2/10 Poor
17 May, 2018
Hotels.com let down
I booked with hotels.com also got a confirmation number . Had a long flight from london to mumbai by the time we got to the hotel was around 16 hours , got there at 0015 in the morning and was told there no booking I showed him the confirmation number but he was not interested. Had to book another room , first time I ever experienced this with Hotels.com also emailed them but not a great response been such a big company .
ketan
ketan, 1-night trip