2/10 Poor
21 January 2025
Terrible 😞
As Ive already reached out to Wyndham I've requested a refund as the hotel stay was not good at all. Check in was bad lady was rude. There was a cockroach crawling near the fridge. During the middle of the night like 3-4am there were men having loud conversations that echoed through the halls as we had brought our dogs with us of course this made them bark constantly so we got no sleep. We also walked pasted several either guests or workers (?) constantly smoking cigarettes so our clothes smelled awful we are so sensitive to cigarette smoke and the paperwork said it was a non smoking hotel. Absolutely no where to walk your dog unless you count a small corner of dirt. They did have poop bags which was nice but the bin was overflowing with used bags. The free breakfast was sad and small so constantly running low on food or out. I really want a refund as this is not the experience I was hoping for. The only positive I have about this hotel was the location it was smack in the middle of Gatlinburg downtown so you can just walk around and look at all the fun activities and stores and that's not even related to the hotel.
Amber
Amber, 2-night trip
Verified Hotels.com guest review