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Santa Catalina, a Royal Hideaway Hotel

Photo gallery for Santa Catalina, a Royal Hideaway Hotel

Pool
Porch
Royal Suite | Minibar, in-room safe, free WiFi, bed sheets
Lunch served, pool views
Lobby sitting area

Overview of Santa Catalina, a Royal Hideaway Hotel

VIP Access

Santa Catalina, a Royal Hideaway Hotel

5.0 star property
Luxury hotel with restaurant, near Las Alcaravaneras Beach
9.2 out of 10 Superb
9.2/10 Superb

282 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
Map
Calle Leon Y Castillo, 227, Las Palmas de Gran Canaria, Gran Canaria, 35005
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Breakfast available
  • Health club
  • Beach towels
  • Self parking
  • 24-hour room service
  • Spa services
  • Conference centre
  • 6 meeting rooms
  • Terrace
For families
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Lift

Room options

About this area

What's nearby

  • Heart of Las Palmas de Gran Canaria
  • Las Canteras Beach - 30 min walk
  • Santa Catalina Park - 3 min drive
  • Port of Las Palmas - 8 min drive

Getting around

  • Las Palmas (LPA-Gran Canaria) - 43 min drive

Restaurants

  • Cafeteria San Jorge - 7 min walk
  • Tao Club & Garden - 3 min walk
  • Alis Rooftop Bar - 8 min walk
  • Poemas by hermanos Padrón - 1 min walk
  • Segundo Muelle - 2 min walk
Map

About this property

Santa Catalina, a Royal Hideaway Hotel

Santa Catalina, a Royal Hideaway Hotel puts you a short five-minute drive from Las Canteras Beach. Guests can indulge in massages, facials or body treatments, and Camarote serves lunch. This luxurious hotel also features a bar/lounge, a health club and a 24-hour fitness centre. Fellow travellers like the pool and helpful staff.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 204 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 20 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

What to do

  • Beach nearby

Working away

  • 6 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1890
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • Swimming pool
  • Spa services
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Dining

Camarote – Overlooking the pool, this restaurant only serves lunch. Guests can enjoy drinks at the bar.
Poemas by Hermanos Padrón – This fine-dining restaurant serves lunch and dinner. 1-star Michelin rating. Reservations are required. Open selected days.
1890 La Bodeguita – Overlooking the garden, this tapas bar serves lunch and dinner. Open daily.
Bar Carabela – On-site piano bar. Open daily.
Rooftop (Only adults) – This cocktail bar overlooks the ocean and garden. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 30 for adults and EUR 25 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Spa access is available for an extra charge of EUR 15 per day

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Parking

  • Self-parking costs EUR 20 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the swimming pool, health club or fitness facility, while guests under 18 years old are only allowed in the swimming pool, health club and fitness facility with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
On-site parties or group events are strictly prohibited.
Guests can rest easy knowing that there's a smoke detector and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Royal Hideaway Santa Catalina Hotel Las Palmas De Gran Canaria
Hotel Santa Catalina Las Palmas De Gran Canaria
Santa Catalina Hotel
Santa Catalina Las Palmas De Gran Canaria
Royal Hideaway Santa Catalina Las Palmas De Gran Canaria
Hotel Santa Catalina Barcelo Hotel Group
Santa Catalina Barcelo Group Las Palmas De Gran Canaria
Santa Catalina Barcelo Group
Santa Catalina Royal Hideaway Hotel Las Palmas de Gran Canaria
Santa Catalina Royal Hideaway Las Palmas de Gran Canaria
Santa Catalina a Royal Hideaway Hotel
Santa Catalina a Royal Hideaway Hotel 5*GL
Santa Catalina, a Royal Hideaway Hotel Hotel

Frequently asked questions

Does Santa Catalina, a Royal Hideaway Hotel offer free cancellation for a full refund?
Yes, Santa Catalina, a Royal Hideaway Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Santa Catalina, a Royal Hideaway Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Santa Catalina, a Royal Hideaway Hotel?
Yes, there's a pool.
Are pets allowed at Santa Catalina, a Royal Hideaway Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Santa Catalina, a Royal Hideaway Hotel?
Yes. Self-parking costs EUR 20 per day. Parking spaces may be limited.
What are the check-in and check-out times at Santa Catalina, a Royal Hideaway Hotel?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Santa Catalina, a Royal Hideaway Hotel?
No, this hotel doesn't have a casino, but Casino Las Palmas (4-min drive) is nearby.
What is there to do at Santa Catalina, a Royal Hideaway Hotel and nearby?
Santa Catalina, a Royal Hideaway Hotel has a 24-hour fitness centre and spa services, as well as a garden.
Are there restaurants at or near Santa Catalina, a Royal Hideaway Hotel?
Yes, Camarote offers garden views.
What's the area around Santa Catalina, a Royal Hideaway Hotel like?
Santa Catalina, a Royal Hideaway Hotel is in the heart of Las Palmas de Gran Canaria, a short 13-minute walk from Las Alcaravaneras Beach and 19 minutes' walk from Gran Canaria Marina. The local area is central and popular for its beaches.

Reviews

9.2

Superb

9.5/10

Cleanliness

9.1/10

Staff & service

9.2/10

Amenities

9.5/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Michael, 7-night trip
Verified Hotels.com guest review

8/10 Very good

luxurious accommodation
Beautiful hotel in a quiet locatio
David, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel Santa Catalina is relaxed yet elegant and we met lots of lovely people
Ian, 6-night romance trip
Verified Expedia guest review

8/10 Very good

JOSE, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Superb relaxing break in an interesting city on a beautiful island. The staff are exceptional.
Paul, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Liked the hotel itself, and the rooftop pool facility. The room (Junior Suite) was comfortable. I was disappointed with the quality of the side dishes in the 1860 restaurant - my first ever floppy fries and soggy saute veg in an international class hotel
Verified Expedia guest review

6/10 Good

We loved the breakfast terrace and the buffet food, the staff and service was excellent. Beds extremely comfortable and cleanliness excellent, room service was quick and efficient. Very easy to obtain a taxi and very reasonably priced. However, the bar and restaurant prices we found excessive as was the onsite parking charges.
Andrew, 5-night family trip
Verified Expedia guest review

2/10 Poor

Great hotel , first class facilities ,excellent breakfast and a fantastic building however not receiving the contracted and paid for room was unacceptable. The response from the staff was also not good as they attempted to suggest I was mistaken in my factual assessment of the situation despite having no knowledge about the circumstances of my complaint ie the room being substantially smaller than as described on the website.
Stephen, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Jordan, 1-night trip
Verified Expedia guest review