Banyan Tree Puebla

Photo gallery for Banyan Tree Puebla

Primary image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Premium bedding, pillowtop beds, minibar, in-room safe

Overview of Banyan Tree Puebla

VIP Access

Banyan Tree Puebla

5.0 star property
Luxury hotel with 3 restaurants, near Zocalo Square

9.2/10 Superb

314 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is S$131
Price available on 19/06/2022
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000
Main amenities
  • 78 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Puebla Historic Center
  • Zocalo Square - 16 min walk
  • Puebla Cathedral - 18 min walk
  • Puebla Convention Center - 1 min drive
  • Fort Loreto - 3 min drive
  • Cuauhtemoc Stadium - 5 min drive
  • Estadio de Béisbol Hermanos Serdán - 13 min drive
  • Galerías Serdán - 21 min drive
  • Cuexcomate Volcano - 22 min drive
  • Autonomous University of Puebla - 8 min drive
  • Angelopolis Commercial Center - 19 min drive

Getting around

  • Puebla Intl. Airport (PBC) - 39 min drive
  • Puebla–Cholula Tourist Train Terminal - 26 min walk
  • Airport shuttle (surcharge)

About this property

Banyan Tree Puebla

Putting you within a 10-minute drive of Puebla Cathedral, Banyan Tree Puebla features a rooftop terrace and offers an airport shuttle (available 24 hours) for MXN 1200 per vehicle. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Pasquinel Bistrot, one of 3 restaurants, serves breakfast and dinner. 2 bars/lounges and an outdoor pool are other highlights at this luxurious hotel, and rooms offer up nice touches like deep soaking tubs, rainfall showerheads, and pillowtop beds with premium linens. The comfortable beds and helpful staff get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 78 rooms
  • Arranged over 4 floors


  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property doesn't offer after-hours check-in
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*


  • Pets allowed*
  • Restrictions apply*
  • 1 per room (up to 22 lbs)
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Onsite valet parking (MXN 220.00 per day)
  • Wheelchair-accessible parking on site


  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7 AM–11 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service

Taking the kids

  • Children stay free
  • Childcare in room (surcharge)

Working away

  • Meeting rooms
  • Conference space (4951 square feet)


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas


  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms


  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • In-room massage
  • Individually decorated

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Chef
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features


Sense Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.


Pasquinel Bistrot - This restaurant serves breakfast and dinner.
Trattoria Cello-proximame - This theme restaurant serves dinner only. Open daily.
Bar Los Lavaderos - Onsite bar. Open select days.
Rooftop Bar - Onsite rooftop bar. Open daily.
Saffron - This theme restaurant specializes in Thai cuisine. Reservations are required. Open select days.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of MXN 415 for adults and MXN 415 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 1200 per vehicle (one-way)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for MXN 1000.0 per night


You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of MXN 1260 per pet, per day


You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs MXN 220.00 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Safe Travels (WTTC - Global).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



6/10 Good

My expectations were not met. Unfortunate.
This was not my first stay at this hotel. Unfortunately the room's AC was not working. The room temperature was at 27c. The technical team informed me that they had fixed the issue (they did not). The staff switch me to a different room the next day. I asked (3 times) for an additional bathrobe, I did not receive it. I asked for a late check-out, I was not granted this request. I scheduled a spa appointment at 2:00, they switched it to 2:30 and when I arrived at the spa, I was told that my appointment was scheduled at 3pm. All in all, this was NOT my ideal weekend.
Luis, 2-night trip
Verified guest review

10/10 Exceptional

Loved it!
GREAT - The place is beautiful. The pictures don't do it justice. Food is great, service is great, people are great. Loved it, wanted to stay longer.
2-night family trip
Verified guest review

10/10 Exceptional

Jose, 2-night trip
Verified guest review

8/10 Very good

Gabriela, 1-night trip
Verified guest review

4/10 Fair

Terrible Service since our arrival. No one was to receive the car, when approaching to the reception the receptionist was chatting and ignored me for 10 minutes. The restaurant was also super disappointing. When we arrived no one approached the table. It took 30 minutes for a waiter to come to us after asking the manager several times for support. The breakfast took another 30 minutes to arrive and it was an incorrect order. We ended having a cold breakfast with a waitress with a terrible attitude. Never going back.
Francisco, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Check-in went very well. Our room was ready although it was before 3 PM
brandon, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

escamilla, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel!!!
Amazing!!!! The best bed ever !!! I want to buy one
carlos, 1-night business trip
Verified guest review

10/10 Exceptional

Hotel has a Unique personality
Veronica, 1-night family trip
Verified Expedia guest review

6/10 Good

Beautiful but overrated
The hotel is beautiful but overrated. The Nespresso capsules and the Loccitane amenities doesn't cover the price of this hotel. The rooms are big but the design was kind of weird. For example the toilet was placed in a lonely corner and seems like something next to it was missing like a tub for example. The shower didn't have a glass or something so the water was everywhere. Didn't have a full mirror and when I opened the closet the iron board came over almost hitting me. We requested a queen/king size bed and they gave us to individual bed so my husband and me had to sleep in separate beds . The beds were kind of small. My husband being tall , his feet were hanging over the bed . The food on the restaurant was average. Expensive as well. They gave us 300 pesos only for one person as a good credit of course so you go to the restaurant and spend more. We invited other two friends. One ordered Benedict eggs which where overcooked, I ask for chilaquiles which were salty, my husband eggs were ok . The breakfast was kind of expensive for being only eggs and juice. Better go and explore outside so many little restaurants with so much better food . In general was a comfortable place but as I said overrated. The location is good because they are almost in downtown Puebla but the Uber or taxi can have a little hard time find it. Nice touch the little fruit of plate as welcoming.
Valeria, 3-night trip
Verified guest review