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Grand Hotel Excelsior Port Royal

Photo gallery for Grand Hotel Excelsior Port Royal

Reception
Terrace/patio
Egyptian cotton sheets, down duvets, pillow-top beds
Egyptian cotton sheets, down duvets, pillow-top beds
Egyptian cotton sheets, down duvets, pillow-top beds

Overview of Grand Hotel Excelsior Port Royal

Grand Hotel Excelsior Port Royal

3.5 star property
Waterfront hotel with outdoor pool, near Fort Charles

6.0/10 Good

593 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
1 Port Royal Street, Kingston, Saint Andrew
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Room service
  • Airport shuttle
  • Area shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Laundry service
For families
  • Children stay free
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden

Room options

About this area

What's nearby

  • In Port Royal
  • Bob Marley Museum - 27 min drive

Getting around

  • Norman Manley Intl. Airport (KIN) - 10 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Gloria's Seafood - 5 min walk
  • Juici Patties - 23 min drive
  • F&B DownTown - 23 min drive
  • Domino's - 23 min drive
  • Tastee - 24 min drive

About this property

Grand Hotel Excelsior Port Royal

Grand Hotel Excelsior Port Royal offers an airport shuttle (available 24 hours) for USD 20 per person roundtrip. Guests can take a dip in the outdoor pool or grab a bite to eat at Red Jack, which serves breakfast, lunch, and dinner. A bar/lounge, a terrace, and a garden are other highlights. Fellow travelers like the helpful staff and airport proximity.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica)
Follows industry cleaning and disinfection practices of WELL Health-Safety Rating (IWBI)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 60 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Free daily reception
  • Room service (late night)

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Boat tours
  • Fishing
  • Beach nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services

Facilities

  • 4 buildings/towers
  • Built in 1950
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Lever door handles

Languages

  • English

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Free rollaway/extra bed

What to enjoy

  • In-room massage
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Red Jack - This beachfront fine-dining restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open 24 hours.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 20 per person (roundtrip)
  • Area shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica).

This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Grand Port Royal Hotel Marina
Grand Port Royal Hotel Marina Kingston
Grand Port Royal Marina
Grand Port Royal Marina Kingston
Grand Port Royal Hotel Marina Spa
Grand Excelsior Royal Kingston
Grand Port Royal Hotel Marina Spa
Grand Hotel Excelsior Port Royal Hotel
Grand Hotel Excelsior Port Royal Kingston
Grand Hotel Excelsior Port Royal Hotel Kingston

Frequently asked questions

Does Grand Hotel Excelsior Port Royal offer free cancellation for a full refund?
Yes, Grand Hotel Excelsior Port Royal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Hotel Excelsior Port Royal?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Hotel Excelsior Port Royal?
Yes, there's an outdoor pool.
Are pets allowed at Grand Hotel Excelsior Port Royal?
Sorry, pets and service animals aren't allowed.
Is airport shuttle service offered by Grand Hotel Excelsior Port Royal?
Yes, an airport shuttle is available. The charge is USD 20 per person roundtrip.
What are the check-in and check-out times at Grand Hotel Excelsior Port Royal?
You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Grand Hotel Excelsior Port Royal and nearby?
Have fun with onsite activities like fishing and boat tours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Grand Hotel Excelsior Port Royal?
Yes, Red Jack offers alfresco dining and garden views. Nearby restaurants include Gloria's Seafood (5-min walk).
What's the area around Grand Hotel Excelsior Port Royal like?
Grand Hotel Excelsior Port Royal is in Port Royal, a short 10-minute drive from Norman Manley Intl. Airport (KIN) and 4 minutes' walk from Old Gaol House. Travelers recommend the hotel for its quiet location.

Overall score and ratings

6.0

Good

6.7/10

Cleanliness

6.8/10

Staff & service

5.1/10

Amenities

5.9/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Exceptional

Alison, 1-night trip
Verified Hotels.com guest review

6/10 Good

Stephan, 1-night business trip
Verified Hotels.com guest review

6/10 Good

No hot water, food is ok. Great ambiance. Unfortunately front desk agent had me waiting for an hour.
Sophia, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Very good
Close to the airport, beautiful view, quiet and clean place. safe.
Michael, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Enkuntatach, 1-night trip
Verified Orbitz guest review

6/10 Good

Add bottle water to the room
Gayon, 2-night family trip
Verified Expedia guest review

8/10 Very good

Miguel Angel, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Property was well kept, and room comfortable, and has a good view. Hope spa will be up soon.
angella, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff is friendly room was clean & linen was fresh with lasting smell especially the hot & cold in the shower. Breakfast was well prepared not too salty just right for any individual the view is beautiful with a lot of fresh air & great humidity. Housekeeping was good staff came by to check on what you need .
Sherille, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amy, 2-night trip
Verified Hotels.com guest review