Panajachel Municipal Market - 15 min walk - 1.3 km
Getting around
Quetzaltenango (AAZ-Los Altos) - 115 min drive
Guatemala City (GUA-La Aurora Intl.) - 43.3 miles/69.6 km
Airport shuttle (surcharge)
Restaurants
The Little Spoon - 5 min walk
Sunset Bar - 4 min walk
Restaurante El Cayuco - 5 min walk
Restaurante el chaparral - 10 min walk
Guajimbos - 9 min walk
About this property
Porta Hotel del Lago
Porta Hotel del Lago features a free kids' club and puts you within a five-minute walk of Lake Atitlán. Guests indulge in massages, then grab a bite to eat at the restaurant. An outdoor pool, a poolside bar and a fitness centre are other features. Fellow travellers say great things about the helpful staff and location.
Languages
English, Spanish
At a glance
Hotel size
100 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is 11:00 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Babysitting*
Free supervised childcare
Free children's club
Pets
Pets allowed (dogs and cats only, 1 total, up to 10 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Food and water bowls available
Internet
Free WiFi in public areas
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7 AM–10:30 AM
Restaurant
Bar/lounge
Poolside bar
Room service (limited hours)
Snack bar/deli
Water dispenser
Travelling with children
Children stay for free (see details)
Free children's club
Children's pool
Playground
Free supervised childcare/activities
What to do
Bike rentals nearby
Ecotours nearby
Golfing nearby
Kayaking nearby
Scuba-diving nearby
Working away
4 meeting rooms
Conference centre (4725 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Free newspapers in reception
Luggage storage
Multilingual staff
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Terrace
Fitness centre
An outdoor pool
Bike parking
Spa services
Hot tub
Sauna
At least 80% of food locally sourced
Vegetarian dining options
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
Local culture and ecosystem education
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
Water dispenser
Banquet hall
Accessibility
Lift
Wheelchair-accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Accessible airport shuttle
Room amenities
Be entertained
32-inch TV
Premium cable channels
Home comfort
Iron/ironing board (on request)
Sleep well
Blackout curtains
Turndown service
Premium bedding
Free cot/infant bed
Rollaway/extra bed (surcharge)
What to enjoy
Balcony
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer (on request)
Towels
Stay connected
Desk
Phone
More
Daily housekeeping
LED light bulbs
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately USD 12 to 20 for adults and USD 10 to 15 for children
Airport shuttle service is offered for an extra charge of USD 200 per person (one-way)
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from 5 September to 31 October:
Swimming pool
Children & extra beds
In-room babysitting is available for an extra charge
Rollaway beds are available for USD 30 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 25 per pet, per day
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel
Frequently asked questions
Does Porta Hotel del Lago offer free cancellation for a full refund?
Yes, Porta Hotel del Lago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Porta Hotel del Lago?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Porta Hotel del Lago?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of USD 25 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Porta Hotel del Lago?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by Porta Hotel del Lago?
Yes, an airport shuttle is available. The charge is USD 200 per person one-way.
What are the check-in and check-out times at Porta Hotel del Lago?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is 11:00 AM.
What is there to do at Porta Hotel del Lago and nearby?
Have fun with activities such as cycling, boat tours and kayaking, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Porta Hotel del Lago also has a sauna and a fitness centre, as well as a garden.
Are there restaurants at or near Porta Hotel del Lago?
Yes, there's an on-site restaurant.
Does Porta Hotel del Lago have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Porta Hotel del Lago like?
Porta Hotel del Lago is a short 4-minute walk from Lake Atitlán and 14 minutes' walk from Church of Saint Francis. Travellers love the hotel's prime location.
Porta Hotel del Lago Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Very good
9 October 2024
Very nice hotel. Clean. The bathroom sink drain leak all over the floor when you used the bathroom sink and the toilet ran constantly. We didn't bother to notify the hotel because we were. only staying one night and didn't want to bother changing rooms. We did let them know during checkout.
Leslie
Leslie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 August 2024
The view from our suite was absolutely stunning!!!!
Martha
Martha, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
15 August 2024
Great views of the lake, good service
Rosa
Rosa, 2-night trip with friends
Verified Expedia guest review
4/10 Fair
15 August 2024
The hotel was very outdated, the front desk was nice. But they made sure we were out the hotel at 11 even asking if we could pay more to extend our check out
Anastasia
Anastasia, 1-night trip
Verified Expedia guest review
10/10 Exceptional
9 August 2024
Beautiful views, convenient location, safe parking, with friendly service. Great option for Pana!
Todd
Todd, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
8 August 2024
Elba
Elba, 1-night trip
Verified Expedia guest review
8/10 Very good
8 August 2024
Adrian
Adrian, 1-night trip
Verified Expedia guest review
10/10 Exceptional
7 August 2024
I like the view, the tranquility, the staff was helpful
Miriam
Miriam, 2-night trip with friends
Verified Expedia guest review
8/10 Very good
7 August 2024
Great hotel good staff but the room needs upgrade
Luis
Luis, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
7 August 2024
Excellent view people friendly
Carlos
Carlos, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
3 August 2024
Staff was very nice and helpful, felt really safe and would stay at this hotel again.
David
David, 2-night trip
Verified Expedia guest review
10/10 Exceptional
1 August 2024
Lina
Lina, 3-night trip
Verified Travelocity guest review
10/10 Exceptional
1 August 2024
Beautiful hotel, friendly staff and great views!
Lina
Lina, 3-night trip with friends
Verified Travelocity guest review
4/10 Fair
30 July 2024
Necesita mejorar la calidad de los cuartos
Lilian
Lilian, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
30 July 2024
Rafael
Rafael, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
30 July 2024
Muy buen servicio
Yuderka
Yuderka, 1-night family trip
Verified Expedia guest review
8/10 Very good
27 July 2024
Property was clean and staff very polite
Edgar
Edgar, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
25 July 2024
Jessica
Jessica, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
23 July 2024
Excelente atencion
Karla
Karla, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
21 July 2024
Everything nice view
Karina
Karina, 2-night family trip
Verified Expedia guest review
8/10 Very good
18 July 2024
I booked two nights thru Expedia but an error happened and it was booked for one night only. First night we were given a very nice room then they moved us the next day because that room where we stayed, was booked. We were given an awful room on the first floor. No A/C, we were given a floor fan. The bathroom smelled and looked dirty. We complained about the AC and were told that they didn’t have portable units and if we didn’t like it, they can refund us the money and go someplace else. We couldn’t leave since we didn’t know the area and we are senior citizens. My husband got very upset with them and he was told that someone will come to the room with a portable A/C unit. They did but it really messed our second night there.
Miguel
Miguel, 1-night trip
Verified Expedia guest review
8/10 Very good
15 July 2024
Good location. Good view of lake Atitlan . Friendly staff. Bathroom had a little bad smell .