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Hotel with indoor pool, near Walden Galleria Mall
Overall pretty good however breakfast left a lot to be desired.
May 5, 2022
We decided to come back to this hotel because our 1st experience was wonderful. I booked…
Apr 8, 2022
This property advises that it adheres to Clean Promise (IHG) and Ecolab (3rd party expert - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast.
Each guestroom is kept vacant for a minimum of 48 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Onsite parties or group events are strictly prohibited.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
This property accepts credit cards. Cash is not accepted.
*See fees & policies for additional details or extra charges
Did not meet the quality standard of cleanliness I come to expect from this brand of hotels. Mold in the bathroom, someone’s discarded used face mask on the floor, gross stains on the couch cushions…. Shortly after arriving and checking in, we went out for an activity and the front desk clerk checking us in was more interested in what was happening on her phone than making eye contact with us and simply asking how everything was. Mold in the shower was so bad; my husband, teenage son and I didn’t want to use it… we all waited until we got home the next night… Pull out sofa bed had no linens. None in the closet… had to send my son down to the front desk at 11:30pm to get linens. The hotel was hosting 2 separate sports tournament families… you would think they would have linens, or at least as at check in when it’s clear from the reservation that the party is 2 adults and a teen in a room with a king and a sofa bed. We travel a lot for sports… and I will not book a room at this hotel again, we have at least 3 tournaments a year in Buffalo.
Christie, 1 night family trip, Feb 4, 2022
Verified Expedia guest review
The hotel was very noisy and breakfast wasn’t that good.
Juliana, 1 night romance trip, Dec 31, 2021
Verified Expedia guest review
The room that we were in was the size of a small apartment. We lived having the extra space!
Wendy, 1 night romance trip, Dec 19, 2021
Verified Expedia guest review
Great hotel!
Rhiannon, 1 night family trip, Dec 18, 2021
Verified Expedia guest review
Dirty dirty dirty! Horrible housekeeping!
Mary, 1 night family trip, Nov 19, 2021
Verified Expedia guest review
Front desk staff was very friendly and informative at checkin and checkout. Breakfast bar was very neat, clean and fresh food and coffee.
Leisha, 1 night family trip, Nov 13, 2021
Verified Expedia guest review
Great
thiha, 2 night business trip, Nov 10, 2021
Verified Expedia guest review
Clean, quiet, friendly
Marlys, 1 night family trip, Oct 31, 2021
Verified Expedia guest review
convenient to dining & highway, clean nice looking facility. Area seemed fine, however the view out our window was an industrial area, not terrible, just can't say "pleasing". Wouldn't hesitate to stay again if we return to the area.
jeffrey, 1 night romance trip, Oct 22, 2021
Verified Expedia guest review
We were there as a group for a hockey tournament. Everything was great and the staff was very accommodating, all but running to get anything that was asked for. Could’ve have asked for anything better.
Douglas, 1 night trip with friends, Oct 16, 2021
Verified Hotels.com guest review