Rented hotel for 5-night stay. Checked in late afternoon. They gave our room to another family and ,down grade us from a double full size to a king. When we got to the room the door wouldn’t open, and it sound like someone was in the room. We had to go down stairs to let them know and she send the security to go check, it took forever and when he came back he said that someone had left the tv on but the door latch wasn’t working. We had no choice but to stay in that room because the whole hotel was booked. The carpet was dirty the matress was stained with blood, we had to sleep on top of all the blankets. When we we're getting ready for bed we start seeing roaches! They were crawling on walls, desk, in bathroom; pretty much everywhere.We went to the office but they didn’t do anything about. The next morning we were going to shower but they tub was clogged, it took them 30 minutes and 6 phone calls to get them to come to the room. At that point we were exhausted and it was too late to book another hotel. We stayed the whole week and had to deal with cockroaches every single day.