Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Cartagena, Bolivar, Colombia
1 room, 2 adults

Radisson Hotel Cartagena Ocean Pavillion

4.5-star4.5 stars
Great for families

Good to know

  • Children's pool
  • Supervised childcare/activities (surcharge)
  • In-room childcare (surcharge)
  • Beach towels
Carrera 9 #22-850, Cartagena, Bolivar, 130002, Colombia

Cartagena beachfront hotel with outdoor pool and restaurant
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Supervised childcare/activities (surcharge)
    • In-room childcare (surcharge)
    • Beach towels
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • Great hotel, great service Got upgrade for being Expedia VIP 5 minutes away from airportOct 2, 2020
  • very friendly excellent service, clean, great food, perfect place for vacationMar 4, 2020

Radisson Hotel Cartagena Ocean Pavillion

More Info: 6823 2342

from S$124
  • Room, 1 Queen Bed, Non Smoking
  • Studio Suite, 1 King Bed with Sofa bed, Non Smoking
  • Studio Suite, 1 King Bed, Non Smoking
  • Room, 1 Queen Bed, Non Smoking
  • Room, 2 Twin Beds, Non Smoking
  • Suite, 2 Bedrooms, Non Smoking, Ocean View
  • Room, 2 Twin Beds, Non Smoking
  • Suite, 2 Bedrooms, Non Smoking, Ocean View (1 Queenbed)
  • Room, 2 Queen Beds, Non Smoking
  • Room, 2 Double Beds, Non Smoking
  • Studio Suite, Multiple Beds, Non Smoking
  • Studio Suite, Multiple Beds, Non Smoking
  • Studio Suite, 1 King Bed, Non Smoking

What’s around Radisson Hotel Cartagena Ocean Pavillion

Landmarks

  • In La Boquilla
  • La Boquilla Beach - 1 min walk
  • Clock Tower - 5.8 mi / 9.3 km
  • Marbella Beach - 3.3 mi / 5.3 km
  • San Felipe de Barajas Castle - 6.1 mi / 9.8 km
  • Bocagrande Beach - 6.3 mi / 10.1 km
  • Cartagena de Indias Convention Center - 7 mi / 11.2 km
  • Port of Cartagena - 7.7 mi / 12.4 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 13 min drive
  • Airport pick-up service

At a glance

Key facts

Hotel size

  • This hotel has 233 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Parents must have child's birth certificate and photo ID*

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 3 bars/lounges
  • Restaurant
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Beach towels
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Ecotours nearby
  • Golfing nearby
  • Free pool cabanas
  • Health club
  • Pool sun loungers
Working away
  • 24-hour business center
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 11326
  • Conference space size (meters) - 1052
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments.

Dining

Palenques - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Sal Marina Beach Bar - This bar specializes in local cuisine. Open daily.

Lobby Bar Tambora - Onsite bar. Open daily.

Solarium Bar - Onsite bar. Open daily.

Radisson Hotel Cartagena Ocean Pavillion’s small print

Also known as

  • Radisson Cartagena
  • Radisson Hotel Cartagena
  • Radisson Hotel Cartagena Ocean Pavillion
  • Radisson Hotel Ocean Pavillion
  • Radisson Cartagena Ocean Pavillion
  • Radisson Ocean Pavillion
  • Radisson Hotel Cartagena Ocean Pavillion Hotel
  • Radisson Hotel Cartagena Ocean Pavillion Cartagena
  • Radisson Hotel Cartagena Ocean Pavillion Hotel Cartagena

Policies

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 7:30 AM to 8:00 PM.
  • Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

    Contactless check-out is available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 72 hours between bookings.

    The property affirms that it follows cleaning and disinfection practices of Safety Protocol (Radisson) guidelines.

    The property affirms that it adheres to the Safe Travels (WTTC - Global) cleaning and disinfection practices.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

    This property accepts credit cards. Cash is not accepted.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • For stays on or after January 1, 2022, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Full breakfast is offered for an extra charge of COP 50500 for adults and COP 50500 for children (approximately)

    Airport shuttle service is offered for an extra charge of COP 36000 per vehicle

    Airport shuttle service for children between the ages of 1 and 12 costs COP 0

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Radisson Hotel Cartagena Ocean Pavillion

    • Does Radisson Hotel Cartagena Ocean Pavillion offer free cancellation for a full refund?
      Yes, Radisson Hotel Cartagena Ocean Pavillion does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Radisson Hotel Cartagena Ocean Pavillion?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Radisson Hotel Cartagena Ocean Pavillion?
      Yes, there's free self parking.
    • Is there a pool at Radisson Hotel Cartagena Ocean Pavillion?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:30 AM to 8:00 PM.
    • Are pets allowed at Radisson Hotel Cartagena Ocean Pavillion?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Radisson Hotel Cartagena Ocean Pavillion?
      You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
    • Are there restaurants at or near Radisson Hotel Cartagena Ocean Pavillion?
      Yes, Palenques offers Caribbean cuisine. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Erre De Ramon Freixa (8-min walk), Blas El Teso (11-min walk), and Dal Maestro (4 mi).
    • Is airport shuttle service offered by Radisson Hotel Cartagena Ocean Pavillion?
      Yes, a shuttle from the airport to the hotel is available. The charge is COP 36000 per vehicle.
    • Is there an onsite casino at Radisson Hotel Cartagena Ocean Pavillion?
      No, this hotel doesn't have a casino, but Rio Cartagena Casino (24-min drive) is nearby.

    Recent reviews

    Fabulous 8.6 From 269 reviews

    Exceptional 10.0
    The staff and in general the hotel nice , food was amazing, view , etc
    DorisFernandez, us1 night trip
    Very good 8.0
    Nice hotel. Room spacious and clean. Good facilities. Only down side staff make little effort to interact with non spanish speaking guests
    ie2 night trip
    Poor 2.0
    The hotel is staffed by incompetent staff and managers and not at all equipped to receive and host international visitors. We are avid international travelers and were visiting with a senior citizen and child from the US. They hotel staff was not able to process our credit card for payment. We went to this hotel after several days in the walled city where we used our credit cards with other hotels and service providers. Radisson staff was convinced that it was an issue with our cards and the bank. They would not check us in till we magically resolved their IT issue. We were on phone with our bank for hours - and they kept telling us that transaction requests are not being sent to the banks at all. After hours of waiting in the lobby with a tired senior citizen, we decided to scramble cash for day 1. Then we followed up with Radisson international who told us that they had a IT issue. The next day there was a little more competent staff who managed to figure out that they were missing a step for using international cards and then process our payment. Overall - terrible experience. Will suggest all international travelers to stay away from this place.
    MM, us2 night family trip
    Exceptional 10.0
    I liked the attentiveness of the staff. The breakfast, however, could have done with less starch. Then again, the breakfasts may have been what Columbians have for breakfast. While, I, an American, am used to less carbohydrates for breakfast.
    us5 night family trip
    Very good 8.0
    Decent but nothing amazing. Just a normal hotel. Pool is small but adequate. Only 1 restaurant, which got old quickly. Beach is nice. Staff and service is slow, but I think that is a cultural thing, not indicative of unfriendliness. All in all, it was fine. Its Colombia, so you have to be a little more forgiving.
    Kevin, us4 night romance trip
    Very good 8.0
    Very nice. Bar staff were slow and not attentive. Checkout was time consuming.
    Ed, us1 night romance trip
    Very good 8.0
    This is a great place to stay, the staff is super good and the facilities are nice
    jeff, us4 night trip
    Fair 4.0
    My experience at the Radisson Cartagena was disappointing. On the positive side, the room was always clean and the food was nice. On the negative side, the service was very slow both at check in and check out, at the restaurant and bar. Staff members were sometimes nice and in several occasions, negligent or hostile. In the room, I could not get hot water for two days, and the air-conditioning was loud. I could also hear was what happening in the room next to me. I was interrupted by staff in the middle of the day (she opened the door to my room having just knocked and not waiting for me to answer). I did not find this hotel welcoming or special in any way. I will never go back and I don´t recommend it.
    us6 night business trip
    Very good 8.0
    Rooms are nice, access to the beach. Staff is nicd also but not efficient.
    us1 night family trip
    Exceptional 10.0
    This is the second time in two years that we have stayed at the Radisson Cartagena Ocean Pavillion and will be back in the future. The staff is extremely helpful will planning tours or booking dinner reservation. It is close to the historic walled city, located on the beach, great pool and jacuzzi, good restaurant.
    us6 night family trip

    Radisson Hotel Cartagena Ocean Pavillion