Accor hotels can be a bit of hit and miss, this one unfortunately one of the latter type. But where do I start?
Reception staff at check in was a bit too cool for school (but remainder was all nice).
The room was oldish, carpet rather used. The hall way also had this old stainy/smelly carpet.
I found there was a not so nice smell in my room, I suspect it was a smokers room in the old days. I‘ve let reception know the next day and they said they‘ll have cleaning look into it. When it got back that that it smelled better, but after a day or so the smell came back. I was airing like I never have in a hotel.
The safe also did not work, and I told staff next morning, who was going to send someone. I wasn’t contacted so when I got back in the evening, I assumed it was fixed but it wasn’t. When I asked reception the next day about it, I was told they had looked into and that it works I would just have to type six digits. The instruction on the safe said 3-6 digits. Duh.
There were three hairs in the shower, which did not leave me with a feeling of much cleanliness.
I also had to ask reception about where the sauna is, as there was no signage. As I did that on the first day, I was informed I’d have to let them know 30 min in advance so they can turn on the sauna (I mean, who wants to have to do that in the first place…).
So when I came home on my last night I asked for the sauna, and reception informed me the earliest I could use it would be 9pm!!! Because it was booked out by others