Enjoy your visit to Bucaramanga with a stay at Hotel Chicamocha. Guests can visit the spa to be pampered with massages, facials or body scrubs, and Piscina, one of 3 restaurants, serves international cuisine. Other highlights at this Art Deco hotel include 3 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say great things about the helpful staff.
Languages
Spanish
At a glance
Hotel size
160 rooms
Arranged over 10 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Check-out time is 1 PM
Contactless check-out
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Parents must have child's birth certificate and photo ID*
No cots (infant beds)
Pets
Pets allowed (2 total, up to 8 kg per pet)*
Specific rooms only*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site parking only available on request
On-site parking is limited
Height restrictions apply for on-site parking
Transfers
Airport shuttle from 8:00 AM to 8:00 PM*
Off-site
Area shuttle*
Other information
Smoke-free property
Caters to LGBTQ guests
Property amenities
Food and drink
Free English breakfast each morning 6:00 AM–9:30 AM
3 restaurants
3 bars/lounges
2 coffee shops
Poolside bar
Room service (limited hours)
Snack bar/deli
Travelling with children
Children stay for free (see details)
Children's pool
Playground
What to do
Pool table
Working away
Business centre
Meeting rooms
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
2 buildings/towers
Built in 1982
Safe-deposit box at front desk
Television in common areas
24-hour health club
An outdoor pool
Arcade/games room
Full-service spa
Sauna
Steam room
Lockers available
Banquet hall
Art Deco architecture
Accessibility
Accessible airport shuttle
Room amenities
Be entertained
LCD television
Cable TV channels
Home comfort
Air conditioning
Minibar
Sleep well
Hypo-allergenic bedding
Soundproofed rooms
Premium bedding
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Fridge
More
Daily housekeeping
Special features
Spa
The on-site spa has couples treatment room(s). Services include facials, body scrubs and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Dining
Piscina – This restaurant specialises in international cuisine.
Zaborarte – On-site restaurant. Guests can enjoy drinks at the bar.
El Ancla – This restaurant specialises in sushi.
Candelazo – On-site café.
Hueco Karaoke Bar – On-site karaoke bar.
Fees & policies
Refundable deposits
Deposit: COP 9.00 per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Optional extras
Airport shuttle service is offered for an extra charge of COP 45000 per vehicle (one-way. Maximum occupancy 3)
Local area shuttle service is offered for an extra charge
Children & extra beds
Airport shuttle service for children costs COP 1
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pets
Pet deposit: COP 150000 per stay
Pets are allowed for an extra charge of COP 50000 per pet, per day
Parking
Guests must contact this property in advance to reserve on-site parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Facility access costs COP 9450 per person, per night
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property caters to LGBTQ+ guests.
This property does not have lifts.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Chicamocha Bucaramanga
Hotel Chicamocha by Sercotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel Bucaramanga
Frequently asked questions
Does Hotel Chicamocha offer free cancellation for a full refund?
Yes, Hotel Chicamocha does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Chicamocha?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Chicamocha?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 8 kg per pet. There's a charge of COP 50000 per pet, per day, and there's also a deposit of COP 150000 per stay.
Is parking offered on site at Hotel Chicamocha?
Yes. Parking spaces may be limited.
Is an airport shuttle service offered by Hotel Chicamocha?
Yes, an airport shuttle is available from 8:00 AM to 8:00 PM on request. The charge is COP 45000 per vehicle one-way.
What are the check-in and check-out times at Hotel Chicamocha?
Check-in start time: 3 PM; check-in end time: anytime. Check-out time is 1 PM. Contactless social distancing and check-out are available.
What is there to do at Hotel Chicamocha and nearby?
Hotel Chicamocha has 3 bars, a spa and an outdoor pool, as well as a 24-hour health club and an arcade.
Are there restaurants at or near Hotel Chicamocha?
Yes, there are 3 on-site restaurants, featuring international cuisine.
What's the area around Hotel Chicamocha like?
Hotel Chicamocha is a short 11-minute walk from Parque del Agua and 15 minutes' walk from Canaveral Mall.
Hotel Chicamocha Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Good
1 September 2024
It was fine …. But the hotel requires a renovation Urgent 🚨 old, old
Javier
Javier, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
23 August 2024
This place is great!!
Marvin
Marvin, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
21 August 2024
The best place to stay with friends.
JUAN
JUAN, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
1 August 2024
Incredible staff and service. Food was excellent and always a seat open at the restaurant. Only concern is the neighborhood surrounding is less family friendly and more of a club and bar scene, but the hotel itself is the best option in Bucaramanga for travelers with pets
Ernest
Ernest, 15-night family trip
Verified Expedia guest review
10/10 Exceptional
9 July 2024
Ivan
Ivan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 June 2024
Great!!!
Marvin
Marvin, 6-night trip
Verified Expedia guest review
6/10 Good
12 June 2024
Nor
Nor, 1-night trip
Verified Expedia guest review
10/10 Exceptional
30 May 2024
David
David, 4-night trip
Verified Expedia guest review
10/10 Exceptional
5 April 2024
Excellent pet friendly option. Amazing Breakfast included.
Marcos
Marcos, 3-night family trip
Verified Expedia guest review
8/10 Very good
3 April 2024
Good
Michael
Michael, 1-night trip
Verified Expedia guest review
8/10 Very good
26 February 2024
Friendly staff, clean and transportation
Richard Vincent
Richard Vincent, 10-night romance trip
Verified Expedia guest review
8/10 Very good
24 February 2024
Louis
Louis, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 February 2024
Great!!
Marvin
Marvin, 5-night trip
Verified Expedia guest review
10/10 Exceptional
4 January 2024
The staff was very helpful in the front desk and in the restaurant.
Breakfast was great, buffet style.
The common restrooms need upgrade, cover yellowing.
The room was clean and comfy.
Teres
Teres, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
31 December 2023
I loved it.
Marvin
Marvin, 3-night trip
Verified Expedia guest review
8/10 Very good
15 December 2023
Noise outside the hotel
Haydee
Haydee, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
26 November 2023
Las camas necesita un buen update! Son muy duras pero con el cansancio te quedas dormido. El baño tenía grietas pero estaba update. El agua del aire se escuchaba duro en el baño pero no en el cuarto. El staff del hotel muy bueno. Accesible para caminar y tiene supermercado y restaurante buenos al su alrededores. El precio los vale y la comodidad.
Kristine
Kristine, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
19 November 2023
Great hotel at an affordable price. We stayed for 4 nights and have to say I am quite impressed with the quality of the service, always delivered with a smile. Room as clean and relatively spacious, the food at the restaurant by the pool is of the highest quality offering local dishes and outstanding service. I also tried the SPA, and they were able to accommodate a massage on short notice. Certainly when traveling to Bucaramanga in the future I will stay here again.
Edgar
Edgar, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
18 November 2023
Excellent stay
This was a great hotel. Very clean and comfortable accommodations. The staff was great and very helpful. The room was comfortable and good hot water flow for the shower. Internet-great. Breakfast-great. Definitely worth staying here again. Great job everybody.
Timothy
Timothy, 2-night trip
Verified Hotels.com guest review
6/10 Good
16 November 2023
MARJORIE
MARJORIE, 6-night trip
Verified Expedia guest review
10/10 Exceptional
17 October 2023
It is such a great hotel with excellent staff.
Jose
Jose, 3-night trip
Verified Hotels.com guest review
8/10 Very good
8 September 2023
Robinson
Robinson, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
30 August 2023
Rafael
Rafael, 2-night trip
Verified Hotels.com guest review
2/10 Poor
4 August 2023
Do not stay here
We got stained towels, an overstuffed fridge that caused and accident and were basically called liars by the staff. We also paid exorbitant fees unfairly for attempting to clean the mess of glass from the overstuffed fridge. It definitely feels as if our nature of tipping and taking care of the staff was taken advantage of and when asked to speak to someone in charge of everyone, we were given a runaround and not resolved at all. Will never stay here again and don’t recommend it given the staffs multiple times that we were taken for fools and ripped off.
Verified traveller
9-night family trip
Verified Hotels.com guest review
8/10 Very good
13 July 2023
Excelente servicio el único problemas es que el ascensor no tiene el sensor en condiciones óptimas, el se cerro y presiono a mi tía dejándole una laceración en el brazo.