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First Residence Hotel

Photo gallery for First Residence Hotel

Deluxe | In-room safe, desk, iron/ironing board, free WiFi
Front of property
Deluxe | Bathroom | Shower, free toiletries, bidet
Deluxe | In-room safe, desk, iron/ironing board, free WiFi

Overview of First Residence Hotel

First Residence Hotel

2.5 star property
City centre Chukai hotel with restaurant

6.4/10 Good

45 verified guest reviews

Property highlights

  • Free WiFi
  • Restaurant
  • Air conditioning
  • 24/7 front desk
119, Jalan Sulaiman, Bandar, Chukai, Terengganu, 24000

Guests rated this location 7.3/10 - Good

Main amenities
  • Daily housekeeping
  • Restaurants
  • 24-hour front desk
  • Air conditioning
  • TV in a common area
For families
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Lift
  • Free toiletries

Room options

About this area

What's nearby

  • Heart of Chukai


  • Kedai Kopi Klasik - 3 min walk
  • Pasar Besar Kemaman anmeldelser, Cukai - 2 min walk
  • Kedai Kopi Kemaman - 3 min walk
  • KFC - 5 min walk
  • Ayoh Kopi - 6 min walk

About this property

First Residence Hotel

When visiting Chukai, First Residence Hotel is a great choice to consider.


Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 99 rooms
  • Arranged over 3 floors


  • Check-in time from 2 PM until 11:30 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No on-site parking

Property amenities

Food and drink

  • Restaurant


  • 24-hour front desk


  • 1 building/tower
  • Television in common areas


  • Lift
  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible path of travel


  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Cash deposit: MYR 50.00 per day

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.


<p>This property accepts credit cards.</p>

Also known as

First Residence Hotel Cukai
First Residence Cukai
First Residence Hotel Chukai
First Residence Chukai
First Residence
First Residence Hotel Hotel
First Residence Hotel Chukai
First Residence Hotel Hotel Chukai

Frequently asked questions

Does First Residence Hotel offer free cancellation for a full refund?
Yes, First Residence Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at First Residence Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at First Residence Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at First Residence Hotel?
Sorry, there's no on-site parking at First Residence Hotel.
What are the check-in and check-out times at First Residence Hotel?
You can check in from 2 PM - 11:30 PM. Check-out time is noon.
Are there restaurants at or near First Residence Hotel?
Yes, there's an on-site restaurant.
What's the area around First Residence Hotel like?
First Residence Hotel is in the heart of Chukai, a short 6-minute walk from Central Point Kemaman Mall and 12 minutes' walk from Sultan Ahmad Mosque.







Staff & service




Property conditions & facilities




2/10 Poor

Terrible. No one at the reception and we have to wait for more then 15mins before get into our room. The hotel a bit dull and the smell is terrible like an old building. Poor cleanliness. You can see dust from the fan ventilation inside toilet
Muhammad Asyraf, 2-night family trip
Verified Expedia guest review

6/10 Good

Nothing interesting.
3-night family trip
Verified Expedia guest review

4/10 Fair

The area a reception you would think the rest of the hotel would be a great experience. Not the case. The hallway to the room has old stained carpets. The hotels smell is a musty odour. The room also smelt the same and felt damp. The shower head was leaking.
4-night business trip
Verified Expedia guest review

4/10 Fair

Musty hallway and room
The price was okay. Firstly I was given a small room but no smell. Then, the water heater got short circuit, so I was transferred to another room for the other night, a bigger room but the room was so musty. I had to ask for some air freshener from the staff. They were kind to give me one but it wasn't much help.
2-night business trip
Verified guest review

8/10 Very good

2-night trip
Verified Expedia guest review

6/10 Good

just nice. hotel kat tengah2 bandar. senang nak cari makan, parking pun dekat.
1-night family trip
Verified Expedia guest review

4/10 Fair

1-night trip
Verified Expedia guest review

10/10 Exceptional

Super fast wifi
Tuk, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Love the Pool!
1-night trip
Verified Expedia guest review

8/10 Very good

Just ok & all right
Ahmad, 1-night business trip
Verified Expedia guest review