Poggio Imperiale Hotels

"The hotel was in a great location, and it was very easy to walk to all of the places. The hotel staff, specifically Domenico, was very helpful with barking. I was a little stressed about the parking and he came right out and helped me. He then came out again to check on us. The parking is easy just make sure you enter in the right direction. The restaurant was very nice and the rooms are very good. "

"The owner was so kind and friendly. "

"Staff are friendly and go above and beyond. Giuseppe was fantastic and provided many ideas of where to eat authentic food and he didn’t disappoint. "

"We checked in late at night and the staff was very helpful. Will come back again for sure. Thank you."

"The property is walking distance to ocean with great restaurants and bars nearby. Check in was quick though we were taken by surprise of added fees for linen per person. I did go back to read Expedia property details and this is stated as part of additional fees. I would not have reserved this room as it was already overpriced without added fees. After they showed us to our room we were told we would be given WIFI info. While a password was provided, it did not work. We asked 2 times and were given the same information each time and never gained access. The room itself was lacking in cleanliness and hygiene. We had to call for help and staff was very upset about this. We were in the dark because the lightbulb was not correctly installed. The shower handle had fallen off when it was turned on and scalded my hand when trying to shut it off ultimately flooding the bathroom. We asked to get this issue fixed too. The maintenance person yelled at us the entire time he was fixing stuff around the unit. We felt unsafe at this point but had no where else to go so we stayed the night. Upon checking out, we were verbally harassed and called imbecile because we left the key on the table in the room as they had instructed us to do. It has been the WORST hotel experience in all of my travel history. STAY AWAY from this place. I am concerned that EXPEDIA would allow this property be listed with as many safety hazards and nonexistent customer care. "

"Great restaurant and location close to shrine. Massages good too."

"Very close to where we wanted to go. Clean and comfortable "

"Excellent and professional service - "

"the hotel is excellent, the food is great. the staff are accommodating the only negative thing is. you need to walk uphill to go to the church/ Shrine."