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Citadines Pearl Hoi An

Photo gallery for Citadines Pearl Hoi An

Exterior
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
Desk, laptop workspace, soundproofing, free WiFi
Desk, laptop workspace, soundproofing, free WiFi

Overview of Citadines Pearl Hoi An

UNESCO Sustainable Travel Pledge

Citadines Pearl Hoi An

4.0 star property
Hoi An beachfront hotel with spa, outdoor pool

8.0/10 Very good

72 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Lounge area
Map
An Bang Beach, Cam An Ward, Hoi An, Quang Nam, 564310
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
For families
  • Children's pool
  • Playground on site
  • Separate sitting area
  • Television
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • On the beach
  • An Bang Beach - 14 min drive
  • Cua Dai Beach - 5 min drive
  • Hoi An Night Market - 20 min drive
  • My Khe Beach - 19 min drive
  • Han River - 27 min drive
  • VinWonders Nam Hoi An - 26 min drive
  • Dragon Bridge - 32 min drive

Getting around

  • Da Nang (DAD-Da Nang Intl.) - 39 min drive
  • Da Nang Station - 22 min drive

Restaurants

  • 7SON BAKERRY u0026 COFFEE - 16 min walk
  • Ken Vegetarian - 12 min walk
  • The DeckHouse - 16 min walk
  • Dolphin Kitchen & Bar - 18 min walk
  • Soul Kitchen - 16 min walk
Map

About this property

Citadines Pearl Hoi An

At Citadines Pearl Hoi An, you can spend time at the beach enjoying beach umbrellas, beachside drinks and sunloungers. The outdoor pool provides a splash of fun, while guests in the mood for pampering can indulge in massages at the spa. The Festa Delight serves breakfast, lunch and dinner. A poolside bar, a fitness centre and an outdoor tennis court are other highlights at this upmarket hotel. Fellow travellers like the pool and helpful staff.

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global), Safe Travels (WTTC - Global) and COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 230 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court

Accessibility

  • Lift

Languages

  • English
  • Vietnamese

Room amenities

Be entertained

  • 40-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • Mobile key entry

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Healing Pearl Spa. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Dining

The Festa Delight – This restaurant serves breakfast, lunch and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 425000 for adults and VND 212000 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Intertek Cristal (third-party expert - Global)
  • Safe Travels (WTTC - Global)
  • COVID-19 Guidelines (CDC)
  • GBAC STAR Facility Accreditation (global expert)
  • COVID-19 Guidelines (WHO)
  • Bureau Veritas (third-party expert - Global)
  • CovidClean (Safehotels - global expert)

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards and cash.</p>

Also known as

Pearl Hoi Festa Apartments Hoi An
Pearl Hoi Festa Apartments
Pearl Hoi Festa Hoi An
Pearl Hoi Festa
The Pearl Hoi An a Festa Apartment
Pearl Festa Apartments Hoi Hoi An
Pearl Festa Apartments Hoi
Pearl Festa Hoi Hoi An
Pearl Festa Hoi
The Festa Apartments Hoi An
Pearl Hoi Festa Apartment Aparthotel Hoi An
Pearl Hoi Festa Apartment Aparthotel
Pearl Hoi Festa Apartment Hoi An
Pearl Hoi Festa Apartment
The Pearl Festa Apartments Hoi An
The Pearl Hoi An
The Pearl Hoi An Apartments
Citadines Pearl Hoi An Hotel
Citadines Pearl Hoi An Hoi An
Citadines Pearl Hoi An Hotel Hoi An

Frequently asked questions

Does Citadines Pearl Hoi An offer free cancellation for a full refund?
Yes, Citadines Pearl Hoi An does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Citadines Pearl Hoi An?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Citadines Pearl Hoi An?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Citadines Pearl Hoi An?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Citadines Pearl Hoi An?
Yes, there's free self parking.
What are the check-in and check-out times at Citadines Pearl Hoi An?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Citadines Pearl Hoi An and nearby?
Practise your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Citadines Pearl Hoi An also has a fitness centre and spa services, as well as a picnic area and a garden.
Are there restaurants at or near Citadines Pearl Hoi An?
Yes, there's an on-site restaurant, The Festa Delight.
Does Citadines Pearl Hoi An have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Citadines Pearl Hoi An like?
Citadines Pearl Hoi An is a short 19-minute walk from An Bang Beach and 17 minutes' walk from Ha My Beach.

Reviews

8.0

Very good

8.4/10

Cleanliness

7.7/10

Staff & service

6.6/10

Amenities

7.9/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

Weird place with super comfortable beds
We found this resort very strange. It’s a huge complex with lots of empty buildings and very few people around. We got a great deal on the nightly rate, and the beds were the most comfortable we’d encountered in the 2 months we spent in Vietnam and Cambodia. Breakfast was also good.
2-night trip
Verified Hotels.com guest review

8/10 Very good

A few steps away from perfect
It was a wonderful stay. An exquisite room, lovely food, superb service... the only thing I was disappointed with was the amenities for little children (between 1 and 6). There were no children seats for the bicycles; kiddy activities were not suitable for less than 6; and the kid's club would not watch over kids under 6. It was a shame as we hoped to get an hour or 2 to ourselves to really enjoy the hotel,but that was not the case... I would also say, that the bicycles need maintenance!! We have told staff that we had a near accident with a few (brakes not working or chain jamming), but we were only thanked for our feedback, rather than doing something about it. Apart from those two things, superb stay!
Patricia Nora, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This is the best hotel by far in Hoi An. I originally stayed for 2 nights and extended another night. It’s a resort right on the beach. It’s HUGE, and the rooms are perfect. The staff were great, the food was great, the pool is amazing. I’m definitely staying here and only here when I come back.
Jeremiah, 2-night trip
Verified Expedia guest review

8/10 Very good

Nicolas, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

everett, 3-night trip
Verified Hotels.com guest review

8/10 Very good

The Pearl Hoi An is a very nice resort, we had a great time. will come back.
HOA, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

TIPPAWAN, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Huge property, rooms were great. Huge pool for kids to play in, clean beach, friendly and helpful staff. Perfect for families. No doubt will be very popular once all the shop & Restaurant outlets are fully open.
6-night family trip
Verified Expedia guest review

8/10 Very good

4-night trip
Verified Expedia guest review

8/10 Very good

6-night family trip
Verified Hotels.com guest review