2/10 Poor
30 October 2024
No room at the inn
I made a reservation at the Royal Frenchman for two nights at the conclusion of a cruise. When I got to the hotel at 11am I was told the room was not ready. I then sat for three hours. When I enquired at 2:30 I was told there was a note on my reservation that I had been upgrade at no charge but the room was not ready. At 3pm I enquired again. She said let me go see if the room is ready. She returned and played with her computer. Then she said it looks like we overbooked and we do not have a room for you. But, do not worry, you will get a refund. I asked her what I was supposed to do. She said "that's not my job." I found another hotel and Uber'd there. Now back at home, I find out the hotel charged me again for that first night. And, I have not received any refund. I call the hotel but no one returns my call.
James
James, 2-night trip
Verified Hotels.com guest review