This hotel should have had 5 stars. But the greece guy at the reception cheated us. We arrived and he kindly informed us about the hotel and the Goslar town. He gave us a booklet with discounts to various restaurants. He also gave ticktes to the town busses, which gave us rights to free rides. On the tickets were our names printed.
It appeared at checkout of the hotel, that they charged us 23 € for the 2 tickets, which we never asked for, nor needed. Really bad behaviour in a hotel of this fantastic standard.