, I requested a change in room because of noise and the reception lady was very helpful. I had a concern at check out when I was not given a receipt, and the receptionist Adithya was quick to address and allay my concerns. I was also surprised by a cake in my room on my birthday, which was a lovely gesture and much appreciated. What let the hotel down was that the rooms are old and require a refurbishment. Some of the furniture had broken down. Noise insulation was also poor, and it is easy to hear your neighbours. The food options were mixed. Cafe C was nice, but the buffet restaurant was disappointing -everything was overcooked and lacklustre. Overall an acceptable experience. Not great, but not awful either.
    wei yen, sgTrip with friends
    Fair 4.0
    We booked 2 rooms and stayed for 1 nite. The lobby was nice and the morning buffet was good. However the hotel room conditions were poor. It smelled musty because of the humidity. The furniture in the room were really old. The toilet has a smell. The shower door did not close properly, etc. Overall, the hotel is in serious need of a renovation
    Hwee Lan, sg1 night family trip
    Exceptional 10.0
    The hotel itself is a perfect getaway from the hustle of Kandy! It’s location is a little out of the city, but the trade off is complete tranquility! The staff are so kind and helpful, we really enjoyed our stay!
    Raelyn, ca2 night trip
    Exceptional 10.0
    Perfect First Stop!
    I stayed here with my fiance for 2 nights and it was amazing. This hotel is pretty luxury without the several hundred dollar price tag, and really convenient for so many reasons. Our flight arrived in the middle of the night and we went straight to this hotel, so we arrived at 6:30am when the normal check-in time is 2pm. They were booked solid so they couldn't check us in right away, but they were SO nice about it, even though it's not their responsibility to allow us such an early check-in. They even let us have the complimentary breakfast that morning, which we weren't entitled to. By the time we finished eating and spending some time in the beautiful lobby, some guests left and they were able to get us in a room by 8:30am. During our stay, we didn't spend much time in the hotel because we were out in the town or Dambulla/Sigirya area, but the time we did spend there was so nice. The rooms were always clean and the staff bent over backwards to make sure we were happy and comfortable. The pool is clean and beautiful and views of the river are really cool too. Would 1000% recommend this hotel. P.S. - they also had driver accommodations, which was very helpful for us
    Tahmina, us2 night trip
    Very good 8.0
    Enjoyable stay at an amazing property
    Fantastic property. Rooms were spacious, clean and comfortable with all amenities. Poolside is great, had a wonderful breakfast spread. Staff were courteous and nice. Service is on the slower side. Took 30 mins to get us a pot of coffee (room service) and 45 mins to serve dinner for two dishes. This seems to be the norm across Sri Lanka though
    HARSHA S, in2 night family trip
    Exceptional 10.0
    Lovely stay. Would recommend to anyone
    Great breakfast & lovely location by the river. Great pool.
    gb2 night family trip
    Very good 8.0
    rnight stay
    Really liked this hotel in a lovely setting. V spacious well equipped bedroom. Unfortunately out stay was too short
    Mary, gb1 night family trip
    Exceptional 10.0
    Great spot in Kandy
    Cinnamon Citadel Kandy is a nice hotel just along the river outside of Kandy. Nice pool (not huge), food is good, service is friendly. Rooms are funky 1970's style. Overall we enjoyed our stay. Note: despite what the description says, this is not walking distance to town.
    us2 night family trip
    Very good 8.0
    Shower fan
    Fan in shower was not strong enough for the steam
    Darryl, au1 night trip

    Cinnamon Citadel Kandy - Kandy

    Is the description of this property not correct? Tell us