6/10 Good
23 December 2024
Under the Heather!
Very Disspointed with both the fact that the indoor pool was closed and, worse, how the front desk was so matter of fact about it without sincerity and such. Her name was Heather. At checkout, Roz was quite the opposite and without me even mentioning the pool, gave us a new bottle of water. Why do I mention this, because Heather was aware I was buying 2 bottle of water and a snack when we checked in, and when i walked over to the "shop," she abruptly stated "we aren't done yet." Frankly, very put off by her behaviour as I don't think she has any idea she works in the HOSPITLITY business, unlike Roz!
May rethink staying here in the future as I was very happy the prior time, but not thrilled this time!!
Mark
Mark, 1-night family trip
Verified Hotels.com guest review