Nashville International Airport (BNA) - 23 min drive
Smyrna, TN (MQY) - 33 min drive
Nashville Riverfront Station - 18 min drive
Nashville Donelson Station - 23 min drive
Restaurants
Chick-fil-A - 3 min drive
McDonald's - 3 min drive
Culver's - 4 min drive
Starbucks - 3 min drive
Buffalo Wild Wings - 4 min drive
About this property
Embassy Suites by Hilton Nashville South Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs puts you within a 15-minute drive of Nashville Zoo. The coffee shop/cafe is the perfect spot for a bite to eat, and after having fun at the indoor pool, you can unwind with a drink at the bar/lounge. A 24-hour fitness centre and a fitness centre are offered, and in-room conveniences include sofa beds and fridges. The helpful staff and breakfast get great marks from fellow travellers.
Languages
Arabic, English, Spanish
At a glance
Hotel size
250 rooms
Arranged over 9 floors
Arriving/Leaving
Check-in time starts at 4 PM
Contactless check-in and check-out are available
Express check-in/out available
Minimum check-in age – 21
Check-out time is 11 AM
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Pets
Pets allowed (dogs and cats only, 2 total, up to 20 kg per pet)*
Service animals welcome
Restrictions apply*
Internet
Free wired internet access in public areas
WiFi and wired internet access in rooms*
Parking
Secured on-site self-parking (USD 10 per day; includes in/out privileges)
Wheelchair-accessible parking and van parking on site
Electric vehicle charging point on site
On-site parking includes off-street options
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
Restaurant
Bar/lounge
Coffee shop
Free daily reception
Room service (limited hours)
Travelling with children
Local/corner shop
What to do
Bike rentals nearby
Golfing nearby
Hiking/biking trails nearby
Working away
24-hour business centre
Meeting rooms
Computer station
Conference centre (16000 square feet of space)
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Porter/bellhop
Pool loungers
Facilities
1 building/tower
Built in 2001
ATM/banking
Safe-deposit box at front desk
Rooftop garden
Television in common areas
24-hour fitness centre
An indoor pool
Vegetarian dining options
Double-glazed windows
Comprehensive recycling policy
No plastic coffee stirrers
Banquet hall
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
2 on-site accessible parking spaces
Assistive listening devices available
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Closed-captioned TV
Phone accessibility kit
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
37-inch LCD TV
Premium cable channels
Films for purchase
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout curtains
Double sofa bed
Premium bedding
Free cot/infant bed
What to enjoy
Separate living room
Freshen up
Private bathroom
Bath or shower
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
WiFi and wired internet for a surcharge
Free local calls
Food and drink
Fridge
Microwave
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Energy-saving switches
Recycling
Water-efficient showers only
Fees & policies
Optional extras
WiFi is available in guest rooms for USD 9.95 per 24-hour period (rates may vary)
Wired internet access is available in guestrooms for USD 9.95 (rates may vary)
Late checkout can be arranged for an extra charge of USD 50.00 (subject to availability)
Children & extra beds
Guests must contact this property in advance to reserve cots/infant beds
Pets
Service animals exempt from fees
Pet deposit: USD 75.00 per stay
Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Parking
Secured self-parking costs USD 10 per day with in/out privileges
RV/bus/lorry parking is available for an extra charge
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the fitness facility
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Also known as
Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin
Frequently asked questions
Does Embassy Suites by Hilton Nashville South Cool Springs offer free cancellation for a full refund?
Yes, Embassy Suites by Hilton Nashville South Cool Springs does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Embassy Suites by Hilton Nashville South Cool Springs?
Yes, there's an indoor pool.
Are pets allowed at Embassy Suites by Hilton Nashville South Cool Springs?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 20 kg per pet. There's a charge of USD 75 per accommodation, per stay, and there's also a deposit of USD 75.00 per stay. Service animals are exempt from fees.
Is parking offered on site at Embassy Suites by Hilton Nashville South Cool Springs?
Yes. Self-parking costs USD 10 per day. Motorhome/coach/lorry parking and electric car charging are available.
What are the check-in and check-out times at Embassy Suites by Hilton Nashville South Cool Springs?
You can check in starting at 4 PM. Check-out time is 11 AM. Late check-out is available for a charge of USD 50.00 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Embassy Suites by Hilton Nashville South Cool Springs and nearby?
Have fun with nearby activities such as cycling and hiking, and practise your swing on the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a 24-hour fitness centre.
Are there restaurants at or near Embassy Suites by Hilton Nashville South Cool Springs?
Yes, there's an on-site restaurant.
Embassy Suites by Hilton Nashville South Cool Springs Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very good
23 December 2024
Top Notch
The front desk was very friendly. The suite was well decorated & clean. The bathroom sink had a large crack, (but glued & not leaking) in it. The sheets smelled nice & the bed & pillows were comfy. The full breakfast was top notch.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 December 2024
Joshua
Joshua, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 December 2024
Shelbie
Shelbie, 2-night trip
Verified Hotels.com guest review
2/10 Poor
9 December 2024
No heat
The heat did not work and it was 27 degrees
Latoya
Latoya, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
7 December 2024
*good with room for improvement
The living room area had a musky smell. Found a live roach in bathroom. Killed it. Breakfast was fantastic. The weather had quickly got very cold so the heated pool was chilly. And all staff i encountered were very polite and friendly.
DeeAnn
DeeAnn, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
7 December 2024
Such a disappointment!!
I was very disappointed with this Embassy Suites. The accommodations were very uncomfortable. The hotel controlled the temperature controls and they did not adjust for the 20-40 degree weather. Rooms thermostats could not go beyond 72 and was blowingcold air. My poor elderly parents were freezing the entire time. They changed rooms 3 times. The staff did provide a space heater but too much money was paid to be in a cold room. The dining area was also cold because it was near the entrance. This made the lackluster breakfast buffet even less appealing. Ice machines were disgusting. The only saving grace was the staff. Most of them made a good effort to provide good service. Embassy suites is just not worth the price anymore. Disappointment in the chain is becoming the norm.
WANDA
WANDA, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 December 2024
Shawn
Shawn, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 December 2024
Cristy
Cristy, 2-night trip
Verified Hotels.com guest review
8/10 Very good
19 November 2024
Verified traveller
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
13 November 2024
Navada
Navada, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
11 November 2024
Tracy
Tracy, 2-night business trip
Verified Hotels.com guest review
6/10 Good
9 November 2024
Jeremiah
Jeremiah, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 November 2024
Theresa
Theresa, 2-night trip
Verified Hotels.com guest review
8/10 Very good
3 November 2024
Wendy
Wendy, 2-night trip
Verified Hotels.com guest review
8/10 Very good
3 November 2024
Housekeeping
They stay was great until housekeeping asked us to leave before time to check out… we still had 2hrs before check out and as we was getting ready she kept knocking on the door for us to hurry up and leave
Melissa
Melissa, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
31 October 2024
Christina
Christina, 1-night trip
Verified Hotels.com guest review
6/10 Good
27 October 2024
Brown eyed RN
Room did not have a nice clean scent. When I walked in the room it smelled like stinky feet. Pillows smelled sweaty. Everything seemed dated. The main entry door glass was very dirty and the rugs were dirty.
Lisa
Lisa, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 October 2024
James
James, 1-night trip
Verified Hotels.com guest review
2/10 Poor
21 October 2024
Craig
Craig, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 October 2024
Great stay.
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
10 October 2024
Room was very big , hotel very clean and staff was great
Jennifer
Jennifer, 3-night family trip
Verified Hotels.com guest review
6/10 Good
1 October 2024
I have mixed feelings about the Embassy Suites. What I liked: we were able to check in an hour early (4pm check-in is absurd) and the beds were very comfortable. Breakfast was good...what you expect from an Embassy Suites hotel. The not so good: we REALLY needed wifi and it wasn't working at all. When my husband went down to the front desk for help, they didn't apologize or offer any help at all which left us in a bind. We had a young child with us who wanted a bath but the bath wouldn't hold any water (kept draining). And they raved about the free happy hour but it was a pitiful display of cheese and crackers and goldfish. And I was annoyed that they charge $10 for parking. The hotel isn't in a city, it's the burbs...there is absolutely no need to charge for your car to be with you. This hotel also could use a cosmetic update -- it feels very 1990's. Overall not a bad stay but wouldn't be my first choice in the area.
Alexis
Alexis, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
29 September 2024
First, they gave me an occupied room, went down to exchange the key. Second room smelled like mildew. Third room was fine. The hotel smelled like mildew but the second room was awful. To make up for the trouble they gave me a $50 voucher to the hotel’s restaurant.
Kenton
Kenton, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
23 September 2024
Everything was great, I will definitely use again.
Erica
Erica, 2-night romance trip
Verified Expedia guest review
8/10 Very good
23 September 2024
Unsecure!
Broken security lash, unsafe!, side doors stays open for any one to come in, Unsecure!