4/10 Fair
1 October 2024
We arrived early at 1130 and front desk said they would get us in asap. Check in is at 4pm. 345 we we told by a rude woman that check in starts when they are done cleaning and housekeeping was currently in our room. 4pm is just a number. this was told to many others as well, left just in limbo.We were told they would call us, 430 we went back and room was ready, no call and woman was rude again. We were told rooms were individually owned, so I am not 100% how this works. Our room was clean, and looked nice. However we realized quickly it needed a lot of maintenance. Safe did not work, shower flooded the bathroom every time, TV's were old, remotes did not work. Bathroom was dingy, and there was absolutely no beach cups, beach towels, etc. There was security walking around, but people were smoking weed from their balconies. The hotel stated it had 2 bars in their add, pool bar and a separate lounge/bar. Not true, only pool bar and it was not open Mon/Tue when were there. The area around the hotel was good, restaurant across the street was fantastic Lulu's. Also the Water Station was incredible for food, so good restaurants around to eat in walking close distance. The overall quality was just ok. The beach area was nice and close. so that was probably the highlight. We would not stay again.
Tamara
Tamara, 3-night trip
Verified Hotels.com guest review