My recent stay at the AC Hotel in San Juan was unfortunately disappointing due to the poor service provided by the staff. Despite requesting daily room service, our room was consistently left uncleaned. When I approached the front desk to speak with the general manager about this issue, I was informed that housekeeping ends at 4 PM. This was extremely frustrating, especially considering we were out of the room all day and expected it to be cleaned during that time.
After voicing our concerns, the hotel assured us they would send someone to clean the room. We waited at the pool for over an hour, only to return and find the room still untouched. Eventually, someone did come—but only to deliver towels, not to clean the room as requested.
The lack of attention to basic service needs and the poor communication from the staff made for a very disappointing experience. I would not recommend this hotel if you are looking for reliable service during your stay.