Mostly excellent experience. When I checked in, I asked for late checkout and the front desk person said no problem, just an extra $20 charge. OK great, but the next day my room key stopped working and I had to ask for another one, and the 2nd front desk person gave me a hard time about late checkout, and said he'd 'let it slide this time.' ???? They said it was fine and charged me, they shouldn't have complained about it to me the next day. Anyway, overall good experience except for that.