Except for the morning bar/restaurant employee, Karla, I believe her name is, everyone seemed to not care about guests; especially the evening crews, and mainly the receptionist! Property pool is misleading as there is no tree in the pool. We paid for a room looking to the ocean but evening receptionist tried to push a hidden room. Towels were old and smelly; floor smelled so bad that we could not sleep at night; nothing to wash your hair with, except a small 3oz shower gel which was of the cheapest quality. When we asked receptionist for a small shampoo or soap bar, he said he'd deliver to our room but never stopped by ( so frustrating!) Road to get to hotel is so hidden only locals probably knew how to get to; so bumpy and rocky that even our truck had some difficulty getting there. DEFINITELY, I WOULD NOT RECOMMEND OR VISIT AGAIN