6/10 Good
23 January 2025
We have stayed at this location several times and it has always been good from check in to check out . This time however check in was a little disappointing. Being tired and stressed from the less than pleasant drive, we arrived to find a line-up to check in. Being close to the posted check in time we understood we wouldn't be the only people doing so and were prepared to wait our turn. The problem was that the person checking us in was not completely knowledgeable as how to do it. There was another person trying to help him that seemed to be more knowledgeable but instead of taking over to move the line along they proceeded to try to show the person what to do, probably not the best time for a lesson. One of the customers ahead of us even ended up putting a couple of drink items he wanted to purchase back because they couldn't figure out how to ring it in. But I think what frustrated us the most, was when it was our turn the man turn and said "just a moment " and turned and left the area? Upon his return there was no thanks for waiting, etc just "your name". He could have at least saved the situation with a small apology like "thanks for being patient!" but nothing 🙁
Verified traveller
2-night trip
Verified Hotels.com guest review
