The staff was fantastic. We expected to have a "regular" room but were placed in the annex under the B&B formula; not bad since we could enjoy a great breakfast. The room wasn't exactly what we expected as it was in the modern structure built behind the main house: it wasn't bad, but it was a bit small for Americans, and there was some mold in the shower. It also smelled a bit moldy everywhere, possibly due to the old carpets. You have to walk 30 minutes to get to the city center, but it's a nice walk. Parking is available onsite in the backyard of the structure: it is narrow but very convenient since you do not have to walk a lot to get your luggage in and out. The overall house is stunning. We had no time to enjoy the spa, but we loved the "Acqua di Parma" products available in the room. Kudos to the staff again, very nice people!