Placing you only steps from Hakuba Valley Ski Area, Phoenix Hotel features a free ski shuttle. Guests can indulge in massages, and Mimi's Restaurant & Bar serves breakfast and dinner. A bar/lounge, a sauna and a terrace are other highlights. Ski passes and storage are also available.
Languages
English, French, Italian, Japanese
At a glance
Hotel size
12 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in time starts at 4 PM
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 10 AM
Contactless check-out
Special check-in instructions
This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site parking only available on request
Free uncovered on-site self-parking
Free off-site parking within 1640 ft; booking required
Transfers
Airport shuttle on request (available 24 hours a day)*
Free train station shuttle from 7:00 AM to 10:00 PM*
Free bus station shuttle
Off-site
Free ski shuttle
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 7 AM–9:30 AM
Restaurant
Bar/lounge
Travelling with children
Children's menu
Children's games
What to do
Bike tour information
Ecotours nearby
Hiking/biking trails nearby
Mountain biking nearby
Kayaking nearby
Hot springs nearby
Fishing nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Laundry facilities
Luggage storage
Multilingual staff
Ski storage
Snow sports gear
Facilities
1 building/tower
Safe-deposit box at front desk
Terrace
Fireplace in reception
Sauna
Lockers available
Ski
Free ski shuttle
Ski passes
Ski storage
Ski lifts nearby
Ski runs nearby
Skiing lessons nearby
Ski area nearby
Snow tubing nearby
Snowboarding nearby
Ski hire shops
Snowmobiling nearby
Snowshoeing nearby
Room amenities
Be entertained
Flat-screen television
Home comfort
Heating
Coffee/tea maker
Electric kettle
Dressing gowns and slippers
Laundry detergent
Sleep well
Bed sheets provided
Freshen up
Bidet
Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Free WiFi
Phone
Food and drink
Fridge
Free bottled water
Free tea bags/instant coffee
More
Daily housekeeping
Tatami (woven mat floors)
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
Services include massages. Public bath/onsen services include an indoor public bath and yukata (Japanese robe).
Dining
Mimi's Restaurant & Bar – This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of JPY 16900 per person (one-way)
Renovations and closures
The property is closed between 16 April and 14 December.
Children & extra beds
Rollaway beds are available for JPY 8000.0 per night
Guests must contact this property in advance to reserve cots/infant beds and high chair
Parking
Guests must contact this property in advance to reserve on-site parking
Pool, spa, & gym (if applicable)
Hot springs access available from 8:00 AM to 10:00 PM
Policies
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards.
Cashless transactions are available.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Also known as
Phoenix Hotel Hakuba
Phoenix Hakuba
Phoenix Hotel Hotel
Phoenix Hotel Hakuba
Phoenix Hotel Hotel Hakuba
Frequently asked questions
Is Phoenix Hotel currently open?
The property is closed between 16 April and 14 December.
Does Phoenix Hotel offer free cancellation for a full refund?
Yes, Phoenix Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Phoenix Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Phoenix Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Phoenix Hotel?
Yes, an airport shuttle is available. The charge is JPY 16900 per person one-way.
What are the check-in and check-out times at Phoenix Hotel?
You can check in starting at 4 PM. Check-out time is 10 AM. Contactless social distancing and check-out are available.
What is there to do at Phoenix Hotel and nearby?
During the winter, enjoy nearby recreation such as snowboarding and skiing, and return when the snow melts for boat tours and fishing. Additional recreation nearby includes hot springs and ecotours. Phoenix Hotel also has a sauna.
Are there restaurants at or near Phoenix Hotel?
Yes, there's an on-site restaurant, Mimi's Restaurant & Bar.
What's the area around Phoenix Hotel like?
Phoenix Hotel is a short 1-minute walk from Hakuba Valley Ski Area and 10 minutes' walk from Hakuba Happo-One Ski Area.
Phoenix Hotel Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10/10
Cleanliness
10/10
Staff & service
10/10
Amenities
10/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
10/10 Exceptional
29 August 2024
I really enjoyed my stay at the Phoenix. Not only was the staff was very friendly and accommodating, but they spoke English. It's not too far of a walk to good food and they offered shuttles to the ski park, even after i missed the pick up time. My room was very clean. The ski locker was very convenient and nothing got stolen. The onsen was great and the restaurant had the best steak I've ever had in my life. Thank you Phoenix staff for the great stay. I would definitely stay there again.
Thomas
Thomas, 6-night trip
Verified Expedia guest review
10/10 Exceptional
19 February 2019
Great little hotel. Very friendly and accommodating staff. Good amenities and comfy futons (we had the superior triple room). Mimi’s restaurant is amazing. The in-house Onsen is great as well - definitely give that a go!
Verified traveller
8-night trip with friends
Verified Expedia guest review
10/10 Exceptional
18 February 2018
Great hotel and close to the snow
Had a great week here at the Phoenix hotel in hakuba. Staff very friendly and Is managed by an Australian couple
The hotel restaurant is very good. Worth trying the bear, wild boar and venison pie!!
Richard
Richard, 7-night trip
Verified Expedia guest review
8/10 Very good
5 January 2018
Clean and comfortable room. Hotel staff offered to pick us up and drop us off at the bus terminal when we arrived/departed. They also have a shuttle to the ski slopes each morning. Breakfast included is very good. Restaurant looks very nice for dinner also, but they were booked out during our stay (you'll have to book ahead if you want to eat there). Hotel also has an onsen which is great for relaxing after skiing. Location is a bit far from the main areas for dinner, so if you are looking to go out in the evening then you will have to time it with the local shuttle bus which has a stop at the next hotel (less than five minutes walk away).