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All properties in Cartagena, Bolivar, Colombia

Balcones de Alhelí Hotel

3-star hotel with outdoor pool, near Clock Tower

  • Free full breakfast and free WiFi

Property renovations and closures

  • This property is closed from March 26 2020 to March 31 2021 (dates subject to change).

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Bathroom
  • Bathroom
  • Outdoor Pool
Outdoor Pool. Image 1 of 50.
1 / 50Outdoor Pool
7.8.Good.
  • The location of this hotel in the heart of the Old City is unbeatable. The staff are…

    Mar 7, 2020

  • Location was great . Balcony view was beautiful. Breakfast was good. Can’t complaint.…

    Feb 14, 2020

See all 37 reviews

Guests rated location

Walkable
  • Free WiFi
  • Pool
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 9 smoke-free guestrooms
  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Coffee shop/café
  • Airport shuttle

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Cartagena Walled City
  • Clock Tower - 3 min walk
  • Cartagena de Indias Convention Center - 8 min walk
  • Bocagrande Beach - 19 min walk
  • San Felipe de Barajas Castle - 19 min walk
  • Marbella Beach - 29 min walk
This property is closed from March 26 2020 to March 31 2021 (dates subject to change).

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Family Room
  • Standard Room, 2 Double Beds
  • Standard Double Room
  • Double Room, 1 King Bed

Location

  • In Cartagena Walled City
  • Clock Tower - 3 min walk
  • Cartagena de Indias Convention Center - 8 min walk

What’s around

Landmarks

  • In Cartagena Walled City
  • Clock Tower - 3 min walk
  • Cartagena de Indias Convention Center - 8 min walk
  • Bocagrande Beach - 19 min walk
  • San Felipe de Barajas Castle - 19 min walk
  • Marbella Beach - 29 min walk
  • Simon Bolivar House and Museum - 2 min walk
  • University of Cartagena - 2 min walk
  • Puerta del Reloj - 3 min walk
  • Cartagena Cathedral - 3 min walk
  • Casa del Marques de Premio Real - 3 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 9 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets allowed*
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Free full breakfast daily
  • Coffee shop/café
  • Snack bar/deli
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Bicycle rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Rooftop terrace
  • Terrace

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Balcones de Alhelì
  • Balcones de Alhelì B&B
  • Balcones de Alhelì B&B Cartagena
  • Balcones de Alhelì Cartagena
  • Balcones de Alhelí Hotel Hotel
  • Balcones de Alhelí Hotel Cartagena
  • Balcones de Alhelí Hotel Hotel Cartagena

Optional extras

Pets are allowed for an extra charge of COP 50000 per pet, per night

Airport shuttle service is offered for an extra charge of COP 50000 per vehicle (roundtrip)

Policies

If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

For details on pet restrictions, contact the property at the number on the booking confirmation.

This property does not have elevators.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Balcones de Alhelí Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from March 26 2020 to March 31 2021 (dates subject to change).
  • Sorry, there's no onsite parking at Balcones de Alhelí Hotel.
  • Yes, there's an outdoor pool.
  • Yes, pets are welcome. There's a charge of COP 50000 per pet, per night.
  • You can check in from 3:00 PM - midnight. Check-out time is 1 PM.
  • Yes. Nearby restaurants include Panadería y Pasteleria Mila (3-min walk), Salsa Donde Fidel (3-min walk), and Prisprí (4-min walk).
  • Yes, an airport shuttle is available. The charge is COP 50000 per vehicle roundtrip.
  • No, this hotel doesn't have a casino, but Rio Cartagena Casino (7-min drive) is nearby.
  • Have fun during the warmer months with activities nearby such as cycling. Balcones de Alhelí Hotel also has an outdoor pool.
7.8.Good.
  • 8.0.Very good

    Great overall but hard to sleep with all the noise from the street below. Band noises till 330am

    4 night family trip, Feb 14, 2020

    Verified CheapTickets guest review

  • 10.0.Exceptional

    Very Clean, Modern, Tall Ceilings, & Confortable

    I loved my stay at this hotel, is conveniently placed in the tourist part of Cartagena. the breakfast is good and the rooms are even better. Modern style comfortable beds, Cold and Hot Water, air conditioner plus ceiling fan. Nice size TV and closet space. My room had a great balcony with view of the city. The pool on the rooftop is perfect for sitting and talking. I highly recommend this place to stay. Next door is good cafe and restaurant. Ask for the security safe key at the reception so you can safely store your stuff.

    Osiris, 1 night trip with friends, Feb 4, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Quaint place

    Nice little place. Clean, comfortable bed. A/C worked well. Nothing fancy but would stay here again. Good location...block from Clock Tower, so you are a little further from the noise. Check in was easy. They have a hot breakfast on the roof top that was very good!

    Cindi, 1 night trip, Jan 11, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Comfortable but noisy

    Too noisy, we couldn’t sleep!!

    Carolina, 2 night trip, Nov 30, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Cartagena Walled City Hotel

    The hotel is in a good location, inside the Walled City of Cartagena - historical part of the city. This is just about all that is good about this hotel. The hotel itself is old and very tired, not a 3 star. There is a disco nearby and after our first night, we asked to change the room. The hotel is small though and they did not have another room available. The reception staff were nice and the guy at the desk offered another hotel nearby that we can move to (part of the same chain). The hotel was called The Ethnic Thematic Hotel, a newer hotel with themed rooms. The room we were offered was very cute - Carnaval de Baranquilla. So we moved and enjoyed the rest of our stay there. The Thematic hotel was even smaller than Balcones and there was not always a person in reception there and alsk we had to go to Balcones for breakfast as Thematic did not have a restaurant, but that was OK, as the hotels were close to one another. The breakfast was quite basic, but OK. I would have not expected more from it anyway. PS. Hotels.com says Check in at Balcones De Alheli is 2pm, but in fact it is 3pm as we had to go away for an hour when we arrived at 2pm and come back later. This needs to be corrected. I attached photos of the Ethnic Thematic Hotel as Balcones de Alheli did not look nice and nothing like the pictures I saw on Hotels.com, so was not worth taking any pics.

    Tatiana, 4 night trip, Nov 13, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    For the price the hotel is not in its best shape. Staff its good and professional but hotel conditions are not the best. Rooms need more care. Bathroom is not good. The internet is horrible. Breakfast is ok.

    1 night romance trip, Oct 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great, location, clean rooms and friendly staff

    The hotel was very clean, the staff was also very accommodating and helpful. Location is perfect for statying right across the street from the wall city. El hotel stubo muy limpio, las attenciones fueron excelentes y acomodantes.

    Osiris, 1 night family trip, Jul 25, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    overpriced, not romantic

    At $119 it was overpriced, very convenient location but a small room and smallish bed with no frills. Breakfast fine, but not a good place for a couple and shouldn't cost more than $70

    William J, 1 night romance trip, Feb 19, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Spend a few extra bucks and stay somewhere else.

    This is basically a glorified hostel. The bathrooms were dirty. Puddle of water around the toilet and main bathroom drain. Walls could use a paint job, no lock on the safe, no iron etc. Shower floors were dirty. Wore my flip flops to shower. The roof top pool was beautiful.

    1 night romance trip, Jan 22, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Great location, walking distance to almost everything and easy to flag taxis when needed

    3 night trip with friends, Jan 2, 2019

    Verified Expedia guest review

See all 37 reviews